Lenovo
- Laptop Warranty not provided Open
Yogesh dangi filed this complaint against Lenovo on Sep 11, 2024
Resolution Demanded:
Replaced
So recently , i started to have issues with the lid of my laptop, i was actually not closing properly and hence there was a gap between the keyboard and the lid, the laptop is in perfect condition without even a scratch and about a year old, since the lid issue is not due to my mistake (it is due to poor quality or maybe manufacturing defect ) i filed a ticked in lenovo service to provide me the service with my laptop, since there is * year of onsite warranty is available on my model . They asked for photos and video of the laptop. when i sent them the photos, they called me and told me that this is not covered in the warranty since it is because of user usage. why on earth would a user not use his/her items , they did not even check the laptop physically and blamed it on me, there are a lot of users on the internet with the same hinge issue and then lenovo not accepting it's mistake
Are you brand?
Are you Lawyer?
Lenovo
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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