Vodafone
- Incorrect billing Closed
Rahul Balachandran filed this complaint against Vodafone on Sep 25, 2020
Resolution Demanded:
Refund
I had bought a yearly subscription for Truecaller in the **th Aug on Google play which was supposed to be billed through Vodafone .
On the ** the when I recieved the bill it came to.my notice that I was double billed for the service availed.. when bought to Vodafone's notice they claimed that I had bought a yearly subscription twice on **th and **st Aug on the same number which is technically impossible.
I discussed it with Google and they confirmed that due to some error from Vodafone's end the request raised on **th was processed on the **st Aug.
After multiple communication and even after sharing all the relevant details Vodafone keeps sending me the same bill...
Google has also refunded me the subscription fee from their end on the **th Aug after all the confusion.
I am left with no subscription and a double bill for a service not recieved as of now .
Vodafone also failed to share any txn id for the extra amt levied in the garb of service fee by them .
Shall request you to kindly look into it at the earliest and help in sorting the issue.
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Vodafone
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