Tata tea 1868
- Incomplete and damaged Open
Lourdu Vinoth filed this complaint against Tata tea 1868 on Jun 24, 2022
Resolution Demanded:
Apology
Refund
Damages
Order no: **** . I ordered "Lf Achari Chai ***g
Tin×* quantity" , "Lf Kolkata Street Chai ***g
Tin×* quantity" , " Lf Glendale green twirl **g
Tin×* quantity" , " Lf Exotic White **g
Tin×* quantity", "Lf Green Rose petals **g
Tin×* quantity" . But, missing "Lf Exotic White **g
Tin" and "Lf Green Rose petals **g"
. Damaged is "Lf Achari Chai ***g tin" . So I immediately tried to call them but couldn't connect with them so I contacted them via email so after that, I received call from tata consumer customer support and they took some information from me and asked me to share all photos so I shared the all details and photos. But, after that there is no proper response or resolution because whenever, I asking them current status of my complaint but they always saying we are checking with our team and I spoked to them totally * times but one lady very rude because she saying "we send all products and you only have to check". So I very shocked so they mean that i theft the product's from the package?. If I theft how I can share them proper information with photos? Even, I spoked with them courier partner. Anyway, I not received any satisfaction reply so I left to contact them continuously so I planning to complaint in consumer commission. So recently ( this month ) I sent it them final call email for before taking legal action but now only started frustrations and mental tension. I got so much frustrations. Actually, now I thinking why I contacted them . it's my fault to send them final call email because I thought we will close the complaint without any compensation before the legal action so I dropped them email but the company agent said "which company take complaints after * months and no one help you or care you. How we can believe you?". So I again got shocking and mental tension because how he can asking me this questions?. Actually, I earlier contacted them when the shipment was delivered but they only failed to provide refund and given unprofessional words in the call so now I finally dropped them final call email. Also, we can file the case in court within * year's from the date of transaction but he don't know anything. Still I not used any received products and still I keep the products with package so all products already expired. They have to refund full paid amount. If I fraud so how I can keep the remaining received products?. I'm shopping various online Shopping last ** years. Still I'm good customer for them.
Are you brand?
Are you Lawyer?
Tata tea 1868
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C