Make my trip
- Illegal cancellation charges in Refund in Corona cancellation Closed
Sachin Jain filed this complaint against Make my trip on Jul 22, 2020
Resolution Demanded:
Refund
Hi MMT Team,
Why cancellation charges deducted from MMT on flight cancel for which you asked me to fight for refund with Indigo, After so many mails Indigo refunded full amount but I received less amount in account because MMT deducted cancellation charges. So unethical and mean act. First asked customer to call Indigo directly MMT cant do any thing if customer spends time and get refund then MMT is charging its cancellation charge in Corona pendamic.
I have got less refund for my cancelled booking
Booking ID - NF**************
Total Paid
ICICI Bank (****************)₹ *,***
Cashback (FLYMON)₹ *,***
I got a message from Indigo (mail trail) that **** will be refunded but I got ****,
How is this calculated? Call me and explain the calculation, I got mail from Indigo that **** will be refunded then why MMT has further deducted. **** is the amount already after deduction cashback then why further deduction.
Same is for my another booking
Booking ID - NF**************
I received *,*** though I got a message from Indigo below I should received ****.
However, we understand your concern and as a goodwill gesture we have processed full refund for INR **** and INR **** under the PNR- CGCMQC and BFLI*C towards the travel agency account dated ** July ****.
--Sachin Jain
**********
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Are you Lawyer?
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