Swiggy
- Icecream delivered with broken seal of the box Open
Vivek Sharma filed this complaint against Swiggy on Jun 26, 2023
Resolution Demanded:
Apology
Refund
Replaced
I Ordered An Icecream From Swiggy And It Was Delivered With A Very Good Packaging (Bubble Wrapped And Taped). When I Unwrapped It I Saw One Of The Two Seals Were Already Broken Of The Container. I Reached Out To Their Representative Via Swiggy App And He Asked Me To Upload Few Pictures. I Did The Same And The Representative Replied In Few Minutes Saying That After Careful Examination We Can Not Allow You Refund Or Replacement. Any Person With Functioning Eyes And Brain Could Easily See The Seal Broken. When I Threatened Them Of Complaint, He Assured Me Of A Voice Call From A Supervisor To Discuss Further. But After Waiting For Half An Hour I Realised I Was Never Going To Get A Call From Them. I Have Decided To Take It Forward And Escalate Wherever I Can. This Is Such Unfair Trade Practice And They Should Be Held Accountable.
Are you brand?
Are you Lawyer?
Swiggy
Club Mahindra Holidays
"Many thanks to the Voxya team. I got my refund on 14th Aug 2019. Thank you very much once again to get my refund in just 8 days!"
Jyotiranjan Pradhan
Related Complaints
Swiggy - Regarding cancellation charges Closed
I have ordered biryani in swiggy account with order id ***************. Due to my phone is not working at that time I have given another number to delivery partner to reach out to me. But he didn't called to that number and cancelled the order ...
Oct 31, 2024 by Pavani tumu
Swiggy - Swiggy using my email id for someone else order Closed
Hello, I've been receiving invoice emails multiple times from Swiggy for someone else's orders with my account. I had complained to customer service multiple times , still no actions are taken. Iam still not aware how can both accounts h...
Oct 28, 2024 by Akshay Ravindran
Swiggy - Cancellation charges Closed
I am writing to dispute the unfair cancellation fee charged to my account and request a full refund for my order, which was cancelled by the rider without my consent. I placed an order on Swiggy (Order ID: ***************) and paid the tota...
Oct 27, 2024 by Saket Srivastav
Swiggy - ORDER NOT DELIVERED Closed
I placed a prepaid order with Swiggy, which was unjustly canceled by the delivery partner despite my clear instructions. After confirming my address, the delivery partner stalled near my location for ** minutes without further contact, then can...
Oct 27, 2024 by DEV SHARMA
Swiggy - Incomplete order delivered Closed
My order which also had * burgers was not delivered. When raised a complaint with Swiggy, they closed it by saying, you can rate the restaurant. How can they this to customers. Order id : ***************. I do have a video recording ...
Oct 26, 2024 by Namadev Nalawade