Tatacliq.com
- HDFC Cashback from Tatacliq sale october 2019 not initiated Open
Subrat Kumar Swain filed this complaint against Tatacliq.com on Jun 17, 2020
Resolution Demanded:
Apology
Refund
Tatacliq Email ID - tubu****@gmail.com
I have purchased products worth of *****(*****-****(HDFC debit card Instant discount)) on **th October ****.
After ** days I was supposed to get a cashback worth ****/- (**% of ***** is **** and instant discount **** already got so rest will be cashback which is ****-****=****) from Tatacliq as per offer through HDFC bank.
But since then I have not received any cashback till date. Due to Covid-** pandemic customer support was not effective due to which I waited till june ****.
When I contacted Tatacliq they told me to contact HDFC bank .Then I have contacted HDFC bank and they have updated me saying without any proof they can not help and as I have done through debit card they cant get much details ,so need confirmation mail from tatacliq end .
So HDFC asked for any mail confirmation from tatacliq with details regarding the offer eligibility so that they can process this transaction from their end.
Then when I have asked for confirmation to Tatacliq they told me it's not possible and I have asked them to arrange a supervisor call on this.
Then i have got a call from their higher management team saying they will provide the confirmation for this and next day they turned out from their words and
told they can't provide any details . Also asking me proof now for any coupon.
After running behind them for * months they are saying now this. Anyway I have concrete proof(every details was given in link
https://www.tatacliq.com/ten-ten-tnc )
I am eligible as per policy because the ****instant discount I have received, in that case this HDFC Card is eligible to my account.
So I need a proof saying my hdfc card eligible for cashback or tatacliq should cooperate with HDFC bank to initiate my cashback to my hdfc bank.
Are you brand?
Are you Lawyer?
Tatacliq.com
Air Asia
"As it was not possible to send a Legal Notice to Air Asia International, I followed the lawyer's advice to raise the dispute and got a refund from the bank. Thank you so much."
Parvathy M
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