Vodafone
- FRAUDULENT CHARGES Open
Brinda Maheshwari filed this complaint against Vodafone on Jun 21, 2019
Resolution Demanded:
Refund
This is a strong complaint I want to lodge against WRONGFUL BILLING (**********) being carried on by Vodafone.
During a recent trip by me (**********) to SHILLONG WHICH IS IN INDIA, I visted a place in INDIA by the name of DAWKI.
My phone was automatically made to latch on to the network in Bangladesh despite me not activating any international roaming plan before I departed for the trip.
Now Vodafone is charging me Rs.**** for this as INTERNATIONAL ROAMING SERVICE.
Please note that I have not opted for international roaming on this trip nor have I tried to connect my phone to another countries network.
VODAFONE FRAUDUENTLY MADE MY PHONE CONNECT TO ANOTHER COUNTRIES NETWORK SO THAT THEY COULD CHARGE US THE INTERNATIONAL ROAMING FEES.
I was very much in India which can easily be proven by my passport.
The customer care team has been of ZERO HELP. No one has the authority to take a decision on this matter.
They gave me an email ID and I give getting an auto-response from them.. NO CALL
No senior calls back. I have even written to the appellatte (Mrs. Sharma) but there is no response.
I think they don't have a guide on how to tackle these situations and the seniors refuse to come on the line.
Are you brand?
Are you Lawyer?
Vodafone
Goibibo
"Thanks to Voxya, Goibibo responded and initiated a refund. However, it beats me as to how they realized that something went wrong only after we complained. More power to Voxya."
Kannan Vanangamudi
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