Zest Money
- FRAUDS CHARGED ECS AMOUNT IN SPITE OF PAYING Open
Harshitha J K filed this complaint against Zest Money on Jun 22, 2023
Resolution Demanded:
Refund
Damages
*. I always made my payments on *st of every month
*. Last august ****, due to problem with bank, I was unable to make payment on *st but I was making my payment on *th of august which was the last day. I had already informed customer rep. Regarding this.
*. When I was doing my payments parallelly I received ECS charges messages of *** Rs for all my ** payments.
*. Immediately after reporting to customer care they assured to resolve it and reverse those ECS charges or adjust the same with my upcoming bill so they asked me to mail the same, In-spite of several mails no use at all.
*. Even in the next month similar thing happened, where there server was low and all customers were unable to make the payment, I also received a mail from zest money that due to server issue no Charges will be levied on anybody. When I called customer rep she said due to server issue EMI payments are not happening and asked to wait till next day and no ECS charges will be levied.
But I did not wait and somehow on same day I made all payments but still on next day ECS charges was on my account for the payments that was done
From then since now my account is in lien status for -****rs
*. When *th of every month is the last day to make payments how can they bounce and misuse our banking details?
*. How can you charge ECS for payments already been done?
*. Accordingly when there is auto-debit without my permission? how can they not inform me that auto debit is set up ? there was no mail no message or no information related to that.
Are you brand?
Are you Lawyer?
Zest Money
Swiggy
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Avinash Kumar
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