Flipkart
- Fraud Closed
Doni Philip filed this complaint against Flipkart on Oct 19, 2020
Resolution Demanded:
Apology
Refund
Damages
Hi Sir/Madam,
I am Doni Philip (Resident of Telengana). I ordered a Thomson *R Series ***cm (** inch) Ultra HD (*K) LED Smart TV from Flip kart online.
The order ID is: OD****************** (placed on **th Sep ****). TV was delivered the next day the order was placed and the installation personnel did instruct not to open the package until the installation person comes in.
* days later the installation was scheduled and the package which got delivered was damaged. The screen was coming out of the panel.
The technician called Flip kart and I also immediately called the customer service (spoke to Ria, Rahul, Supriya and Sonam @ Flipkart) stating I am further not interested in any of the products from Flip kart and did request a refund.
Secondly, the replacement came in for the newly ordered TV, The technician himself states that there are bubbles and all the parts of the TV are loosely fit as if the TV was second hand with scratches on it. I just want justice to be done.
I have come to you as this is an online order and I feel cheated and helpless the way Flipkart works.
No matter what I say, Flip kart states will provide replacement but not a refund. Why would they force the customer to go for a product which is not new and is being forced upon. I would want a full refund for the amount. Would you please help me get my refund rather than a replacement for the same TV.
Thanks,
Doni. (**********/**********)
Are you brand?
Are you Lawyer?
Flipkart
Pepperfry
"I posted a complaint at Voxya and then posted the link on Pepperfry's Facebook page. I got a call from Pepperfry CEO office and they initiated a refund quickly."
Anubhav Guha
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