Kaya Clinic
- Fraud by Kaya Clinic Khan Market Open
Moneeta Passi filed this complaint against Kaya Clinic on Sep 25, 2019
Resolution Demanded:
Apology
Replaced
I have been a Kaya customer for over ** years. This time I purchased their package for * facials - Youthful Radiance for Rs. **,*** from Kaya Clinic in Khan market. The rate was quoted by them and as per the details shared I made an online transfer on September **. Thereafter I followed up multiple times for my receipt. On September **, I called their customer support who just transferred to the Khan Market branch and one Bhupender there said that this has been wrongly quoted and I should pay Rs. *K more as the rates changed on September **. Since I was pissed off about following up so much and the long wait, I refused. He said he will call me again on September ** by noon and resolve the issue. But since then no one has called or reverted. There is a dead silence. I wanted the first facial today as I am leaving on a vacation but there is no response from them. There is no response from their customer care team either. No place to escalate this issue. It seems the clinics can do what they like like any local parlour. There is no one from the organisation that customers can reach out to. No accountability of the Kaya Clinic management except to rake in the money.
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Kaya Clinic
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