- Fraud activity by AJIO ^Open

Shounak Gunjal filed this complaint against Ajio on Jun 20, 2023

Resolution Demanded:
Refund

I had ordered Adidas Originals ZX ** Boost Lace-Up (White Color) Shoes from Ajio on **th April. The Final amount that I paid after discount was ****.
The parcel was delivered on **th April. However, it was not the product that I ordered. It was some cheap quality shoes of some local brand.
I immediately raised the return request on same day. Return ID: *********. This was supposed to be picked up by **th May.
However no one turned up to pick up the parcel and Ajio cancelled the return pickup request on *th May.
I again raised return request on **th May. Return ID: RT*********. This product was picked up on **th May.
I got a call from their QA team on **st May where they said that I had sent them an incorrect product and not the one that was ordered.
I tried to explain them that the product that I had received from Ajio itself was incorrect and hence the incorrect product was sent back. But they were very reluctant and harsh and said that they had sent the right product only and they cannot give any refund and will send me back that incorrect product.
I wrote a mail to Ajio Customer care and their Grievance office on **st May explaining them the situation. I mentioned the below things giving them logical reasoning and simple basic technique which would help in identifying incorrect sent package:
"
Your investigation team is not competent enough to do proper investigation.
One basic thing they could verify is the size of packaging. The Adidas product that I order were bulky shoes and hence the box would be bigger. Due to bigger box size, the outer packaging would also be bigger.
The product that I received were very small shoes and hence the packing was also very small.
How is it possible, that I received the bulky adidas shoes and then I put cheap shoes in it and changed the size of packaging cover?"

They denied refund and sent this response on *nd June:
"Our team has confirmed that as per the footage correct product was packed and shipped from our end. We will not be able to accept the return for the same. Your product was reshipped back to you with tracking ID **********.  "
I wrote back back Ajio on *th June asking them evidence of footage so that I can take further action and I denied to accept the incorrect product that they are sending. I wrote the following:"If the shipment from your end was right then the courier partner would have exchanged it.I would request you to share all the evidences with me so that I than raise FIR.Please do not send me that incorrect shoes again. I will not be accepting that."
I received below mail from grievance office on *th June:"We understand your concern return. As per the update on the complaint with ID: COM***********. Our concerned tam has confirmed that we have received the non-AJIO product “************ -- ZX ** Boost lace-up shoes” under the return ID: RT********* at warehouse and the same has been re-shipped back to you with Ecom under the AWB number **********. Hence, we would not be able to help you further in this regard."
This is a clear fraud being done by Ajio. They are not even ready to share the evidences that they sent the right product. 
Requesting you to look into this and take appropriate action against them. 

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