- Faulty replacement and misguidance of customer ^Open

Aakash Girwal filed this complaint against Flipkart on Nov 04, 2017

Resolution Demanded:
Refund

Respected Sir/Madam,

  I am one of your first time customers.I needed to purchase a phone for me so i purchased a "Infinix Note *"(Order Id- OD ******************)from flipkart despite the fact that few people told me not to purchase it from flipkart telling me that flipkart has the worst return/refund policy but thinking that flipkart being one of the largest ecommerce platform in the country i will have no such problem but when i got my order delivered and used the phone i faced serious battery drain issues so thinking it as a manufacturing defect i applied for replacement and as i expected from flipkart they accepted replacement request and maid my faith in flipkart stronger.But when i got the replacement i started to face same battery drain issue and even the camera quality was very low as compared to first one purchased and i also visted the company's service but they too were not able to solve the problem and the most suprising fact was that when i checked the invoice it had a diffrent seller(Savan Retailers pvt. Ltd.) name than what was shown on flipkart site(Flashstar Commerce)

 i seriously doubt that it is refurbished or used product.

And to my suprise when i contacted flipkart customer care executive he instead of solving my issue abruptly told me that there can be no refund and when i asked about the invoice mistake he told me that that it is between the seller and flipkart and not important for me.

This is a clear fraud,at least the customer should be notified about such thing because the customer purchases product by having faith in seller name too but here i wasnt notified of any such imformation and even flipkart says that the a flipkart assured product goes through * quality checks but by seeing this product it doesn't seem like that.

   Otherwise i assure that this will be my first and last purchase from flipkart and anyone who asks me  a opinion about flipkart will also never purchase from flipkart. Flipkart being such a large e-commerce platform which has earned such respect in the market i would never like to do anything that will degrade flipkart's reputation but if my issue is not resolved i will be forced to raise this issue on social media platforms and also to take legal action in consumer court.


But i expect that  flipkart will not do such thing with its customer, restore my faith back in flipkart and solve my issue by giving me back my refund back for the purchase and resolving this issue as fast as possible.


Thank You

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