Flipkart Internet Private Limited
- Duplicate refurbished product received Open
SANGEET KARNANI filed this complaint against Flipkart Internet Private Limited on Sep 27, 2019
Resolution Demanded:
Refund
Flipkart Customer Support
Your Query ( ****-**-** **:**:** )
Hello Team Flipkart!
I had purchased a Samsung Galaxy Note * mobile phone, vide order I'd:
OD****************** , order placed on **/**/****.
I have a concern regarding warranty issues, according to your invoice bill
and promised by you flipkart warranty for the handset is for * year, but
when I visited Samsung customer care as the mobile charger what I had
received was faulty it was not charging the phone also the headphones which
are provided in the box are duplicate not original one's on which they
checked with imei number and told me that warranty of this handset expires
in next month that is October ****, and this handset was activated on
**/**/**** and flipkart has sold me a refurbished handset. Its already sold
by Amazon Wholesale Pvt Ltd. For the same issue I have called your
customer care many times, even today I have called and spoke to Mr.Vishal
(customer support executive) even he gave me a false promise stating that
this issue will be resolved soon and on demand he gave me one more incident
id: (IN****************), Now before I take this to consumer court and take
a legal action I wanted to bring this to your knowledge. I have your bill
and earlier mails , phone conversation and details from Samsung India with
me. I would want you to look into this matter and resolve this issue at the
earliest. I never expected this from you flipkart, Else I will be forced to
take this legally in civil court as well under consumer protection act.
Kindly don't check my patience anymore, As this is my first and last
attempt to approach flipkart. Look for to hear from you soon with a
positive resolution to this.
Are you brand?
Are you Lawyer?
Flipkart Internet Private Limited
Maruti Suzuki
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Binoy T
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