EKART
- Delivery of a fake item Closed
Ratnavel Niranjan filed this complaint against EKART on May 26, 2024
Resolution Demanded:
Refund
Damages
I am writing to bring to your attention an issue I experienced with my recent order. On **.**.****, I received a package from Ekart (SAEO**********) my order number : BC*****,which contained two cargo pants ordered from WILD COLLECTION on a cash-on-delivery basis.
Unfortunately, upon opening the package, I discovered that the pant was not new but used and old. I immediately contacted the courier personnel, but they denied my request for a refund.
I believe that the courier should have checked the parcel to ensure its contents were as described before delivery. Given this oversight, I request Ekart to refund my loss of Rs ***.
Attached are photos of the received items and a copy of the order confirmation for your reference.
I hope for a prompt resolution to this matter. Please let me know if you require any additional information.
Regards,
Ratnavel Niranjan
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Are you Lawyer?
EKART
Y Axis Overseas
"My complaint is resolved. I am truly satisfied by Voxya team ....and I received my refund ...thank you Voxya team! "
Shrishthi
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