Motorola Lenovo
- Delayed registering complaint to wait for expiry of warranty Open
jaya sharma filed this complaint against Motorola Lenovo on Aug 09, 2019
Resolution Demanded:
Replaced
Damages
HII I PURCHASED THE MOTO HANDSET G*SPLUS ONLINE THROGH AMAZON ON * AUGUST **** ON *ST AUGUST **** I VISITED THE CUSTOMER SERVICE CENTER IN SECTOR ** FARIDABAD TO REPORT THE ISSUE OF LINES COMING ON SCREEN AND GET IT REPAIRED UNDER WARRANTY, THIS GUY NAMED DEEPAK THERE TOOK MY CELL P[HPNE AND REPLIED THAT HE IS APPLYING FOR WARRANTY REAPIR AND NO ISSSUES I WILL BE GETTING MY CELL BACK AFTER REAPIR WITHIN A DAY OR SO , BUT REFUSED TO GIVE ME ANY JOB CARD BY SAYING JOB CARD CAN ONLY BE CREATED ONCE THE MAIL CONFIRMTION FROM COMPANY APPROVES REPAIR . HE KEPT MY PHONE FOR DAYS AND WHEN I CONNECT TO COMPANY CUSTOMER CARE THEY REFUSED THAT THEY HJAVE NOT RECEIVED ANY MAIL FOR APPROVAL FOR MY PHONE IMEI, I CALLED HIM TO CONFIRM AGAIN BUT HE SAYS HE WILL DISCUSS IT WITH SENIOR AND REPLY ME BACK THE WHOLE DAY WAS SPENT HE DID NOT REPLY BACK , ON *TH OF AUGUST WHEN MY WARRANTY STANDS VOID HE FILED A SERVICE ORDER AND GAVE ME JOB CARD NO OVER CALL. ON TOP OF THIS THE COMPANY PERSONNELS ALSO DID NOT APPROVE OR REJECT MY CLAIM AS I HAVE SHARED WITH THEM IN A MAIL THAT I HAVE ALREADY SUBMITTED MY DEVICE TO YOUR CUSTOMER CENTER , IF YOU OR YOUR SERVICE CENTER DELAYS THINGS ,I WOULD NOT BE RESPONSIBLE AND MY WARRANTY WONT STAND VOID IN THAT CASE , TODAY IT IS *TH OF AUGUST AND NEITHER THE COMPANY NOR THE SECTOR ** SERVICE CENTER PERSONS ARE RESPONDING TO MY QUERIES AND MY PHONE IS STILL WITH THEM AND THAT TOO WITHOUT REPAIR . HEIGHT
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Motorola Lenovo
Max Serve Solutions Pvt Ltd
"Thankful to Voxya. As soon as the company received the legal notice, they contacted me and refunded my money taking back their items."
Purushothama N
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