Mahindra & Mahindra
- Delayed in delivery Open
Dhiraj Kumar Shaw filed this complaint against Mahindra & Mahindra on Nov 30, 2023
Resolution Demanded:
Replaced
Mahindra
Rohit Shaw
From Kolkata, West Bengal
**th November ,****
Dear Mahindra Customer Care Team,
I hope this email finds you well. My name is Rohit Shaw, and I am writing to express my deep dissatisfaction and frustration regarding the unprofessional conduct and lack of transparency at NR Auto Centre, particularly with Mr. Prabhat Kumar Mishra, the sales manager.
Here are the details for the same :
Your Dealer Name & Location:NARBHERAM LEASING CO PVT LTD
**, CHOWRINGHEE ROAD
KOLKATA-******
State Name: West Bengal, Code: **
Name of the product: MAHINDRA –THAR LX HT
Variant: PETROL
RWD BLACK BS*.*
Colour: BLACK
Booking Receipt number : ****
Booking Date: **/**/****
Period from booking: * weeks
Booking Amount: ₹ *****/-
Payment Mode: Online
Registered Contact Number: **********/**********/**********
I have been a loyal Mahindra customer since ****, having purchased a Mahindra Thar in **** and a Mahindra XUV *** last year. However, my recent experience with NR Auto Centre has been far from satisfactory, and I feel compelled to bring this matter to your attention.
I expressed my interest in purchasing a Mahindra Thar, and I was assured a due date of one month.Regrettably, it has been more than two months since that commitment, and I have yet to receive my Mahindra Thar. Mr. Prabhat Kumar Mishra has consistently provided false information and misleading assurances about the imminent arrival of the car in *-* days, causing significant frustration and inconvenience.
I have made numerous calls seeking updates, and despite assurances of callbacks, I have not received any. Upon visiting the auto store, I was informed that Mr. Prabhat Kumar Mishra had left for his village, leaving me in the dark about the status of my booking. Upon rigorous questioning, the Sales Manager revealed that Mahindra has promised the car in July ****, contradicting the earlier promises made by Mr. Mishra to me. This experience has left me feeling helpless and harassed, which is disheartening considering my long-standing loyalty to the Mahindra brand.
I kindly request your immediate intervention in addressing this matter. I understand that unforeseen circumstances can lead to delays, but the lack of communication, false promises, and the contradictory information provided have severely affected my trust in the brand and NR Auto Centre. I urge you to investigate this matter and take appropriate action to ensure such incidents do not tarnish the reputation of Mahindra.
My parents' anniversary is on December **th, and it would mean a great deal to me if my Mahindra Thar could be delivered on or before that date as it was a surprise gift for them only which will be of no use after that.Additionally, the auspicious holy month starting from December **th is significant for us, during which we refrain from purchasing capital-intensive products. I trust Mahindra to uphold its commitment to customer satisfaction and address this matter with the urgency it deserves.
Thank you for your prompt attention to this issue. I look forward to a swift resolution and a positive reaffirmation of the trust I have placed in the Mahindra brand over the years.
Sincerely,
Rohit Shaw
Mobile: **********/**********
Are you brand?
Are you Lawyer?
Mahindra & Mahindra
HappyEasyGo
"I tweeted about the issue before but I did not get any reply, until Voxya tweeted & tagged HappyEasyGo. I received the refund today after a long time. Thank you!"
Mrunmayee Palsule
Related Complaints
Mahindra & Mahindra - Accident Vehicle painted on Front Right Panel Delivered Closed
I would like to bring to your notice that I have Accident Vehicle - painted on Front Right Panel product. At the time delivery i couldn't notice and I was informed by your staff that the PDI was done all good to go, but now at home i have notic...
Oct 03, 2023 by Sandeep
Mahindra & Mahindra - Complaint regarding XUV 300 Mahindra Closed
I have bought XUV *** in January. Now the car is giving problem and the company is saying it's manufacturing defect . And will be resolved when we will receive that part . And I have sent mail on ** August to GM of indraprastha automobile servi...
Sep 01, 2023 by Vivek malik
Mahindra & Mahindra - Expressing my disappointment against Mahindra Mahindra LTD Closed
I wanted to escalate my complaint to a higher authority within mahindra to resolve it, so i reached out to customer support at mahindra. Mailed them several times, but their replies were not acceptable and satisfying. also posted a tweet to whi...
Aug 27, 2023 by Santosh trivedi
Mahindra & Mahindra - PROVIDEDED ME THE DEMO VECHICLE Closed
Dear Team I purchased the Mahindra Scorpio N from United Automobiles Faridabad on ** dec ****. they provided me the demo vechicle by saying that one of there logistics was breakdown some where in Rajasthan from there * of there vechicle came ...
Aug 19, 2023 by Tanuj Maheshwari
Mahindra & Mahindra - Not received second car key Closed
I bought XUV*** AT L P last year i.e. **th Aug'**. During delivery of the car, Dealer promised that the second key will delivered within * months of delivery of the car. It's now nearing one year and there is no trace of the same. I reminded bo...
Aug 02, 2023 by Vasudev Srinivasa Rao Anehosoor