- Defective Split A/c unit installed ^Open

AMBRISH CHANDRA GUPTA filed this complaint against Eta General Pvt Ltd,sun Rise Mall,vasundhra,ghaziabad(up)-201012 on Feb 21, 2018

Resolution Demanded:
Replaced
Damages

REGISTERED – POST
Honourable President,
Consumer Forum Court,Haridwar-Uttarakhand
Honourable Sir,
Subject : Cheating by OGeneral Company supplier,dealer and service center.
Reference:
*. M/s ETA Genaral Pvt. Ltd, Sun Rise Mall, Vasundhara(Near Jaipuria School),Ghaziabad,UP-*******.Mob:**********.
*. M/s TT Agencies, Rly. Road(In front of Gol Gurudwara),Jwalapur,Haridwar-Uttarakhand-******. Mob: **********/
**********.
*. M/s Raj Engineers,Roorkee/Jwalapur,distt:Haridwar.Mob:**********/**********/**********/**********.
*. Last Service call No:GZA*********** Dtd:**.*.****.Help line:***********

Seeking mercy, I beg to mention that I have purchased one No ** Ton Capacity Split type air conditioner, ASGA**BMTA,Sl No:to*****,AOGR**BMTA,SlNo:T****** for Rs *****/- only, from M/s ETA General Pvt. Ltd, Sun Rise Mall, VASUNDHARA, Near Jaipuria SchoolGhaziabad,UP-****** which has been supplied to me through their authorized dealer M/s TT AGENCIES, Rly. Road Jwalapur, Haridwar on dt **.**.****.The packing of the machine was intact at my door step. This unit has been installed by the technical staff of the above stated authorized dealer at my premises.
On testing it was noticed that the machine was not giving cooling effect properly. The malfunctioning of machine was reported to the supplier. On multiple complaints the representative of service engineer visited at site and found that there as no gas in the machine hence reefed of gas was reported to me. Since it was not so bitter hot weather the cooling of machine could not be felt by me. After during peak hot weather it was noticed that the machine was unable to cool down the room temperature. Complaining the improper function the service engineer began blaming the installing technicians. As per his version non expertise of installation staff and ignoring the service staff for installing the machine had been the rout cause of defective function of the machine. While as per the version of Dealer there had been no compulsion of installing the machine by the Ogeneral service staff only.
After above almost every month, the complaint was lodged with Ogeneral service sections at Roorkee and Jwalapur, Haridwar. It is noticed that the service staff is coming with different causes of poor functioning of machine e.g. improper selection of the A/c capacity and location /size of room etc..
My version is that the machine was brought defective and empty at site. After that, feeling ignored, the service staff had rift ,irritation with ill feeling, because of this reason I feel they must have deliberately left some lacuna and did not perform proper gas charging methodically. Secondly the company did not think the problem in depth neither referred this problem to Ogeneral company experts nor they thought for the replacement of machine. Finally the company should check the temperature of outgoing air feed for considerable duration to prove function of machine.
Sir, I prey : Since the machine is costly affair for me and found malfunctioning since day one, after installation.:
*. A fresh machine should be replaced by the company/dealer at once, free of cost, without any hitch.
*. In addition to above ,a sum of Rs ******/- (Rs One Lakh Only) should be reimbursed to me (the customer),as a
penalty against the trouble and sufferings during complete prickly hot weather with great mental and physical
harassment to a ** yrs old ,very old Sr. Citizen i.e. me and my family members.

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