DTDC
- Damaged Parcel Open
Anshul Gupta filed this complaint against DTDC on Mar 12, 2021
Resolution Demanded:
Apology
Refund
Damages
I booked a parcel with DTDC which contained a laptop, so while booking the outlet person asked us to take the insurance of product so that if any thing happens to it will be bear by company for which I had paid an extra amount.
Upon receiving the parcel I found that the laptop was damaged.
I immediately contacted support team of DTDC writing them a mail regarding this issue, they generated a case number which was been closed with in * days saying your parcel is delivered, they even didn't notice the matter for which I raised the concern. This happened * times they closed my * case numbers unattended.
Then finally I raised one more case number for which from last one month they haven't given us any update, they just give us a reply when ever I contact them that we are looking into it.
And also when I tried to reach call support many time they disconnected my call after hearing the tracking no.
It has been a month now following them and I haven't received any update, they are simply making fool and just grabbing extra money from customer's on the name of insurance.
From last one month because of this I am unable to use my brand new laptop.
Are you brand?
Are you Lawyer?
DTDC
Pepperfry
"My two years of blood and sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice from your side. Thank you!"
Sachin A Rosario
Related Complaints
DTDC - Package not delivered Closed
The delivery date of my parcel was **th oct, but till now i have not received the parcel and the customer service person is also not responding properly....
Mar 13, 2024 by Ajay Kumar
My courier through dtdc had to be delivered by today to the pincode ******. I need it urgently as it has my textbooks and have to study for my exams. Though the delivery boy have not called once also the tracking status is showing wrong address...
Mar 04, 2024 by Sanjana
DTDC - Pakage is note delivered Closed
I ordered my product in DTDC courier it is a electronic gadget it's very urgent product, I did a mistake that I put the wrong pincode in that parcel but I called the DTDC department for many times but they didn't give any positive response and ...
Feb 03, 2024 by Jesvin Thomas
DTDC - PACKAGE NOT DELIVERED Closed
DEAR SIR, MY NAME IS LATHA, WE BOOKED FOOD ITEM IN DTDC COURIER ON **ND December **** AND MENTIONED IN THE PACKAGE MOST URGENT. MY BOOKING DETAILS ARE ATTACHED. WE RECEIVED THE MESSAGE THAT WE ARE NOT AVAILABLE ON **TH DEC ****, *:** PM. WE ...
Dec 26, 2023 by LATHA