Eithad Airways
- Complaint Regarding Denial of Boarding by Etihad Airways I want refund Open
Arpit Ahlawat filed this complaint against Eithad Airways on Sep 14, 2024
Resolution Demanded:
Refund
Damages
Dear Voxya Team,
I hope this message finds you well.
I am writing to lodge a formal complaint regarding an incident that occurred with Etihad Airways on *st September ****, during my travel from Delhi to Dublin with confirmed valid tickets. My itinerary was as follows: *- Delhi (India) to Abu Dhabi (UAE) with Etihad Airways *- Abu Dhabi (UAE) to Copenhagen (Denmark) with Etihad Airways *- Copenhagen (Denmark) to Dublin (Ireland) with Norwegian Air Shuttle ASA I hold a valid Indian passport and an Irish work visa. Despite having all necessary travel documents, I was denied boarding by Etihad Airways at the Delhi airport. The airline's representatives informed me that I would require a transit visa for Denmark, citing the fact that my Copenhagen to Dublin ticket was issued under a different PNR. However, I had already confirmed with the Denmark Embassy that, as an Indian passport holder with a valid Irish visa, I am not required to obtain a Danish transit visa, even if my connecting flights are booked under separate PNRs. This information directly contradicts the reason provided by Etihad Airways for refusing my boarding. This situation caused me significant inconvenience, financial loss, and distress. I would greatly appreciate your assistance in addressing this issue and ensuring that I receive a fair resolution from Etihad Airways. I had already compliant multiple time at Etihad but no response . I look forward to your prompt response and guidance on how to proceed with this complaint. Kindly find the Denmark Embassy mail reply , Etihad Airways and ticket Norwegian Air Shuttle ASA. Thank you for your time and attention.
Sincerely,
Arpit Ahlawat
**********
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Eithad Airways
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