- Compensation refund from Airtel ^Open

Shashi filed this complaint against Airtel Broadband on Aug 15, 2019

Resolution Demanded:
Apology
Refund
Damages

Hi All,

I took airtel broadband connection for * months and made payment of **** on **thJune ****.There was hell of false committments made from the sales person who came to my place.After making payment when the technician came for installation next day,and had few issues for the installation regarding the wires as committed by sales guy(he said it will be internal wiring as had been done for other ** connections in my apartment).Despite trying number of times sales person didn't picked up the call and since then he didnt ever called back. The pathetic service started from the same week with frequent disconnection , and later at times it was continuous no inyernet for almost * days. I had raised couple of tickets
**july - network and connectivity : *********
**july - people behavior and false committments : *********
**july - disconnect : *********
**july - disconnect : *********
I could have raised tickets series of tickets for each day but since other people of my apartment had already raised, I didn't raise for other days.Many times because of committments from customer care , I thought to connect to office meetings from home , but because as it was false promise again , I had to book a cab and reach office. This happened number of times. Also , after airtel disconnection I had to pay reinstallation charges to Airwire for getting the connection again.Had I not taken airtel I wouldn't have to pay this reinstallation charges to Airwire. Adding to this atleast I had to call airtel customer care **+ times, where sadly speaking they never logged the issue as I had complained. And every time when I called again I had to re-tell everything from scratch,this was the biggest pain point. So adding all this headache airtel customer care, sales person and inconvienience caused I asked them to pay me back **,***.
Off late again a big issue came : My account was disconnected by **th July. So when I tried to connect back to airtel broadband customer executive after disconnection I could not. Because calling *** ->*->* will ask you to provide your fixedline number ,on providing that it said 'Its invalid' and call gets disconnected.So dont you think your money is with someone else and you cannot track it . Don't I have right to check the status of my money? Also whether the money that I asked for compensation is approved or not?
Anyways, I connected to airtel postpaid customer executives and requested them to forward the call to broadband team. Thanks to them they did that and finally I got connected to them(though I got lucky *rd time).The call continued for * hr, because as said earlier had to re-tell everything. Then I got to know that they will be sending some **** and some changes ruppees to me and they have closed that ticket(*********). Can you think they didn't call you for confirmation of settlement amount and closed it themself.
I seriously think for all this pathetic service and illogical,unreasonable and false promises they did caused a lot of personal and professional discomforts and breaching for personal plans(when you plan for doing office work from home), and unwelcomed investment which I had to pay for cabs.This for sure requires atleast *****(should be more)[Amount I added includes charges for cabs,calls,airwire reinstallation and mental stress caused and this is minimal].
I think atleast Sunil Mittal and higher management should take this seriously otherwise may be due to this kind of events for sure will provide high chances of other broadband services moving ahead.Can anyone provide email is of higher management people in airtel?

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