- Collect unwanted charges and make fraud ^Open

Mouli Sai filed this complaint against Indiabulls Dhani on Feb 01, 2019

Resolution Demanded:
Apology
Refund
Replaced
Damages

Sir, myself mouli who have opened a personal loan in dhani and forced to open by their executive itself.

as i opened and got money into my bank account successful, also got the process of repayment in details also.

my first emi is on dec *th and their executive told me to maintain the emi amount in my bank. i have maintained it. but dhani failed to deduct it. i got a message that " ecs haas been returning, please call your provider " from my bank

so, i have called up dhani's executive regarding this and asked him why it is coming like that. then he told that it may be a technical issue sir, please pay manually. so, before paying manually, i asked him that, if i pay manually, i may get cheque bounce charges as bank doesn't have money when i pay manually, so what should i do then.
then he promised me that, if you pay manually now, we will refund if any ecs charges that was charged by your bank and we will remove bouncing charge if we charge from our end sir, so please pay it now itself.

so i have paid successfully and also sended them the payment proof on the spot.

but after few days, in my dhani app a bouncing charge is reflecting in my account.

and also bank charged me rs.*** (rs.*** + service taxes). and even after paying on *th, they again issued cheque on **th dec. where bank charged me again with rs.***.

from that day, i am calling them and explaining them all the issue. they simply telling that we are escalating the issue with our concern team, they will get back to you within **-**hr.

but no calllback or mail. i have mailed them also, same replay we get in mail.
again after few day same calling and this process is going on repeated till today.

now they are trying to escape and telling that i have not maintained.

now my issue is i have maintained sufficient balance in my account. ok, then after paying on *th why you have issued cheque on **th.

now i want to foreclose my loan by removing that bouncing charge of rs.*** and want my refund of rs.**** (rs.***+***) to my bank account today itself.

my registered
mobile number : **********,
email : dmoulichowdary@gmail.com.

what you do i don't know, it should be foreclosed and solved today itself.

call me on ********** for more details.

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