- Cheats Unfair Pricing Practices and Request for Refund ^Open

Tuhina Chatterjee filed this complaint against Tumbledry Laundry services on Nov 24, 2023

Resolution Demanded:
Apology
Refund
Damages

Dear Tumbledry Customer Service,

Order id #T****

I hope this message reaches you promptly. I am writing to bring to your attention a deeply unsatisfactory experience I recently had with your laundry services, particularly concerning wash and fold pricing.

Also, to add previously I was living near Acropolis Mall and recharged Rs **** for Tumbledry as to get **% on all orders but later my location changed to New Alipore and so when I ordered for Tumbledry Wash and fold and they delivered they charged me extra saying my recharge amount is only for Southern Avenue Store and not for New Alipore store. What kind of games do you play with your customers? Such outrageous deceit. At least have some fear of God and bad karma. At least you need to tell your customers all these before taking their money into your pocket like a hungry Zamindar.

Last month, I availed myself of Tumbledry's wash and fold service at the rate of Rs **/kg, a rate that was clearly communicated and agreed upon. To my surprise and dismay, when I placed a similar order recently, I discovered an exorbitant increase in the pricing, now standing at Rs ***/kg. This represents a significant and unjustified hike of nearly **%, and I find this lack of transparency and communication completely unacceptable.



Adding to my frustration, when settling the bill for my wash and fold service, I was informed by the Southern Avenue manager that my Tumbledry wallet had insufficient funds. In order to proceed with the transaction, I was pressured into an immediate recharge of Rs. ****. Subsequent to this, upon scrutinizing the bill, I was appalled to find the Rs ***/kg charge, a detail that was conveniently omitted during the recharge request.

This situation has left me feeling deceived and taken advantage of as a loyal customer. It is disheartening to discover such a lack of honesty and transparency in Tumbledry's dealings. As a customer, I believe it is my right to be informed of any changes in pricing, especially when they are as substantial as the one I have experienced.

I kindly request an immediate refund of the Rs **** that I was coerced into recharging, considering the circumstances surrounding this transaction. Furthermore, I urge Tumbledry to honor the initially agreed-upon rate of Rs **/kg for my wash and fold service, as promised.



Maintaining the trust and confidence of your customers should be of paramount importance to Tumbledry. Deceptive practices such as these tarnish the reputation of your brand and erode the trust that customers place in your services. I trust that you will investigate this matter promptly, take corrective action, and ensure that such incidents do not recur in the future.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers

Tumbledry Laundry services

File a Complaint