Asus India
- Asus india not refunding my money Closed
Ankit Ranjan filed this complaint against Asus India on Nov 21, 2021
Resolution Demanded:
Apology
Refund
Damages
I bought the Rog* model( AS ZS***KS)from flipkart on may**th this year Which is under warrenty after using it for around * months the phones Wi-Fi and hotpot stopped working all of a sudden after that automatically shutting down and then on the next day **th october i submitted my phone to the asus service centre they told me the motherboard needs to be replaced . After that I mailed them called them every * days to get the update on my repair status but they always told me that your parts have been ordered it will take time be shipped but they wasn't able to arrange the parts and repair my phone. Then I mailed asus india on *th November to give solution to my problems and then they called me on *th Nov that we will provide you with the replacement in ** working days. Which is to much time for me as I have already suffered for the more than a month and I can't wait any longer. I don't need replacement. I want my refund. I even mailed them that I can't wait any longer for the replacement. So, please proceed my refund but I didn't get the reply I was expecting. I have already suffered losses for the last * month and the mental truma i have been facing since. It's now affecting my health as well. I have my collage starting from **thNov and I have to travel different state and as I mailed asus india that I need refund now as I will not be able to collect device and I cannot canceled the booking i have done for the travel. Months ago. And also there are people who have received the replacement and the same problem occured again. I won't be comfortlble using this phone in different state away from my family knowing this can be dead any time soon again. So I need a refund not replacement from asus as I have already suffered a lot for the last * month. I don't want have any intention of suffering anymore.
RMA No. INJGMA****
SERIAL NO. M*AIGF********L
Are you brand?
Are you Lawyer?
1 Supporters
Asus India
Byjus
"Thank you so much to Voxya.com. Legal Notice really worked and Byjus had to refund my amount and cancel the loan. Thanks once again Voxya. "
Ramachal V
Related Complaints
Asus India - Ms word not working Closed
Suddenly my ms office has stopped working.i am not able to use it....
Oct 26, 2023 by Anjalli desai
Asus India - gmail com Closed
Hi, I registered on https://www.asuspromo.in/ to avail extended warranty for my newly purchased ASUS gaming laptop within their offer period. This request was rejected, stating the registration was not done in ** days from the date of invoice....
Aug 30, 2022 by Nikhil Mohan Satam
Asus India - Asus rog 5 multiple motherboard failures Closed
I bought Asus ROG* phone **GB ram/ *** GB storage from flipkart on June **** for Rs ***** under nocost emi using my credit card. First few months everything went fine. On November **th **** my wifi/hotspot stopped working. I searched google for...
Dec 22, 2021 by Harish S
Asus India - Phone not repaired and refund not provided Closed
Sir, I have purchased Rog Phone * and got delivered on *nd May and after using it for hardly * months and few days I got a hardware problem and problem was that its hotspot and wifi weren't turning on and after complaining they told me to visit...
Sep 07, 2021 by Harsh Raj
Asus India - An external hard disk worth INR 1500 paid not yet delivered Closed
I have bought Asus ROG Zephyrus Laptop from which there was an offer promo that if I pay Rs **** extra, I will get a external hard disk * TB. I paid on October **** perhaps . Today is September **** and I did not received my hard disk yet. I ha...
Sep 16, 2020 by Sarthak Haldar