- Amount not refunded in account even after assurance by Customer Care ^Closed

Anwasha Halder filed this complaint against Ajio on Jan 14, 2023

Resolution Demanded:
Refund

I have returned three (*) Items purchased through AJIO, the details of which are given below. However, after returning the said items, the refund for the same was not issued. I even contacted the AJIO Customer Care, and it was said to me that the refund has been initiated and will be credited in my bank account by *-* business days. Even after *-* days, no amount was credited to my account. Thereafter, I emailed my concern to the AJIO customer care email id, and I got a reply (as is seen in the trailing email) that it will take around *-* Business days for the amount to be credited to my account. The said reply was received from AJIO Customer Care on **th December ****.

It is quite unfortunate that even after the expiry of more than one month, I have not received the said refund amount, even though I am totally clueless as to how in the app it is shown as refunded, which is totally false and not what has happened.

There are clear laches on part of AJIO in respect of issuing my refund amount. I am hereby requesting you finally to look into the matter with extreme urgency and arrange for the refund of the full amount at the earliest, failing which I will have to pursue legal options as advised.

Details of the refund along with reference numbers:
*) Ref. No. ************ of the amount of Rs. ***.**/-
*) Ref. No. ************ of the amount of Rs. ***/-

*) Ref. No. ************ of the amount of Rs. ***.**/-.

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