Amazon.in
- Amazon not refunding the prepaid order amount which is not delivered. Open
DEEPAK GUPTA filed this complaint against Amazon.in on Nov 05, 2018
Resolution Demanded:
Damages
Sir,
I have already made a lot of efforts to get my money paid for the product which have been not delivered. I have lodged complaint in national consumer forum vide docet number ****** on **-**-****. Please take strictest action against Amazon India.
I ordered product on **-**-**** vide prepaid order paying Rs.***** through card in full. I was given the delivery date range from **-**-**** to **-**-****. Since i was in dire need of the product, i requested amazon *-* times to expedite the delivery. Every time i was told that you have to wait until **-**-****, which is last date for delivery at my address at Allahabad.
it is pertinent to note that on **-**-**** product was mentioned as shipped from Gurugram by bluedart vide AWP ***********. the status at bluedart AWB tracking was unchanged till **-**-**** in spite of my repeated requests for delivery. Later on **-**-**** status was changed returning to seller the product which was never out of NCR region. Bluedart already clarified me on **-**-**** that delivery address is not serviceable by them so they will not deliver which i have communicated them but Amazon was not ready to listen and asked me to wait till **-**-****.
on **-**-**** when deadline of delivery was passed and i requested to refund Amazon at their end issue anew deadline for delivery, which was **-**-**** and asked me to wait till **-**-****. On **-**-**** evening when i didn't had any update, i again requested amazon to refund they said refund will be processed soon.
On **-**-****, in spite of my repeated requests for refund, Amazon unilaterally shipped the product again. On called Amazon and asked for refund they said that the product has been shipped now and you have to wait until it reached back to Amazon.
Till now they have not refunded. Please take the strictest action against such fraud actions of very well known companies so that they take a lesson to rectify their procedures instead of harassing most of the poor helpless customers.
Regards:
Deepak Gupta
Ph: **********
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2 Supporters
Amazon.in
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
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