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Amazon India - Amazon is not refunding for missed items

Gururaj filed complaint against Amazon India on Nov 5, 2023

Dear Consumer Help Team,
My name is Gururaj from Sulya, Karnataka India. For my Amazon.in order number ***-*******-*******,
Below items were missing, but amazon is not refunding my missed item amount.

*. Nokia C** with **MP Dual Rear AI Camera | Toughened Glass Back | *GB RAM, ***GB Storage | Upto *GB RAM with RAM Extension | **** mAh Battery |
One Year Replacement Warranty | Android ** | Mint
PRICE: **** INR
(Instead they sent me Himalaya powder inside the box)

*. Jockey Women's Cotton Bikini (Pack of *) (SS**_Sangria Red_L_Sangria Red_L) PRICE: *** INR
(this item is missing)

Total amount: **** INR + *** INR = **** INR

Date Of order:*th October ****
Location: Sulya, Karnataka ******

I called the Amazon multiple times to get my refund, but they were telling me I need to wait.
But today they informed me that they cannot refund my amount. So I am seeking your help.
I have attached the photos of my order.

Thanks,
Gururaj
Ph:**********
email:guru***@gmail.com

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Amazon India

561

Total Complaints

186

Total Resolved

33.16%

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