Science and Engineering Research Board New Delhi
- Air Fare Not Reimbursed Open
Rajiv Kumar filed this complaint against Science and Engineering Research Board New Delhi on Oct 16, 2019
Resolution Demanded:
Refund
I have given approval for attending “**nd International Conference on Solid State Ionics (SSI-**), South Korea (** June **** to ** June ****)” by Science and Engineering Research Board (SERB), New Delhi through International Travel Scheme (ITS) vide File No. ITS/****/****** dated **-*-****. So, I visited South Korea and presented my paper in the above said conference as per approval. I want to inform you that I have applied for e-ticket to AIR India as per instruction given in the approval letter at Serial No. *. I had applied through Sawera Travels as I unable to apply online myself. The payment of Air fare worth Rs. **,***/- has been made through Cheque. I contacted AIR India office regarding my e-ticket and they told me that the ticket issued to me is e-ticket and amount is mentioned on it as required in instruction at S.No.* in approval letter. An e-ticket Itinerary Receipt containing E-TICKET NUMBER ************* (i.e. first *-digits shows Airlines ticketing code, next *-digits show Form number and last *-digits is serial number) and amount is also mentioned on the e-ticket as required in the point * of instruction in approval letter.
I have done each and everything according to approval letter. I fulfilled all the conditions laid down by SERB as mentioned in the approval letter i.e. (Travelled through AIR INDIA, Economy Class, Shortest Route, Connecting Flights etc.).
I have sent all other documents (Boarding Passes, Air Tickets, Bus Tickets, VISA fee receipt, Passport Copy, Taxi receipt, Registration fee receipt, Participation Certificate) by speed post to SERB office in time.
SERB has not accepted my e-ticket as I have booked my e-ticket as per point at Serial No. * mentioned in the approval letter and not reimbursed my AIR Fare. Kindly help me to reimburse my AIR Fare as I fulfilled all conditions.
I am engaged in this event for last *-months. There is financial loss of Rs. **,***/-.
Instruction mentioned at Serial No. * in Approval Letter is as under:
““*. E-ticket is acceptable provided the amount of the fare is clearly reflected on the ticket.”
Thank you
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Science and Engineering Research Board New Delhi
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