Airasia Airline
- Air AsiaComplaint extra luggage charge Closed
Smithaa Paul filed this complaint against Airasia Airline on Feb 03, 2021
Resolution Demanded:
Refund
Damages
I writing this mail with utter hope and sense of help from you'll as I am feeling really helpless at this current moment of time.
I had my mother and our domestic help flew from Guwahati to pune via Bangalore on *th Jan **** through Air Asia PNR no DSLTGL and L*M**A.
One is a senior citizen and other is a domestic help and both are uneducated can't read or understand English. On Guwahati airport during checkin they were forced to put their cabin luggage in check-in luggage and were forced to pay for extra baggage of *kgs where in they could have easily carried their cabin bags in cabin both weighing *kg and *.**kg each.
The same was brought to the notice of air Asia pune staff in Pune the moment they landed and the staff agreed that they were wrongly charged and were sold a service which they were not aware of at all and asked us to raise a formal complaint with their nodal office which we did complaint no ********. Since then till date I am doing countious follow ups with the customer service and nodal department via mail but all in vain.
I received a call on **th Jan **** from one of their managers and he said that they owe their fault and will process the refund ASAP I asked him to send a written response and he agreed to it but since **th Jan till date I have been calling them every day to get a written confirmation on the same and no manager has the courtesy to reply my requests.
I am writing this mail with a lot of hope of you'll helping me get my money back and get me a compensation for all the harrasment and mental trouble I have gone through Air Asia customer service.
Are you brand?
Are you Lawyer?
Airasia Airline
NoBroker
"I am very happy with the prompt actions and updates by Voxya. Lawyer was quick to draft & send the legal notice. Kindly close complaint as the refund has been credited."
Prashanth Rao
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