air asia airlines
- Air Asia worst customer service provider Open
Ritwika Roy filed this complaint against air asia airlines on Sep 07, 2020
Resolution Demanded:
Refund
I have booked a ticket (Goibibo) from Guwahati to Bangalore on **st of March. Due to corona virus outbreak I had to cancel my ticket which was a genuine reason. After that I have requested for refund after * months they provided CREDIT SHELL REFUND without seeking my permission. I haven't asked for credit shell,i wanted my money to be refunded in my bank account directly. I have sent multiple mails, have been calling several times from last * months. Whenever I call Air Asia Customer Care Service they put the call on hold for hours then automatically disconnect it.
Since I have booked my ticket from Goibibo, the app shows my travel status is being COMPLETED which I never did. Also it has been * months running I neither received my money back in account nor I could talk to customer care executive.
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air asia airlines
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