- Aeronpay Rent payment not received to account using credit card ^Open

Ashish Gaurav filed this complaint against Aeronpay on Dec 04, 2024

Resolution Demanded:
Refund
Damages

I am writing regarding a rent payment transaction made via credit card, which has yet to be resolved. The details are as follows:

Amount: Rs **,*** + Rs *** charge
Issue: The amount was not credited to the beneficiary's account.
Current Status: I was informed that a refund was initiated after * days. However, it has been over * months , and I still have not received the refunded amount in my account.
This is extremely disappointing, especially considering I registered a complaint with your support team (Ticket ID: ******) and sent follow-up emails * months ago. Unfortunately, I have not received any meaningful updates or resolutions.

For your visibility and understanding, I am attaching my credit card statement to confirm that I have not received the refund yet.

I kindly request that you:

Provide a detailed update on the status of my refund.
Share a reference number or UTR to verify with my bank whether the refund has been processed.
If the refund is not processed promptly, I will have no choice but to take legal action, including seeking compensation for the inconvenience. Please consider this email a final notice before escalation.

For reference, I have attached screenshots of previous correspondence and related details.

Furthermore, I urge Mr. Bhavesh Joshi and your team to improve the quality of customer service and address these grievances more efficiently.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers

Aeronpay

File a Complaint