D2h Videocon
- magic stick not working Open
Atul Malaviya filed this complaint against D2h Videocon on Nov 20, 2019
Resolution Demanded:
Replaced
I purchased Magic stick online. It isn't working at all, I wrote a mail it was assured that the matter will be resolved within ** working hours, unfortunately nothing has been done after lapse of this period. Also, contacting customer care through phone is the most disgusting and depressing process. The executives their don't help other than giving monotonous replies. I share my experience:
*. The first call was disconnected after putting me on hold for ** minutes
*. The second call went through and after a wait of ** minutes I was connected to Magic Stick section where executive started speaking PUNJABI to my great astonishment. Neither I have spoken Punjabi in my entire life nor I ever opted for this language.
*. During my third call, I was confronted that it is me who has changed the language to Punjabi, after my repeatedly telling that I haven't done so, the language was changed to Hindi and I was told that my call is being forwarded to Magic Stick section. Again, I waited for ** minutes and then the call was disconnected.
If this is the way their tele section is working than God only can help your customers and the fate of the Company in the end.
Hope that d*h resolve the issue by sending technical personnel at the earliest.
Are you brand?
Are you Lawyer?
D2h Videocon
Flipkart
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
Prabhakar Chaturvedi
Related Complaints
D2h Videocon - Engineer on site requirement Closed
It has been * days since the complaint is registered through customer service and every time whenever i call for follow up only the answer i get is 'you will get a call from the engineer to resolve the issue'. But till date no engineer called m...
Dec 13, 2022 by Prashantha
D2h Videocon - Service Related Closed
There was some problem faced in my D*H in the month of August ****. On submitting my complaint, the Service Engineer (Mobile No. **********) visited my home with a charge of Rs. ***/- and also replaced the INBF for my D*H with an additional cha...
Sep 16, 2021 by Manish Khandelwal
D2h Videocon - Non replacement of Set Top Box Closed
Set top box is in warranty period Id no. ********* Complaint filed on **/*/**** No. ********. Making daily request to replace Set Top Box. Only one reply engeenier will call you within **hours problem will be resolved. But no action in th...
Jul 23, 2021 by Mata Ram Premi
D2h Videocon - I haven t received my refund yet Closed
I am Kulwant Negi and my costumer Id-*********.I wanted to recharge ₹*** for basic pack but I got recharge of ₹**** by mistake.videcon d*h customer care is saying that we returned the money? But I did not receive the money. Please register...
Jul 05, 2021 by Kulwant Negi