Digital Payment, Online Transaction & PhonePe Complaint Resolved

Phonepe Consumer Complaint resolved by Voxya Team

Timeline :

Mr. Hiteshbhai Jodhani visited our portal on 11th November 2018 at 8:35 a.m. and filed a complaint against PhonePe for wrongfully showing that the amount was credited. When we received the PhonePe complaint, immediate actions were called regarding this issue. We sent an email to the company and started a social media campaign. After a few days on 13th November 2018 at 07:54 a.m. Mr. Jodhani again visited our portal and marked the complaint as resolved.

A brief look into the complaint :

Our client Mr. Hiteshbhai Jodhani had complained that his friend had sent Rs. 5000 through PhonePe but it did not reflect in his account. Moreover, PhonePe was showing that the transaction was successful but on checking his account, our client could clearly see that the money was not credited in his bank account. Our client immediately raised an issue on PhonePe about this failed transaction and made numerous calls to them but to no avail. After getting frustrated with their services, Mr. Jodhani decided to file a complaint against PhonePe at our portal and requested us to help him in resolving the issue.

The resolution provided by us:

After getting frustrated of getting no calls answered and not finding any fruitful solution, Mr. Hiteshbhai Jodhani decided to file a complaint against PhonePe at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to PhonePe requesting them to resolve the matter as soon as possible. Soon our client received a call from PhonePe and the complaint was marked as resolved on 13th November 2018 at 07:54 a.m.

Mr. Hiteshbhai Jodhani’s testimonial for Voxya, consumer complaint website 

“Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team.”

Phonepe Consumer Complaint Resolved

Beware of Online Transactions

With internet penetration increasing and digital payments become common in cities, a lot of people have switched to the online mode of transaction. In order for speedy transactions, most people save their bank account, card details on their phones. With online transactions going up, online frauds have gone up as well. We have received numerous consumer complaints at our portal against these digital payments app. One should always be aware that no payment app will ever ask for OTP or your debit card details so if you get a call regarding this it is probably a fraudster. We should always crosscheck for these digital transactions in our passbook.

बैंक के खिलाफ शिकायत कैसे और कहां करें? (How To File a Complaint Against Bank?)

Know How Where to file a complaint against bank

अक्सर लोगो का बैंक में आना जाना लगा रहता है क्योकि बैंक एक ऐसे जगह है जहां पर लोगो की पूँजी सुरक्षित रहती है | बहुत से लोगो को बैंक से सम्बंधित कार्यो में अक्सर कई दिक्कतों का सामना करना पड़ता है | अगर आपको बचत खाता, उधर खाता और लोन से सम्बंधित कोई दिक्कत आती है तो बैंक आपको टोल फ्री (Toll Free) नंबर बता कर आपसे अपना पीछा छुड़ा लेता है | लेकिन अधिकतर दिए गए बैंक टोल फ्री नंबर (Bank Toll Free Number) पर बैठे कॉल सेंटर के लोग भी उपभोक्ता की समस्या का निपटारा नहीं कर पाते है | बाद में व्यक्ति बैंक (Bank) में वापस जाता है और फिर से उसकी शिकायत (grievance) को अनसुना किया जाता है |

अक्सर व्यक्ति बैंक (Bank) की इस प्रकार की खामियों से परेशान होना पड़ता है और उचित अधिकारों की जानकारी न होने पर कोई कार्यवाही (action) नहीं करता है और उसकी शिकायत का निवारण भी नहीं होता पाता है | लेकिन भारत में उपभोक्ता इस तरह के बैंक सम्बन्धी मामलो में किसी भी प्रकार से कमजोर नहीं है | अगर आपकी किसी भी तरह की बैंक के खिलाफ शिकायत है तो आप इन 3 तरीको से अपनी बैंक से सम्बंधित उपभोक्ता शिकायत निवारण  (consumer complaint redressal) कर सकते है |

शिकायत सेल (Complaint Cell): शिकायत सेल के जरिये आप अपनी उपभोक्ता शिकायत बैंक (Bank Consumer Complaint) के खिलाफ कर सकते है | हर बैंक में एक शिकायत सेल (Complaint Cell) होता है | आप बैंक के शिकायत सेल (Complaint Cell) में जाकर अधिकारियो के सामने अपनी बैंक के खिलाफ शिकायत को दर्ज करा सकते है |

टोल फ्री नंबर पर शिकायत (Complaint on Toll-free number): हर बैंक के पास अपना एक टोल फ्री नंबर होता है जिसपर आप अपनी शिकायत दर्ज कर सकते है | अधिकतर राष्ट्रीयकृत बैंको (nationalised bank) का एक टोल फ्री (Toll Free) नंबर होता है, जिस पर कॉल करके कोई भी कंस्यूमर बैंक के खिलाफ अपनी शिकायत कर सकता है और शिकायत (complaint) करने के बाद आपको शिकायत नंबर (Complaint Number) देती जो आपके के लिए होता है | आप बैंक शिकायत नंबर (Bank Complaint Number) के माध्यम से अपनी शिकायत का स्टेटस प्राप्त कर सकते है | जब बैंक शिकायत नंबर (Bank Complaint Number) दुबारा बताते है, तब आपको कस्टमर केयर एक्सक्यूटिव के सामने पूरी बाते आपको दोहरानी नहीं पड़ती है दूसरी तरफ बैठे कस्टमर केयर एक्सक्यूटिव को आपके द्वारा रजिस्टर करवाई गयी शिकायत (Grievance) की जानकारी हो जाती है |

आपके शिकायत करने पर भी बैंक आपकी शिकायत को अनदेखा करती है तो आप बैंक लोकपाल में अपनी शिकायत कर सकते | हर उपभोक्ता के पास बैंकिंग लोकपाल का एक सटीक अधिकार है | अगर बैंक (Bank) ने आपकी शिकायत को नहीं सुन रही है और अनदेखा कर रही है तो आप बैंकिंग लोकपाल की तरफ अपना रुख कर सकते है |

बैंकिंग लोकपाल (Banking Ombudsman):

बैंकिंग लोकपाल क्या है ? (What is Banking Ombudsman?)

बैंकिंग लोकपाल (Banking Ombudsman) में बहुत ही उच्चस्तरीय अधिकारी होते है | जिनको आरबीआई (RBI), बैंक से सम्बंधित उपभोक्ता की शिकायतों के निवारण करने के लिए नियुक्त करता है | जिनके दफ्तर अधिकत्तर राज्य की राजधानी में होते है | इसके अंतर्गत कोई अधिकारी प्रतिनिधि आपकी शिकायत (grievance) को दर्ज कर सकता है | | सबसे महत्वपूर्ण बात यह है की आपको बैंकिंग लोकपाल (Banking Ombudsman) में शिकायत दर्ज करने के लिए को भी शुल्क (Fee) नहीं देना होता है |

ombudss Voxya

बैंकिंग लोकपाल (Banking Ombudsman) कैसे मामलों का देखता है?

  • उपभोकता को भुगतान (payment), चेक (cheque), किसी भी प्रकार का ड्राफ्ट (Draft), या बिल (bill) के कलेक्शन देने में देरी या न होने की स्थिति में |
  • RBI द्वारा निर्धारित शुल्क से अधिक राशि लेने के सम्बन्ध में |
  • बैंक (Bank) की लापरवाही (Negligence) की वजह से या फिर किसी अन्य कारण से चेक के भुगतान (cheque payment) होने में देरी |
  • अगर बैंक (Bank) आपका अकाउंट खोलने (open) और उसको बंद (close) करने में आनाकानी कर रहा हो |
  • RBI के द्वारा निर्देशित ब्याज दर न देना और निर्देशित ब्याज दर से अधिक ब्याज लेना पर |
  • RBI के debit और credit सम्बन्धी निर्देशों का उल्लंघन करने पर |
  • अगर बैंक (Bank) आपको किसी भी मान्य सेवा (valid service) को देने से मना करता है |
  • अगर बैंक कर भुगतान (Bank Tax Payment) लेने से मना करता है तब शिकायत करे |
  • अगर बैंक (Bank) आपके अकाउंट (account) से बिना किसी पूर्व सूचना (prior information) के कोई राशि काटता (deduct) है तब शिकायत कर सकते है |
  • खाते (account) को जबरन बंद (forcefully close) करवाने पर या बिना पूछे बंद (close) करने पर |
  • RBI के द्वारा निर्धारित समय पर काम न करने पर |
  • सिक्को (Coins) और रुपये (rupees) को बिना मान्य (vaild) कारण के न लेने पर |

और भी कई तरह की बैंक से सम्बंधित मामले बैंकिंग लोकपाल (Banking Ombudsman) में देखे जाते है और उपभोक्ता की बैंक से सम्बंधित शिकायतों का समाधान भी किया जाता है |

बैंकिंग लोकपाल (Banking Ombudsman) को लिखित रूप में, एक कागज पर अपनी शिकायत को लिख कर मेल पत्र के जरिये या फिर फैक्स के जरिये शिकायत कर सकते है | बैंकिंग लोकपाल (Banking Ombudsman) ईमेल के जरिये भी शिकायते स्वीकार करता है | शिकायत को लिखते समय नाम, पता, मोबाइल नंबर, बैंक का नाम, ब्रांच, IFSC कोड, शाखा प्रबंधक का नाम, आपके साथ हुई पूरी घटना, आपने नुक्सान के बारे में और किसी प्रकार का हल चाहते है उसके सन्दर्भ में भी जरूर लिखे |

अगर 30 दिन के भीतर बैंकिंग लोकपाल (Banking Ombudsman) से जवाब नहीं मिलता है या फिर जवाब आपके लिए संतोषजनक नहीं होता है, तो आप अपनी शिकायत को ऑनलाइन कंस्यूमर फोरम (online consumer forum) या फिर कंस्यूमर कोर्ट (Consumer court) में कर सकते है |

voxya consumer complaints forum online india

Voxya, ऑनलाइन कंस्यूमर फोरम (online consumer forum) एक ऐसा प्लेटफार्म है जहां पर आप बैंक सम्बंधित शिकायतों को दर्ज कर के अपनी समस्या का समाधान प्राप्त कर सकते है | आप Voxya के माध्यम से बैंक को लीगल नोटिस (legal notice) और उपभोक्ता अदालत (Consumer Court) में कंस्यूमर केस (consumer case) भी दर्ज कर सकते है |

बैंक से सम्बंधित शिकायत को दर्ज करने के लिए क्लिक करे :

File a Complaint Now!

Complaint Against Job Consultant – Fake Online Job Complaints

Consumer Complaint Against Fake Jobs

Timeline :

Mrs. Abhilasha Bajpai visited our portal on 4th January 2019 at 22:18 p.m. and filed a complaint against Shinehunts for providing fake job opportunities. We immediately took action against this matter and started the social media campaign straight away. With this, we also sent emails to Shinehunts for resolving this issue as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9th January 2019 at 16:02 p.m.

A brief look into the Job complaint :

Our client Mrs. Abhilasha Bajpai got a call from Shinehunts stating that she is being offered with job opportunities. Moreover, after detailed discussion our client was told to pay Rs. 2700 for Registration charges, which she duly did. After sometime our client was again told to pay Rs. 10000, this time assuring that she will be offered a job immediately. Our client, given the insurance, decided to pay this amount in order to secure the job. In neither of the cases were the receipts’ provided to her. A week had passed by but still no update had been provided to Mrs. Bajpai. All the while their Relationship Manager, Mr. Rajiv Chauhan, kept ignoring her calls. Moreover, our client even went physically to the said address but to her shock their was no such office present. After getting frustrated with them, Mrs. Bajpai decided to file a complaint against Shinehunt at our portal and requested us to help her in resolving the issue.

Know about consumer complaint: Shinehunts Fraud Complaint

 

The resolution provided by us:

After getting fed up of getting no calls answered and not finding the office physically, Mrs. Abhilasha Bajpai decided to file a complaint against Shinehunts at our portal. We looked into the matter and started a social media campaign as soon as we received the complaint against job consultant. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Shinehunts requesting them to resolve the matter as soon as possible. Soon our client received a call from Shinehunts and the complaint was marked as resolved on 9th January 2019 at 16:02 p.m.

Mrs. Abhilasha Bajpai’s Testimonial for Voxya

“I’m thankful to team Voxya for their instant help & support. I got reply from Shinehunts which I was not getting earlier. I will recommend this useful platform.”

Fake Online Job Complaints

Be aware of online job opportunities

Due to such advancement in technologies, searching for a job is just a click away. However, like any other online activity, job hunting carries certain risks which one needs to be aware of in order to be safe. There have been many consumer complaints at our online portal wherein the consumer was duped of thousands of money by people posing as fake recruiters. Therefore, one must be vary while applying for a job online. One should always ensure that the site is reputable and has a physical address and a working phone number. One should always ensure that a potential employer is genuine before meeting for an interview, to ensure that your personal safety is not threatened.

Moreover, we should always check the reviews and the feedback by ex employees for the job that we are applying for. We should also read the entire terms and conditions provided by the employee and should always ask for the receipt in case of any payment.

Swiggy Wrong Food Delivered, Complaint Resolved – Restaurants Complaints

Mr. Raunak Surana visited our portal on 29th October 2018 at 9:46 a.m. and filed a complaint against Swiggy for delivering a wrong product and of substandard quality. We immediately took action against this matter and started the social media campaign straight away. Within an hour of posting this complaint, our client soon received a call from Swiggy and marked his complaint as resolved on 10:34 a.m on the very same day.

A brief look into the complaint :

Our client Mr. Raunak had ordered a Rasgulla from the Swiggy app, but due to its unavailability, the order was somehow changed to Ledikeni. Since our client did not want to go through the trouble of replacing it and wasting his time he decided to eat what’s in front of him. However, to our client’s shock, the order which was delivered had a very foul odour and the taste was also of substandard quality. So Mr. Raunak decided to exchange the order and this time he ordered two Rasgullas and paid Rs. 40 for it as Swiggy assured him that later they would compensate for the previous order. Moreover, the jar containing the Ledikini was also picked up by the delivery boy. But Swiggy refused to compensate for this order and decided to charge him for both the orders. This was another shock for our client as he was a regular Swiggy user and didn’t expect such bad customer service.

The resolution provided by us:

After getting fed up of contacting Swiggy customer service who didn’t provide him with any fruitful solution, Mr. Raunak decided to file a complaint on our portal. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram etc. We also sent an email to Swiggy requesting them to resolve the issue as soon as possible. Within an hour of posting the complaint, our client received a call from Swiggy who resolved his complaint and also gifted him discounted coupons.

Mr. Raunak Surana’s Testimonial for Voxya

“I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya”

Swiggy Consumer Complaints

 

Be aware of food safety

Due to such a competitive market, many restaurants try to lure us into buying their food by placing a very attractive discount coupon which then catches the attention of the user. People should be wary of these things as most of the times they put an attractive price but deliver way below standard food or sometimes even different food items from what they ordered. Many such cases have been reported on our portal wherein they have received different food products or even received non-veg food instead of veg.
We should always check the reviews and ratings of the restaurant that we are ordering from. Most people share their previous experiences as feedback and reviews which are very helpful for other customers. Moreover, we should also read the refund/replacement policy of the platform that we’re ordering from.