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E-commerce has become a very common method of shopping. Who doesn’t like getting a free preview of a product and then purchasing it from the comfort of their own home?

However, many people have recently had negative experiences with e-commerce companies. And this can make e-commerce shopping a traumatic experience!

So are you someone who has recently ordered something from the online shopping website but has received a fake product?

Received a fake product? Know-How To Resolve Complaint?

Don’t worry you have arrived at the right place! In this article, we will tell you what to do if you have received a fake product from the eCommerce store.

Option: 1 – Make a formal complaint to your online store:

The first step in resolving your problems is to file a formal complaint with an e-commerce firm. The majority of these businesses have a complaint section on their website or mobile app.

Or you can use this contact information:

• Amazon Customer Care No. – 1800 3000 9009

• Flipkart Customer Care No. – 1800 208 9898

• Myntra Customer Care No. – 080 6156 1999

• Jabong Customer Care No. – 0124 612 8000

• Snapdeal Customer Care No. – 092126 92126

• Shopclues Customer Care No. – 0124 441 4888

• Paytm Customer Care No. – 0120-4456-456

Option: 2 – Use social media to get in contact with the company.

If you are unable to address your issue through their official customer service, try using social media sites.

People use social media as one of their most critical input sources, and brands typically have teams dedicated to monitoring complaints.

Using the right hashtags and tagging the business will help you get the exposure you want. However, if you don’t want to deal with all of this, you can use Voxya’s social media campaign service. This service is fully free at Voxya!

Option: 3 – Send an email to the company regarding your complaint.

If you can find the email address of the company’s top officials or management, you can give them an email describing your issue. As these higher officials are the ones who make the decisions, your problem will be resolved this way.

However, how can you find the right contact information for the decision-makers at the organization you’re dealing with? You can find this information with a little internet research, but it will take a long time. 

Voxya will assist you in saving time if it is something that you struggle with. Without putting in any effort on your part, Voxya will assist you in reaching out to the industry’s top officials.

Option: 4 – Send the eCommerce company a legal notice. 

If the company has not responded to your emails or social media messages, the best choice is to send a professionally written Legal Notice to the company, demanding that they fix the problem as soon as possible, or you can continue to sue them in court.

You may employ an experienced advocate or lawyer to draft and deliver this legal notice on your behalf to the eCommerce company. The eCommerce company will have 30 days to respond to the legal notice.

An experienced lawyer would usually charge between Rs.3500 and Rs.8000 for drafting and submitting a legal notice on his letterhead. However, if the service in your region is out of your price range, Voxya will assist you in sending a legal notice from one of the best legal advocates from the comfort of your own home.

Voxya will also send you a hard copy of the notice to your address, along with a tracking number that you can use to track the notice’s delivery to the company.

Option: 5 – In Consumer Court, file a complaint against the eCommerce firm.

If you haven’t received a response from the company after submitting a Legal Notice, it’s time to take your case to Consumer Court.

If you have not got the required resolution from the eCommerce company for your complaint, you can also go to the Consumer Forum.

You may not need to hire an attorney or lawyer to file a consumer complaint against the company. Simply draft Case papers outlining the issue, including evidence, and requesting the resolution you need.

To file a consumer lawsuit, you must submit an affidavit as well as the necessary court fee. If all of this is too much for you, you can hire Voxya to prepare Case Documents for you.

It will take some time for you to obtain a verdict in your Customer Situation. You can collect the disputed amount plus interest, even if it takes three difficult years.

Option: 6 – Use all the options above

All of the options mentioned above should be used for a better and faster resolution. Though it will take some effort on your part, you will see results if you contact the company across all channels – social, business, and legal.

Using the Voxya consumer complaint platform, you can easily address your consumer grievances in India by leveraging social media, business networks, and legal structures.

Your savior in consumer complaints:

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

Voxya has handled more than 80,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.

The Final Conclusion!

In this article, we saw how you can resolve an issue if a fake product was delivered to your doorstep. Now that you know the solutions to all the problems, what are you waiting for? Resolve your complaints against a fake product from an online shopping company or website now!

What to ask for or what exactly to demand is a very important question when you are deciding it for your consumer complaints. 

Choose your demands wisely! They are the compensation that you receive for all the troubles that you faced!

If you are someone who is planning to file a consumer complaint but is unsure of what exactly to demand from the company, then don’t worry you are at the right place. 

You can demand from a company in consumer complaints

In this article, we will explain what are the different reliefs you can demand if you are filing consumer complaints.

Let’s see some of the most popular demands that are made:

An apology letter from the company official:

This is one of the most basic demands that you can ask for. In this, the company provides a written apology for the trouble that you faced after buying its product or service. 

An apology letter is a physical document or email that admits to making a mistake, expresses regret, and asks for forgiveness or patience from the letter recipient. They are useful in the workplace because they create a physical or digital record of you admitting to a mistake or disappointment and trying to correct it.

Get a refund or credit for your purchase:

If you bought a faulty product or service, you can ask for a refund from the company. People receive a refund only if the product that they bought was defective. Nowadays eCommerce companies are offering Credit in the wallet instead of providing a refund. Here are a few things that you should consider:

• Not every company has a refund policy so before buying anything from any store check if they have a refund policy. Not every product falls under the refund policy so take a look if your product/service falls under the refund policy or not. 

• Sometimes there are deadlines on the refund policy that you can ask for a refund only within 7 days of buying that product or service. Also, take a look at the deadlines for the product or service for which you are asking for a refund. 

Get service/product replaced or fixed for free:

If for some reason you are not eligible for a refund, you can ask the company to fix the product or replace it for no additional cost. 

Product replacement policy also has its rules and regulations so make sure you check them once. Generally, a company will try to avoid replacement and will offer repairs/fixes only but you as a consumer have every right to reject repairs in a new product for which you have already paid. 

Get damages for financial loss and mental agony:

This is the demand that most of the people wish to avail and this is also the one from which most of the companies runs from.

Most of the time companies avoid providing damages for the financial loss and mental agony. If you wish to take this from a company you have to stay persistent and not lose hope.

If you keep working on the case you may receive your refund even after some years but that’s worth it!

But how can you demand the following reliefs from the companies and get them? If that’s your question then let me tell you out about Voxya

Your savior in consumer complaints:

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

Voxya has handled more than 79,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.

The Final Conclusion!

Congratulations, you are very near to receive the claims that you wish for! All you have to do is take action against injustice and initiate the process of your complaints.

Now that you know what kind of relief that you can demand, what are you waiting for? Resolve your complaints now!

You already know the excitement when you order a product online but Imagine you order a product online and receive a damaged one!

Yeah, this feels like a nightmare! But this is something that’s happening with a lot of people.

Voxya has received hundreds of complaints that they have received the wrong product from the eCommerce company that shopped from. 

So are you someone who has recently ordered something from the online shopping website and received a damaged product? Don’t worry you have landed at the right place.

Received Damaged Product, How I can resolve the complaint?

In this article, we will tell you what to do if you have received a damaged product from your online eCommerce store.

Option: 1 – Make a formal complaint to your online store:

Filing a formal complaint with the eCommerce firm from which you are purchasing begins the process of addressing your complaint.

Any of their contact information is available on their websites or applications. If you can’t find what you’re looking for there, here are some of the most famous eCommerce stores’ contact numbers.

Option: 2 – Use social media to get in contact with the company.

Platforms like Facebook and Twitter are more effective than you would think. Thousands of cases have been resolved simply because somebody took the time to add a tweet tagging the business.

Companies tend to have different teams manage their social media pages so that they can monitor the mood and actions of their audience, as people spend the majority of their time on social media these days.

You should tag the company and use the appropriate hashtags so that company officials remember you and respond to your problem.

If you’re unsure how to proceed with the social media aspect, Voxya will assist you. Voxya will launch a social media campaign to address your problem. The best part is that Voxya offers this service completely free of charge!

Option: 3 – Send an email to the company regarding your complaint.

One of the best choices you can make is to seek help from a higher authority. Higher authorities have the ability to make decisions and can solve your dilemma almost immediately!

The most important aspect of sending emails is that the majority of people are unable to locate the contact details for higher authorities.

If you have strong research skills and the know-how to scour the internet for the knowledge you need, this is a bet worth considering.

If you are unable to do so, you will request Voxya’s assistance. We already have the contact information for all in the higher authorities of most of the companies because Voxya is an industry pioneer.

Option: 4 – Send the eCommerce company a legal notice. 

If the company does not respond to your emails or social media posts, you have two options: give them a professionally written Legal Notice asking that they fix the issue as soon as possible, or bring a complaint against them in court.

You may hire an experienced advocate or lawyer to draft and send this legal notice to the eCommerce business on your behalf. The eCommerce company has 30 days to respond to the legal notice.

An experienced lawyer will charge between Rs.3500 and Rs.8000 for writing and submitting a legal notice on his letterhead. If the service in your area is out of your price range, Voxya will assist you in receiving a legal notice from one of the best legal advocates in your area from the comfort of your own home.

Voxya will also send you a hard copy of the message, along with a tracking number that you can use to monitor the delivery of the notice to the company.]

Option: 5 – In Consumer Court, file a complaint against the eCommerce firm.

It’s time to take the case to Consumer Court if you haven’t got a response from the company after filing a Legal Notice.

You can also go to the Customer Forum if you have not received an acceptable resolution from the eCommerce company for your damaged product complaint.

To file a consumer complaint against the corporation, you do not need to hire an attorney or a judge. Simply draft Case papers that describe the issue, present proof, and ask for the resolution you need.

To file a consumer lawsuit, you’ll need to fill out an affidavit and pay a court charge. You can pay Voxya to prepare Case Documents for you if all of this is too much for you.

In your Customer Situation, you’ll need some time to make a decision. You will be paid the disputed sum plus interest, even though it takes three years.

Option: 6 – Use all the options above

All of the above solutions should be used for a better and quicker resolution. Contacting the organization through all channels – social, business, and legal – will produce results, but it will take some time and effort on your part.

Using the Voxya consumer complaint platform, you can easily address customer complaints in India by leveraging social media, business networks, and legal structures.

Your savior in consumer complaints:

Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.

Voxya has handled more than 79,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.

The Final Conclusion!

In this article, we saw how you can resolve an issue if you received a damaged product from the eCommerce store. Now that you know the solutions to all the problems, what are you waiting for? Resolve your complaints now!

Isn’t purchasing a car an amazing experience? We all enjoy purchasing them, but what do you do when you receive a defective and faulty vehicle and the manufacturer refuses to cooperate?

So, if you just purchased a new car but are having problems with it, don’t worry, you’ve come to the right spot. In this article, we will explain what to do if a faulty vehicle was sold to you.

Know How to resolve faulty vehicle complaint:

Option: 1 – Contact the manager of your showroom

The first step in resolving your issues should be to meet with the manager of the showroom where you bought the faulty vehicle. You should evaluate the situation and make it clear what you want from them.

If they are reasonable, you can try to settle the situation. However, if they aren’t, you can move on to the next alternative.

Option: 2 – Reach out to the customer service of the company

You have the option of filing a formal business complaint. You may do so by visiting these companies’ official websites or calling their customer service numbers.

Here are the phone numbers for some of India’s most well-known automobile companies:

Tata Motors India – 022-62407101

Mahindra & Mahindra India – 1800 209 6006

Maruti Suzuki India – 1800 102 1800

Hero MotoCorp India – 1800 266 0018

Bajaj Auto India – 7219821111

Toyota India – 1800 425 0001

Chevrolet India – 1800 3000 8080

Mitsubishi Motors Customer Care Number – 1800 102 2955

Honda Motors Company Ltd. – 1800 708 6555

Ford Motor Company – 1800 419 2500

Option: 3 – Social media can be your savior: Run social media campaigns

You should try contacting your car company via social networking sites like Facebook and Twitter. Brands have started to take their social media activity seriously, and teams are normally assigned to monitor customer actions.

Using the right hashtags and tagging the business will help you get the attention you want. If all of this worries you, consider using Voxya’s social media campaign service. The best part is that they provide this service for free!

Option: 4 – Go legal: Send a Legal Notice to the company

If the company does not respond after you file an official complaint and tweet about it on social media, the only option is to send them a professionally written Legal Notice demanding that they resolve the problem or you can sue them in court.

You should employ a competent attorney or lawyer to record and file this legal notice to the organization on your behalf. The company will have 30 days to respond to the legal notice.

An experienced lawyer is unquestionably going to be expensive. They will charge between Rs.3500 and Rs.8000 for writing and submitting a legal notice on his letterhead.

However, if you are unable to find a qualified lawyer within your budget, you can submit the Legal Notice using Voxya’s services.

Option: 5 – File a case against your automobile company in Consumer Court

If the company does not respond to the Legal Notice, it is time to file a complaint with the Consumer Court. If the company has not resolved your issue to your satisfaction, you can also contact the Consumer Forum.

Option: 6 – Use all the options above

For a simpler and easier solution, you can use all of the previously mentioned options. Using all available social, business, and legal channels will get you the desired results, despite the fact that it will take a lot of hard work.

Voxya makes it easy to use social media, business networks, and legal mechanisms to resolve customer grievances in India.

Most affordable option to file a consumer complaint in India:

Voxya is a consumer complaint platform online. It helps users to easily file consumer complaints against companies. This allows the consumer to tackle fraud and unresponsive customer service. Voxya is known for its quality and reasonably priced services.

So far, Voxya has dealt with over 78,000 complaints and customers have demanded damages of about 2200 crores. This demonstrates that Voxya is driving the game!

The Final Answer!

You already know the answer, don’t you?

Don’t let the insecurity stop you from taking action against the wrong. Voxya has helped thousands of people in attaining justice from fraudulent companies and Voxya can help you too.