Troubles can occur anytime and no one knows when exactly will the trouble come. Are you facing a similar situation now?
Are you someone who got into some trouble and has to urgently contact Go air but is unable to find how exactly you can do that?
How to contact GoAir?
Don’t worry you have landed in the right place. In this article, we will let you know 5 ways to contact GoAir.
Let’s have a look:
Option 1: Leave a Feedback
If you had a bad experience and you want to let the company know about your experience, then instead of directly contacting the company you can prefer leaving feedback.
Go Air has a feedback form on their website where you can tell about your post-travel experiences. You can access the form here.
If there were minor issues with the travel or something not that major but you still wish the company to know then let the company know through this feedback form.
Option 2: Contact the GoAir customer support
If you don’t wish to give feedback and instead you want to directly contact the company so that you can solve your issues then you should prefer using the direct means.
The very first way to contact the company should be to contact the customer support of the company. Most of the companies add their contact details on their website or their social media handles.
Go air has also added all of their contact details on their websites. To contact their customer support you can use the following phone numbers: 18002100999, +912268968300
If you wish to seek any kind of refund then GoAir has provided a separate email ID for that purpose. If you wish to seek a refund you should email Go air with your PNR details to feedback@goair.in.
Option 3: Leverage Social-Media
Social media is another one of the best ways to contact a company. These days most companies have separate teams to operate their social media profiles so that they can track the behavior of their customers.
Twitter is one of the best platforms to let the company know about your complaint as most of the companies are on Twitter for this purpose only. You should tag the company and use the right hashtags so you can get the right eyeballs.
You can also use Voxya for starting a social media campaign for you. The best part Is Voxya provides this service for absolutely free!
Option 4: Send an email to the decision-makers
E-mailing the decision-makers is still one of the best ways to contact a company as they are the decision-makers and they directly have to power to solve your issues. One of the biggest issues with using this method is people couldn’t find the email addresses of the top officials of the company.
Yes, finding the contact details of these companies can be a tough task. But it’s not impossible. It will surely take you some hours and good research skills but if you know how to research well on the internet then you can find the contact details of their higher officials.
If this seems like a lot of work for you then you can also consider using Voxya for sending an E-mail to these decision-makers as Voxya already has the contact details of all the higher officials of these companies.
Option 5: Grievance Redressal
If you contacted the company but you are not satisfied with their response then Go Air also has a separate team to contact.
If you are not satisfied with the company’s response you should consider contacting Ms. Nehha Bora who is the Nodal officer for Go Air. You can reach out to her using her email address – nodalofficer@goair.in.
You can also make a further appeal to appellate authority using the email address appellateauthority@goair.in.
If you have decided to contact the people on the email IDs above them make sure you are contacting them between Monday to Friday from 9:30 AM to 6:00 PM.
If the Problem Persists:
If the problem persists and you are unable to solve the issue yourself then don’t worry Voxya is always there for you.
If you have an airline complaint and you wish to resolve it then you should read this.
If you are still wondering what exactly Voxya is then:
Voxya is a consumer complaint forum online. It helps users to easily file a complaint against the company. This allows the consumer to tackle fraud and unresponsive customer service. Voxya is known for its quality and reasonably priced services.
So far, Voxya has dealt with over 74000 complaints and customers have demanded damages of about 2200 crores. This demonstrates that Voxya is driving the game!
The Final Answer!
In this article, we saw how you can contact GoAir. If there’s an issue that you are not able to solve yourself then read, How to resolve airline complaints in India.