Category: Consumer Complaints

Table of Contents

• What is a security deposit?
• Under what circumstances can I get my refund?
• How to get the refund back?

What is a security deposit?

Security deposit is a sum of money given to the real estate broker as an assurity to move into the house. The real estate company charges a certain amount of money from the people willing to buy the property. The security money can be both refundable and non-refundable, depending upon the policies of the real estate broker.

This security deposit can/not be adjusted the total amount of money the buyer has to give to the real estate broker. It can be kept as caution money, i.e. the money needed to make repairs or replacements if any damages occur from the buyer’s side. It is usually 2-5% of the total amount that the buyer needs to pay to the real estate company.

Under what circumstances can I get my refund?

The following are the conditions when one can ask for the complete return of their security money-

1. The buyer has not done any damage.
2. A proper contract drafted while purchasing the property that says a complete refund of the security deposit.
3. You are returning the property within the specified time as stated under the return policy.
4. The property is well-maintained at the time the buyer is leaving the house.
5. You have paid all your rents/bills on time, and no pending rents are left. However, if any rents/bills are pending, you may not get your security deposit back.
6. The quality of the house is not the same as described earlier.
7. Not providing legal takeover papers of the property.
8. Issued some hidden charges.
9. Alteration in the size and layout of the property.
10. Provided the land in a different area/locality.

How to get the refund back?

Frauds occur everywhere these days. One has to be very cautious while purchasing a property from a real estate broker. One should thoroughly check the papers, contracts, location, and background of the real estate company. Whether the company is legally registered or not, one has to make sure that the company is real and not a fraudster.

Well, time and tide wait for none. If you faced any fraud, here are some legal ways on how to get your refund back.

File a case in the consumer forum

Thanks to the digitisation boom! Now one can hassle-free file a case online. The best part, you may not need a lawyer for doing so. How simple is that! Follow the steps, and you will get your refund in no time.

Step 1 – Inform the real estate company first. It is necessary to send a legal notice to the real estate broker before filing a complaint online.

Step 2 – Visit the official Consumer Complaint Portal here https://consumerhelpline.gov.in/user/signup.php and fill up all the details as asked on the screen.

Step 3 – Attach the required documents and submit the fees. One can find the details of the fees here https://www.gama.gov.in/ConsumerGrivences.aspx. You can submit the fees online or offline via challan to the nearest consumer forum in your district. One can find the nearest consumer court from the list here http://ncdrc.nic.in/districtlist.html.

Step 4 – Track the status of your complaint by entering the docket number and your registered mobile number here https://consumerhelpline.gov.in/user/track-complaint.php.

Step 5 – Call the National Consumer Helpline number 1800-11-4000 or 14404 between 9:30 a.m. to 5:30 p.m. on working days to submit your grievances.

Take help from RERA

Under the Real Estate Regulatory Authority (RERA) Act, 22 states and 6 union territories got RERA to tackle the various problems that occur in the real estate sector. Taking RERA into consideration, every builder or developer has to abide by the rules to ensure proper functioning within the sector.

RERA has several regulatory bodies that look after both commercial and residential properties. It aims to protect buyers from fraudulent activities. One has to visit the respective RERA website of their belonging state to find out other rules and laws that are implemented at their place.

One must make sure that the real estate company is registered under RERA before buying a property. Check the company’s registration and valid details. If the company is not registered or is suspicious, the complainant can file a case by visiting their state’s RERA website.

Understand the power of NCLT

Are you aware of the National Company Law Tribunal (NCLT)? If yes, then it’s brilliant. If no, continue reading the article to it find out. NCLT came into effect under the Companies Act 1956 in the year 2002. It is meant to solve disputes that arise between a corporate and a civilian. It works like a normal court without any biases.

Major roles of the NCLT are-

1. Register/de-register the companies.
2. Deals with the deposits of the companies.
3. Transfers shares/debentures.
4. It has the power to investigate against any company to prevent illegal practices.
5. It can freeze the assets of a company if found guilty.
6. It deals with the conversion of public limited companies into private limited ones.

One can contact the officials of this tribunal for assistance to get the refund back from the real estate company. Find the contact details here https://nclt.gov.in/content/contact-us.

And like always, Voxya will come to the rescue!

One can always contact Voxya for any type of complaint. Just register your complaint here: File a complaint, fill in all the details as asked, and voila! Just sit and relax till they handle the issue. They will give the details from time to time but cannot assure a definite refund from the real estate as that is uncertain and is subjected to various situations at the time of the incident has taken place.

Many cases have occurred in the past related to scams and frauds in the real estate sector. Some companies file double registration for a single piece of land, or some charge extra than the current price of the land. It is necessary to take legal help from different authorities and make sure to stop the culprit from making any such frauds in the future.

One must always keep in mind – Neither there is a guarantee of how much time it will take to get the refund back nor an assurity of getting a full refund.

Table of Contents

• What is MakeMyTrip?
• How to solve MakeMyTrip complaints?
  • Contact customer support
  • Target via social media
  • Send a legal notice
  • Contact Consumer Helpline
  • File a case in Consumer Court
  • Bonus- Voxya

India has a rich heritage, divine destinations full of greenery and peace, and resembles no less than the daughter of Mother Earth. Not only Indians but foreigners are also mesmerised by the charm and elegance of her beauty. Due to COVID last year, people were trapped inside their homes and completely quarantined. Everyone missed the fun and enjoyment of travelling.

This year, we are witnessing the reopening of all the places in India. Major tourist attractions are getting ready for visitors after almost a two-year lockdown. People will hurry to book their tickets online. Credit goes to digitisation! Paytm, MakeMy Trip, Amazon, and other large online portals will remain busy in the upcoming months. Ah! The festive season serving as a cherry on the cake.

There is always a problem tailed to good news. Traffic jam! Customers will witness heavy traffic while booking their tickets, cancellation of flights, no refunds from the retailers, and many more chaotic confusions will occur in a few months or so. And guess which retailer will face most of the problems?

What is MakeMyTrip?

MakeMy Trip (MMT) is one of the famous online booking websites in India. Founded in 2000, the company is headquartered in Haryana. One can book railways, flights, hotels and bus tickets through this website. It also has offices located in Dubai, Kuala Lumpur, Singapore, New York, Bangkok and Phuket. In 2016, it merged with GoIbibo, another famous online booking portal, through a stock transaction.

In recent years, MMT has started hearing many complaints from its customers. Some of the common problems are-

• Putting a call on hold and not replying.
• Fraud cases in the name of MMT.
• Unwanted transaction from the MMT wallet.
• No refund from MMT.
• Poor hotel booking services.
• Unnecessary deduction of amount while cancelling a ticket.
• Multiple deductions of amount from bank/wallet.
• Alteration in booking hotels.
• Not providing the accommodation the customer has booked.
• Fake call in the name of customer care to transact the amount from the bank/wallet.

How to solve MakeMyTrip complaints?

Here are the best five ways to resolve MakeMyTrip complaints easily-

1) Contact customer support

For Existing Bookings	Number
Flights/hotels/holidays	(0124) 4628747, (0124) 5045105, (0124) 2898000
Bus	(0124) 4628765, (0124) 504511
Trains	SMS to 139 – PNR <10 digit PNR number>

For New Bookings	Number
Domestic air and hotels	Login to the MMT app or website
International air tickets	(0124) 4781997
International air tickets	(0124) 4859669, (0124) 5045111
International and domestic holidays	(0124) 4859669, (0124) 5045111

Purpose	Email ID
Air booking (domestic)	service@makemytrip.com
Air booking (international)	internationalbookings@makemytrip.com
Hotels/holidays (domestic)	hotelservice@makemytrip.com, ops.care@makemytrip.com
Hotels/holidays (outbound)	obt.query@makemytrip.com

File A MakeMyTrip Complaint Now!

2) Target via social media

In today’s world, where social media has become the largest platform to make a trend or a change. Customers can always reach to take advantage of such a platform. Just post your queries tagging the official account of MMT at the particular platform that you are using, and wait for them to answer your doubts. Here is the list of official handles of MMT-

Twitter – @makemytrip
Instagram – @makemytrip
Facebook – @makemytrip
LinkedIn – https://www.linkedin.com/company/makemytrip.com/

3) Send a legal notice

Sometimes, sending a legal notice comes in handy. The other party may not want to file the case to the court or go for lengthy hearings. No one wants to waste their time in this busy generation. So the parties either negotiate, arbitrate or mediate with the help of the legal notice. Without any doubt, a legal notice saves time and serves the purpose.

Here is how one can send a legal notice to MMT-

Step 1 – Contact a verified lawyer and ask him to draft a legal notice on your behalf.

Step 2 – Mention the name of the company/person against whom the notice has to be sent.

Step 3 – Mention the causes/complaints/proofs that support your complaint. A proper notice should have all the facts, details, and a complete summary of the problem.

Step 4 – Ask the other party for negotiation.

Step 5 – Send the notice via registered post.

Step 6 – Keep the receipt of the letter with yourself for future references.

4) Contact Consumer Helpline

Step 1 – Visit the official Consumer Complaint Portal here https://consumerhelpline.gov.in/user/signup.php and fill up all the details as asked on the screen.

Step 2 – Attach the required documents and submit the fees. One can find the fee details here https://www.gama.gov.in/ConsumerGrivences.aspx. You can submit the fees online or via a challan offline to the nearest consumer forum in your district.

Step 3 – Track the status of your complaint by entering the docket number and your registered mobile number here https://consumerhelpline.gov.in/user/track-complaint.php

Step 4 – Call the National Consumer Helpline number 1800-11-4000 or 14404 between 9:30 a.m. to 5:30 p.m. on working days to submit your grievances.

5) File a case in Consumer Court

Consumer courts are special courts that are meant to solve disputes, grievances, and other problems of the consumers. One can reach their nearest consumer court to file a case against MMT. Visit the website here http://ncdrc.nic.in/districtlist.html to find the nearest court in your district.

Bonus – Voxya

Besides the above five solutions, one can always reach out to Voxya at any point in time. Voxya, an online consumer complaints forum follows the Consumer Protection Act 2019 and assists its customers accordingly. Make sure you have contacted the MMT executives first before filing a complaint through Voxya. One has to follow these steps to file a complaint against MMT-

Step 1 – Visit Voxya and click on “File a complaint“.

Step 2 – Choose the option MakeMy Trip and write your complaint.

Step 3 – Enter your details and submit.

Step 4 – Keep a record of all the details, bills, and receipts for future references.

Voxya will raise your voice and take legal action by sending notice and filing a case in the consumer forum. It has a large team of experienced and verified lawyers that will assist you in every possible way they can.

So, lean back and relax, and let the authorities do their job. Don’t create a fuss out of anywhere. Provide all the information to these authorities so that they can help you solve your case.

Resolve Your MakeMyTrip Here:
File MakeMyTrip Complaint Now!

Voxya an online consumer complaint forum resolved many consumer complaints against MakeMyTrip. The legal team send legal notice to the company and successfully got a reply from them in which the company agree to refund the amount. See the glimpse of the legal notice reply which voxya team received from the MakeMyTrip.

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Table of Contents

• What is Honeygain?
• How does it work?
• How much can I earn with Honeygain?
• Is the Honeygain App Safe?
• How do you make money with Honeygain?
• How am I paid?
• Pros and Cons
• Honeygain Complaints
• How to file a complaint against Honeygain?

What is Honeygain?

Honeygain is a software company that utilises your leftover internet connection for their network and pays you back according to the data they use. Their application works everywhere, whether it is Windows, macOS, Android, Linux etc. It is a method of earning passive income. You can unintentionally help another person. How? From your leftover data!

An internet connection can be connected to five devices at a time, but it is recommended to connect only one device to receive the best revenue. The company will use only 2GB of data per day, but it is not the upper limit. It all depends upon the speed of your internet connection. If it is super speedy, the limit can exceed 15GB a day.

How much the company will consume your data in a day depends on your internet package and server speed. The software consumes only 10% of your available network bandwidth, providing you with a seamless internet connection. Run the app in the background while you are busy with your work, and earn money by sharing your data.

How does it work?

• Visit the official website and download the app on your android device
• You can also download it on another Oss.
• Once downloaded and installed successfully, create your account.
• Fill in your email address, password, IP address, and your choice of payment method.
• On creating an account, you’ll receive a bonus of $5.
• Configure the app.
• Choose the right plan for you.
• The company will never use more than 10% of your available data plan.
• It will run in the background, so need to worry about it.
• You will be paid for each KB used.
• You can stop sharing your data whenever you want.
• You can also leave the computer on 24/7 and allow sharing the data with the company all the time.

How much can I earn with Honeygain?

• A current payment plan is 10Gb = $1 USD
• you get one credit for every 10 MB shared.
• You can earn up to 10 credits per hour
• $20 per month if you share 6GB per day from three devices for at least six hours a day
• $50 per month if you share 15GB per day from seven devices for 720 hours a month, meaning 24 hours every day.

Is the Honeygain App Safe?

• Ensures the safety of your data
• The company does not keep any record of your data on their servers.
• The only information that the company stores are your email address, IP address, traffic generated per month and how much you will be paid.
• You can stop data sharing whenever you want.
• You can change the plan as well.
• The company expects you to share at least 2GB per day.
• Sharing of the data will not become a hindrance to the daily task of the user.
• The company only uses 10% of your available network bandwidth.

How do you make money with Honeygain?

• by sharing your data
• by content delivery
• by taking the advantage of the Honeygain referrals
• to maximise your revenue, install the app on multiple devices

How am I paid?

• You receive credit for sharing your data
• Every ten credits in your account equal $0.01
• Earn $20 before you can check out your money
• The company pays you through PayPal
• It takes approximately 24 hours to process your payment and receive the amount in your PayPal account.

Pros and Cons

Pros:

• Easy to install
• Pay you for your unused data
• Contact them with ease, if you face any problem
• Safe to use

Cons:

• A limited data plan for each month
• The software will eat up your data
• Will drain your battery faster than usual
• Once you forget to turn back on the app, your credit will expire after six months of non-usage of the software

Honeygain Complaints

• Some people find the offer unprofitable for them.
• Battery drainage is a common issue.
• The company uses a third party for payment purposes which can be a bit of trouble.
• The company says they do not store any personal data of the users. But there is no guarantee for that.
• Many are confused whether to believe this software is a scam or a legit passive income maker

How to file a complaint against Honeygain?

Contact Honeygain authorities on their various platforms by following the details-

• Via email: you can contact Honeygain support by writing an email to them to support@Honeygain.com
• Via discord: you have the option to contact them directly on their discord channel: https://discord.gg/Qp8rFqqFqu
• Twitter handle: https://twitter.com/Honeygain_App

File a complaint at the Consumer forum

Step 1 – Visit the official Consumer Complaint Portal here https://consumerhelpline.gov.in/user/signup.php and fill up all the details as asked on the screen.

Step 2 – Attach the required documents and submit the fees. One can find the fee details here https://www.gama.gov.in/ConsumerGrivences.aspx. You can submit the fees online or via a challan offline to the nearest consumer forum in your district.

Step 3 – Track the status of your complaint by entering the docket number and your registered mobile number here https://consumerhelpline.gov.in/user/track-complaint.php.

Step 4 – Call the National Consumer Helpline number 1800-11-4000 or 14404 between 9:30 a.m. to 5:30 p.m. on working days to submit your grievances.

File a complaint with the help of Voxya

Step 1 – Visit the link File a complaint.

Step 2 – Choose Honeygain and write your complaint.

Step 3 – Enter your details and submit.

Step 4 – Keep a record of all the details for future references.

Table of Contents

• What is a PAN card?
• How to apply online?
• What is form 49A and 49AA?
• How to update PAN cards?
• What documents are required?
• How to download an e-PAN card?
• Frequently Asked Questions regarding PAN

What is a PAN card?

A Permanent Account Number is an electronic system that records all the details of taxpayers. It is a 10-digit alphanumeric serial number, laminated on a card, issued by the Income Tax Department of India. Each citizen of India can have one PAN card only. It started in 1972 under section 139A of the Income Tax Act, 1961.

How to apply online?

Step 1:- Visit the official PAN application website- https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html.

Step 2:- Choose the category for which you are applying for the PAN card.

Step 3:- Submit all the details with the correct captcha as shown on your screen.

Step 4:- Make successful payment via credit card/debit card/demand draft. There are different charges for different categories of PAN cards. They are listed here- https://www.tin-nsdl.com/services/pan/pan-introduction.html.

Step 5:- Take a copy of all your documents required and post them to this address:
NSDL e-Gov at Income Tax PAN Services Unit,
NSDL e-Governance Infrastructure Limited,
5th Floor, Mantri Sterling, Plot No. 341,
Survey No. 997/8, Model Colony,
Near Deep Bungalow Chowk, Pune – 411016

What is form 49A and 49AA?

Both 49A and 49AA forms have similar patterns and details, filled by those who want to apply for the PAN card. The difference between these two forms is that the form 49A is filled by the citizens of India for their completion of KYC, whereas 49AA is filled by the foreign residents or the citizens who reside outside India.

The form requires two latest photographs that need to be affixed on each top corner of the form, name, address, basic demographic details, source of income, Aadhaar details, proof of identity, proof of address and thumb impression or signature.

How to update PAN cards?

Step 1:- Visit the official PAN application webpage https://www.onlineservices.nsdl.com/paam/endUserRegisterContact.html.

Step 2:- Choose the application type- Changes or correction in existing PAN Data/Reprint of PAN card (No changes in existing PAN data).

Step 3:- Fill in all the updated details correctly in the form.

Step 4:- Make payment via credit card/debit card/demand draft.

Step 5:- Submit the form successfully and mail the documents to-
NSDL e-Gov at Income Tax PAN Services Unit,
NSDL e-Governance Infrastructure Limited,
5th Floor, Mantri Sterling, Plot No. 341,
Survey No. 997/8, Model Colony,
Near Deep Bungalow Chowk, Pune – 411 016

What documents are required?

For citizens of India:

For proof of identity:

• Voter ID
• Passport
• Aadhaar
• Ration card that has a photo of the applicant
• Driving license
• Photo ID card issued by any Central Government office or undertaking
• Arm’s license
• A certificate issued by the bank is duly attested and contains the photo and bank account number of the applicant.
• Central Government Health Scheme card
• Pensioner card copy with applicant’s photograph

For proof of address:

• Electricity bill
• Landline bill
• Broadband connection bill
• Voter ID
• Aadhaar
• Passport
• Frontpage of bank account passbook that contains the address
• Passbook of the post office that has the applicant’s address
• Driving license
• Property registry documents
• Domicile certificate allotted by the Government
• Latest order of the property tax assessment

For non-citizens of India:

For identity proof:

• Passport
• OCI (Overseas Citizenship of India) card allotted by the Government of India
• PIO (Person of India origin) card issued by the Government of India
• Other Citizenship ID number, Taxpayer ID or National ID number attested by any Indian embassy.

For proof of address:

• Passport
• PIO/OCI card
• External bank account statement that shows the address
• Other Citizenship ID number, Taxpayer ID or National ID number attested by any Indian embassy.
• Registration certificate allotted by the Foreigner Registration office that must show the Indian address.

How to download an e-PAN card?

Visit the site https://www.incometax.gov.in/iec/foportal/ and find Verify Your Pan option after you scroll down. Submit the details, and your e-PAN is ready for download.

Frequently Asked Questions regarding PAN

How many days does it take to get the physical PAN card?

It can take up to a month or a maximum of one and a half to get the physical PAN card.

Why do we need a PAN card?

A PAN card is necessary to track the flow of money from one’s account. It is mandatory when one has to pay income tax or receive tax refunds. It will also serve as proof of identity.

Who can get this PAN card?

Every Indian citizen can get a PAN card. There is no age limit to get a PAN card. Minors and infants can also apply for the PAN card that will serve as identity proof for them.

Can one file an income tax return without quoting PAN?

No! Everyone must quote the PAN while filing an income tax return. It has to be quoted in all the payments that are made in the name of tax.

Can I apply offline for the PAN card?

Yes! One can apply offline for the PAN card. One has to download the offline PAN form https://www.tin-nsdl.com/downloads/pan/download/Request-for-New-PAN-Card-or-and-Changes-or-Correction-in-PAN-Data-Form.pdf. Fill the details correctly and attach documents of proofs. One has to pay the fees via demand draft and attach the receipt along with all the documents. Send these documents via post to the NSDL office, Pune.

How to link Aadhaar to a PAN card?

One has to visit the official Income Tax website here https://www.incometax.gov.in/iec/foportal/, scroll down to find the option Link Aadhaar. Click on the option and submit your PAN and Aadhaar details correctly. If the details are not matching, Aadhaar and PAN will not get linked. That’s why to link them successfully, details in both the cards must match.

One can also use the SMS facility to link PAN and Aadhaar. One has to type UIDPAN<12 digit Aadhaar><10 digit PAN> and send it to 567678 or 56161. If the details match, it will successfully get linked. Else, check your status here https://www.pan.utiitsl.com/panaadhaarlink/forms/pan.html/panaadhaar.

What is the validity of my PAN card?

The validity of the PAN is a lifetime. It will not be affected if you make any changes to the PAN card. However, if you have requested any update/change in the PAN card, ask the Income Tax Department to issue a new PAN card as the older one is not valid after the changes.

What are the helpline numbers from where I can get my PAN details?

One can submit any type of grievance related to PAN here https://eportal.incometax.gov.in/iec/foservices/#/fo-greivance/submit.
One can call the toll-free number 1800 1020 990 / 1800 224 430 or mail them at info@nsdl.co.in if one has any queries regarding their PAN card.

Find more FAQs regarding PAN here: https://www.incometaxindia.gov.in/Pages/faqs.aspx?k=FAQs%20on%20Permanent%20Account%20Number&c=5.

If you are a consumer and not satisfied with the services or products given by the company or the seller then you can file a complaint at Voxya, an online consumer complaint forum that helps consumers to get a replacement, refund, and compensation from the company or the seller.

Voxya, the voice of consumers, Trusted by 1 lacs+ consumers across India.