Table of Contents
- What is National Consumer Helpline (NCH)?
- What is Voxya?
- Which type of issues do they resolve?
- Where can we contact them?
- How do they solve the issue?
- How much time do they take to solve the issue?
- How can I track the status of my complaint?
- What if my problem is not solved by either of them?
Did the shopkeeper cheat you by giving you the wrong product? Was the quality not up-to-mark? Were the delivered products defective? Now you are worried about how to deal with these problems, right? Don’t worry as there are many facilities in India that will help you come out of this marshland of frauds. Out of them, one is a Government organisation named the National Consumer Helpline, another is a unique platform that helps to resolve the complaints of the customers in no time named Voxya.
What is National Consumer Helpline (NCH)?
The Union Ministry of Consumer Affairs, Food and Public Distribution started an initiative, known as the National Consumer Helpline, to provide guidance, information and advice to the consumers regarding their grievances and concerns.
What is Voxya?
Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya leverages social media, business networks and legal frameworks to resolve consumer complaints in India. It also provides a solution to prepare consumer complaints in the consumer court or consumer forum.
Which type of issues do they resolve?
- Problems related to billing details.
- Banking problems
- Automobiles
- Education
- Medical
- Electrical appliances
- Online payments
- Shopping scams
- Credit card issues
- Bribery issues
- Transport and road problems
- Adulterated eatables
- Online courses/job search websites issues
- Gas/petrol/battery
- Misleading advertisements
Where can we contact them?
National Consumer Helpline –
One can call at 1800-11-4000 or 14404 to contact NCH authorities and file their complaints.
You can also send an SMS on 8130009809.
Visit their official website to file a complaint https://consumerhelpline.gov.in/user/signup.php.
You can also use Umang/Consumer app to report your issues.
Voxya-
One can file a complaint here https://voxya.com/file-consumer-complaint.
To contact Voxya, submit your details here https://voxya.com/contact-us and someone from their team will contact you.
How do they solve the issue?
National Consumer Helpline (NCH) –
NCH has partnered with many proactive companies that tend to resolve consumer complaints within no time. The data of the consumer remains completely confidential in such cases. The problem-solving methodology is an internal process. They do not charge a single penny while handling such cases.
Voxya-
Step 1 – Start social media campaign
Voxya will start a successful social media campaign as soon as you submit your details. Do you need to pay for this? No!
Step 2 – Send complaint by email
Voxya will send an email to the company against whom you are filing the complaint. Is this process also free? Yes, it is!
Step 3 – Send notice via registered post
Voxya charges a fee of Rs 899 for this process. A professional lawyer will prepare and send a legal notice to the company against whom you have filed the complaint.
Step 4 – Approach the Consumer Forum
They charge a fixed fee of Rs 1999 for preparing Case papers so that you can file a consumer forum case. The lawyer will prepare your case which you can file in the consumer forum. You do not have to pay a separate fee of Rs 1299 as stated in step 3 if you choose this option to solve your problem.
How much time do they take to solve the issue?
There is no particular timeline for solving a case. It can take 2-20 days to solve a case, depending upon the response they get from the company against whom you have filed the complaint. If the case goes to the consumer court, then there is no time limit but usually it takes 6 months to 18 months in getting decision.
How can I track the status of my complaint?
National Consumer Helpline – A customer can track the status of their complaint here: https://consumerhelpline.gov.in/user/track-complaint.php by entering the docket number and registered mobile number.
Voxya- Consumers can check the status of their complaints using the following URL: Check Case Status.
Consumers can also login to their accounts and check the status of their consumer complaints.
What if my problem is not solved by either of them?
Firstly, both the authorities will try their best to solve the issues. National Consumer Helpline will take the matter directly with the company’s customer support, however Voxya goes one step further and tries to get resolution by reaching to the higher management through social, business and legal framework. If company is not willing to resolve the mater, Voxya helps in taking legal action and approaching Consumer forum. Hence, chances of getting resolution are better for consumers if they decide to take legal action by approaching consumer courts under the Consumer Protection Act.
Voxya is an online consumer complaints forum trusted by 1 Lacs+ consumers in providing legal solutions to frustrated consumers and helps in resolving consumer complaints.