Big Basket
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Complaints
Big Basket - Package not delivered Open
App shows item is delivered but I didn't received it ...
Nov 10, 2024 by ATHARV NARAYAN
Big Basket - Rotten old and expired items delivered Closed
Today Bigbasket delivered very bad and low quality items, including rotten vegetables, badly packaged food and old items. it is coming from really bad and unhygienic warehouses. The vegetables are a week or two old....
May 01, 2024 by Vrunda Bhatt
Big Basket - Delayed in orders everytime Closed
Everytime i ordered it get delayed and if i call they dont pick my call also they are just ignoring worst service. They are just increasing the estimated time and they dont revert back...
Apr 26, 2024 by Shivam
Big Basket - Paid twice Closed
Due to some technical issue I paid twice to big basket but now their customer support team is reluctant to even talk and give my money back it already been more than a week...
Mar 18, 2024 by Tatan
Big Basket - Account deactivated Closed
My order was cancelled I don't know what was the it's said tried reaching so they will deliver on the next slot but there was no call from delivery partner and on the delivery slot it's said I have cancelled the order but I didn't cancel it . ...
Jan 23, 2024 by Adil
Big Basket - My order not delivered and cancel without my permission Open
I'm reaching out because my chicken order was cancelled without my permission.I had ready masala for cooked chicken and I'm waiting for last half hour but this is my worst experience in big basket fresho Meats and I never want to use this App ...
Dec 10, 2023 by KULDEEP SINGH
Big Basket - ACCOUNT ACTIVE REFUND MONEY Closed
My Account was suddenly closed on the *rd Dec ****. I have *** rupees lying in my wallet. Once my account is opened, I can use the money in my Wallet. I will oblige if this difficulty is resolved...
Dec 10, 2023 by SUDIPTO ROY CHOWDHARY
Big Basket - Account deactivated and wallet balance debited Closed
Big basket office deactivated my account without any valid reason, Just because of rising genuine complain against any product,and it's not valid. Everytime I ordered fruits and vegetables ,they always send either overriped or rotten. They neve...
Dec 02, 2023 by Siya Suraj
Big Basket - Duplicate and fake product delivered Open
Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate on **/**/****, but Big Basket delivered duplicate and fake items with the order ID: **********. When i recieved the parcel it is without cartridge packing, I asked...
Nov 13, 2023 by Anil
Big Basket - Deficiency of Services Negligence irresponsibility and false promises Open
Big Basket disappointed me extremely with its negligent and irresponsible grocery delivery service. So far this year I faced many issues like late deliveries (BB Now deliveries) and inefficient Level-* customer support (both call and chat suppo...
Oct 13, 2023 by Pathuri Anurag Reddy
Big Basket - Reinstate of my big basket account Open
My account was deactivated after complaining of products that I received was nearing expiry. I asked them for exchange of the products and initiated them for same but they denied saying they cannot arrange a pick up and asked me to dispose the...
Jun 11, 2023 by Alka Agarwal
Big Basket - Blocked account for no reason Closed
Big basket blocked my account saying that i have misused policy. Whenever any fruit or veggies come in bad quality we share image as proof and then only they give refund then how is this misuse of policy. They have caused me mental trauma...
Jun 05, 2023 by Manju Serai
Big Basket - Received already opened food product Open
I received an already opened and eaten can of pringles that I ordered from Big basket. Raise an issue on big basket but no action was taken. ...
Jan 21, 2023 by Shrushti Jagtap
Big Basket - Charged more then they MRP Open
I have online delivery order from big basket to my gurgaon residence. The order contains Duracell battery (pack of *), for which big basket charged ** rs (as their listed price on the app). However, when I received the order I found out that MR...
Jan 17, 2023 by sajan teria
Big Basket - My account got deactivated by big basket without any genuine reason Closed
I ordered cadburry chocolates from Big basket but only * quantities were allowed per order. So i placed one order for * quantities and one order for * quantities. It was about to deliver on **-**-** but today , one customer care executive calle...
Jan 11, 2023 by Ansh Kundra
Big Basket - Fraud transaction done on my big basket account Closed
Dear Sir, *rd January, **** fraud transactions has been made of *- Rs. **,***.**/- paytm *- Rs. **,***/- simpl, through my big basket app. Soon after ** min when i read the message from both the payment app, i called big basket and re...
Jan 07, 2023 by Puneet sharma
Big Basket - Return product picked up by delivery executive but amount not credited to my wallet Open
NAME : EATI RAJSEKHAR MOBILE : ********** Dear sir/mam, im writing this email due to delay of my refund amount of *** DAWATBASMATI RICE *KGS product . order no MVZO-*********-******. TODAY morning at **.am November **th delivery ex...
Nov 14, 2022 by eati rajsekhar
Big Basket - Item not delivered Closed
Not received the goods ( grapes billed item *) despite being billed. Bill dated **.**.**...
Mar 27, 2022 by ASHA G NAIR
Big Basket - Account deactivated Open
I placed the orders in big basket with the help of my friends and family members around **orders placed... All are prepaid I added amount to bb wallet, from bb wallet I placed the orders...Now accounts got deactivated without any notice amount ...
Jan 19, 2022 by Anil Vemula
Big Basket - Big Basket account deactivated Closed
My Big Basket account has been deactivated stating "We would like to inform you that as per our records, we notice that you were misusing the Bigbasket policy quality guarantees hence your account was deactivated". I have never denied a return ...
Jul 30, 2021 by Bhagwant S Purbha
Big Basket - Big Basket Transaction Failed but Money Deducted Closed
I made a payment of Rs. **** to Big Basket on *st June ****. Post that I got a message saying that the transaction was successful with transaction ID *********, however BB page said that the transaction was timed out due to which they haven't r...
Jun 03, 2021 by Prateek Udaipure
Big Basket - Bigbasket account deactivated Open
Bigbasket has unilaterally deactivated my account. I have my money in their wallet and also my bb star membership. Please help restore my account. ...
Dec 30, 2020 by Animesh Chauhan
Big Basket - Amount Not Refunded Closed
The payment was made online but the delivery executive told the money was not paid and I had to pay it again. Money was deducted two times where the status itself shows paid and the customer service people themselves don't know whether it is pa...
Sep 23, 2020 by Aravindkumar
Big Basket - Unprofessional big basket regarding delivery Closed
Big basket has crossed the limits of unprofessanlism in customer service and delivery. I placed my orders and expected a delivery in the early morning hours, firstly the order mapping was incorrectly done by them, then they kept on changing the...
Aug 31, 2020 by Nissy Sagar
Big Basket - Worst customer service Open
Worst customer support. People doesn't care abt there customers. Placed order for same product twice didn't get it delivered, even now it shows available in their application. Huge waste of time....
Jul 08, 2020 by Abhishek GB
Big Basket - Refund not processed even after the time limit Closed
I ordered some products from Big Basket and due to some reason I cancelled it...so instead of sending it to my bank account they credited into my wallet. I called them and told them to send it to my bank account.They did it . They said that it ...
Jun 22, 2020 by Aman kumar jha
Big Basket - Expired product delivered Open
I got a squid pickle delivered by this company along with my groceries on * feb ****. Unfortunately, we were consuming the pickle without checking expiration date. As we didn't expect this company to deliver expired stuff so we kept having vomi...
May 02, 2020 by Annama angel CP
Big Basket - Deducted wallet money Open
Hii I am nikki sharma . Kuchh dino pahle mere bb wallet se **** rupees deduct hue the mujhe laga * to * days me return ho jayenge jaisa ki mujhe message bhi aaya tha prr esa nhi hua mene customer care se baat bhi ki unhone bhi yhi bola prr ...
Apr 18, 2020 by Nikki Sharma
Big Basket - Refund not credited Open
Hi, I had ordered ** items on **th March **** and it was scheduled to be delivered on **st March ****. Out of the ** items, they cancelled * items and didn't even bothered to refund my money back to my account. When I asked them when will I ge...
Apr 14, 2020 by Parshva Shah
Big Basket - Packages not delivered Closed
* different Orders that were placed well in advance, were cancelled just in time for the delivery. We depended on this delivery and did not look for any other sources to purchase the necessities ourselves. None of the items were delivered, all ...
Mar 30, 2020 by Paramvir
Big Basket - Package was delivered and also money credited to bb wallet Open
Hi, I ordered groceries in bigbasket due to coronovirus lock down. My order number is MCOO-*********-******. My delivery date was **- March**** between *pm to *pm. My family and I waited till **pm yesterday for the delivery. But no resp...
Mar 27, 2020 by Kannan Duraiswamy
Big Basket - Refund amount is not getting Closed
Respected sir, I have bought three items(cooking pot of ***rs and pressure cooker of *litre of *** and one frying pan of ***rs..after getting delivered, within five minutes,I have raised complaint to big basket customer care....
Feb 15, 2020 by Ravi s
Big Basket - Double payment for the same item Open
I had ordered some items on *st Aug'** for which the payment mode was card on delivery. While making the payment the delivery boy swiped my card twice because *st swipe it was showing some error. Once he left I got two notifications from my ba...
Aug 10, 2019 by Anju B
Big Basket - Items not delivered and you deactivated my profile Open
First of all you had not delivered the two products from my first ever order BLKFVO-********-****** : BB Royal Dates And Set Wet Deo. Second, i didn't raise any false complaint that you are saying continuosly and only raise the complaint abo...
Jul 16, 2019 by Akram Khan
Big Basket - Refund not made Open
DX-BHFVO-********-****** is a prepaid order on the big basket. Products delivered were tampered and I had returned them back. I have been chasing a big basket for the last four days for a refund. Pathetic service mails to CEO elicit no response...
May 30, 2019 by Nagarajan Srinivasan
Big Basket - Package not received Open
My delivery from BigBasket was re-scheduled twice and yet the company was unable to deliver my order. I called the company * times with over * hours of total call time and * hour of hold time. I am frustrated with the experience. They have not ...
May 22, 2019 by Suraj chakraborty
Big Basket - Charges taken more than MRP Open
I have ordered with a big basket with order id MAMZO-********-****** on *th May ****. MRP of one of the product is mentioned ***. It's in the super sale and they were selling it in ***. So it's discounted for Rs. **. But MRP was wrongly mentio...
May 08, 2019 by Samir toprani
Big Basket - Not delivered my order and didn’t refund the money Open
I have booked a few items to be delivered and paid through my wallet credits. I paid around *** and also purchased a membership plan of ***. But they just mailed me that they have deactivated my account as I have * different accounts of the big...
May 06, 2019 by Victor Selva
Big Basket - Wrong order received Open
Ordered red bananas but received green bananas painted in hazardous chemical painted in red. Kids and women are eating artificial coloured fruits. Please never order from the apps who cannot control quality. Pathetic big basket playing with the...
May 05, 2019 by Keshava kumar gugamsetty
Big Basket - Expired product delivered from Bigbasket Open
I have received the expired product from Big basket. I would like to take a strict action on this immediately ...
Dec 30, 2018 by Nickey Shetty
Big Basket - Account locked and wallet money taken Closed
My account has been locked saying that I have multiple accounts, as my sister lives in the same building she uses her account and I use mine but the company has locked mine which also had my money in the wallet which i added from debit card, th...
Dec 29, 2018 by Rohan
Big Basket - Package not delivered Open
The order date was wrongly reflected on order confirmation. I did not raise an issue. But on the delivery slot confirmed also delivery did not happen. When I tried calling customer care, the number isn't functioning and when I used the chat sup...
Dec 06, 2018 by Preethi Gopalakrishnan
Big Basket - Account blocked by big basket saying misuse of policy Open
I am a customer of bigbasket, whenever any goods mostly fruits and vegetables come in bad condition I post the picture of that and complaint to customer support ,they refund me that , I also purchased their membership which cost *** rs * days b...
Aug 11, 2018 by Radhe shyam sharma
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