Agoda app
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Complaints
Agoda app - Agoda payment deducted but not refunded Closed
I am approaching for my refund of rs ****.**/- Done by UPI-AGODA-PAYTM-********@PAYTM-PYTM*******-************-OID**********@AGOD Details for the payment are visible in the statement attached. This payment was deducted but never gave c...
Feb 14, 2024 by Shubhangi Singh
Agoda app - Refund not provided Open
I booked a ticket from Mumbai to Delhi through agoda ...my amount was deducted twice ..both times ticket was not confirmed..and it was informed by Agoda tha amount will be credited back but yet nothing is back ...when Im asking help from there ...
Jan 02, 2024 by Nidhi
Agoda app - Fake hotel booking Open
Recently I booked a hotel in Digha, through Agoda app and paid full price. However, while contacting the hotel I found no one is attending the calls and the property doesn't exist. I have already raised this issue to the Agoda authority, howeve...
Dec 13, 2023 by Chinmoy Bose
Hi i have recently booked a flight from agoda which was bymistake and immdiately i have cancelled it. I have asked for refund and they said they will refund amount **** INR and now it's been a while and they are telling that they won't refund ...
Oct 04, 2023 by raaga
Agoda app - Hotel Booking Regal Closed
I Have a Booking on Agoda with fully prepared Rs.****/- but hotel Regal Hyderabad Deny to Check in, the person at hotel tell me that they have not any confirm Booking. I want my money refund....
Aug 05, 2023 by SHAILENDRA CHAURASIA
Agoda app - Booking not done but payment debited from account Open
Did a booking for June ** and ** **** in Hotel Hilltop Palace, Jodhpur via app but no booking confirmation received and amount of inr **** debited from my account. Txn ref. ***************....
Jun 08, 2023 by Vivek Singh
Agoda app - Cancelled The Trip without My Permission Closed
Sub : Complaint against AGODA, they cancelled my round trip without my permission Agoda Booking ID - ********* Airline - AkasaAir Itinerary - Del to Goa and Goa to Del I never requested to cancel my ROUND TRIP to Agoda however same has ...
May 31, 2023 by Aastha Kapoor
Agoda app - Hotel Booking refund Open
Mera booking ID ********* hai..app se booking confirmed aur money bhi account se cut gya...but flagship ****** hotel hunter and cafe srinagar owner ko updated nahin mila aur himse paise cash bhi le liya...unka kahna hai ki agoda humko updat...
May 04, 2023 by Bhagwan hessa
Agoda app - Refund not initiated Closed
I booked a hotel in Delhi by agoda on ** Mar for one night at time of booking it show full amount refund policy after booking hotel by paying full payment online it shows hotel booked for ** Mar so I think it's my mistake and called agoda custo...
Mar 20, 2023 by Sumit Saurabh Negi
Agoda app - Room not allotted Open
I booked the room in shirdi India for stay due to business trip and they did not allot me the room stating that nothing is available and further not responding at mails properly and not refunding the money ...
Mar 19, 2023 by Rajeev Kapoor
Agoda app - Booking confirmed but not allowed inside the hotel Closed
My Booking was confirmed but hotel staff did not allow me inside the room. I showed the invoice than to I was not allowed. And they did not confirm my booking saying email was not received from Agoda. ...
Feb 28, 2023 by Nizaaf Dabir
Agoda app - Money deducted but hotel booking not confirmed Open
I was making a payment on Agoda app for a hotel room. After i entered the otp, the money was deducted but the app showed an error so no booking was confirmed. I tried to book the same room again immediately and the money was deducted again but ...
Feb 24, 2023 by Princebeer Singh Khosa
Agoda app - Unauthorized payment deduction Closed
I had pre booked property for *days through agoda. They offered me no payment till **th December ****. There was process of filling your card details to save for billing time.I filled all details, they didn't asked otp from bank and even from a...
Jan 01, 2023 by Vinayak shivaji kale
Agoda app - Against fraud booking and debting money from credit without giving intimation Closed
Agoda Booked And Payable By : Agoda Company Pte, Ltd. ** Cecil Street, Prudential Tower #**-**, Singapore ****** Booking Confirmation Please present either an electronic or Booking ID : ********* Booking Reference No : Client : hars...
Jan 01, 2023 by Harsha
Agoda app - Booking not confirmed and payment have already done Closed
We have booked a hotel but on the arrival there is no booking on our name, neither they have any intimation about our arrival Agoda team doesn’t informed about the booking ...
Jan 01, 2023 by Rohit verma
Agoda app - Package not delivered Open
I booked one room at Druva cottage Alibagh, India. From Agoda App. Booked from the **/**/**** till **/**/****. I had paid **** total amount before Arrival. But at the time of arrival hotel Staff didi not provided me the room. They said Agoda ha...
Dec 30, 2022 by Bhavesh Mahamunkar
Money deducted from my account during flight booking from IXC to CCU, but flight booking is not confirmed. Total *****.** ruppies deducted from my card. Booking ID: ********* . Need refund on urgent basis....
Dec 27, 2022 by pinku saha
Agoda app - Booked Villas are not allotted Open
I had a bad experience with Agoda for the booking that I've made with Booking ID ********* on **th/December ****. I made a booking via Agoda app to Fragrant Nature Backwater Resort & Ayurveda Spa Paravoor for * premium lake view villas worth...
Dec 22, 2022 by Sharan raj
Agoda app - Fraud Fake booking done and dont refund money Open
I done booking on agoda app for hotel. I reach hotel. Hotel sida they have no partner with agoda app. They scam me. I pay online amout for booking in agoda app. They dont have solve my problem. They looted me as name of vip deal...
Dec 17, 2022 by Gajanan takbide
Agoda app - Refund not received Closed
*. I booked a hotel through Agoda, which has free cancellation before **nd November **:**pm (istanbul time) *. I tried to cancel through Agoda, before **nd November, **:**pm (istanbul time), and cancellation option wasn't there but it displa...
Nov 29, 2022 by Anila baby
Agoda app - I have paid but room is not booked in the hotel Open
I have paid online to book a room in manglore city hotel name grand plaza i called and asked them did they received any bookbof my name but they said no **to * i had booked the room by name of shrinivas vadagonkar ...
Nov 28, 2022 by Shrinivas vadagonkar
Agoda app - Money debited but no hotel room booked Open
I had booked for a hotel room using agoda app and did the payment for the booking.The booking went through and the money was debited from my bank but no confirmation of booking was received I went to the hotel they told be they couldn’t find ...
Nov 24, 2022 by Sajeevkumar EP
Agoda app - Money debited from my account but booking wasn t confirmed Open
Hi Team, I wanted to make a booking from the Agoda application. At the time of the checkout I was asked to pay Rs **** for the night. I entered the details and hence when submitted a *** web error occurred and the money got debited. But when I...
Nov 13, 2022 by Mehul Rana
Agoda app - Fraud hotel hotel ganga palace agoda Open
I have booked a hotel from agoda app and made the payment of INR **** and while booking the hotel it showed ac, tv , wifi and everything which a normal * star hotel gives, But when I reached hotel it got a room after checkin it was really dirty...
Nov 09, 2022 by Suresh Haresh Dora
Agoda app - Money deducted from my account Room s not confirmed Closed
I have booked rooms in pondicherry through agoda, i have paid the amoumt nd it was deducted from my account.But the rooms where not confirmed due to non payment from their side.so money was deducted from my account nd till now i didn't get the ...
Nov 07, 2022 by Rajini Venepally
Agoda app - Hotel reservations system issue Open
There is a system issue with the Agoda Booking. While I booked for a capsule hotel in Singapore selecting lower bed capsule a month ago. But when I arrived at hotel the booking at hotel shows as upper bed booking. This was serious issue with th...
Oct 31, 2022 by Rehan Pasha
Agoda app - Hotel is not there it is break down Open
Hey i am Rajat Dharam this is my booking id- ********* arambol cottage. But there is no property exist. But my booking is confirmed and not any contact number is available so please check and send me my refund from Agoda side . As soon as poss...
Oct 25, 2022 by Rajat Dharam
Agoda app - Need a refund for my booking Open
I have booked a room via agoda App in Bangalore location for my stay between **-** Oct but however I had done the payment via agoda App, but it was cancelled automatically a day before my arrival, but still I didn't got my refund, so I request ...
Oct 19, 2022 by Balaji
Agoda app - Hotel License terminated still online booking amount taken Open
Darwesh Residency hotel Kerela was booked from Agoda app amount was paid and confirmation was given. After reaching hotel we came to know the hotel license was terminated and rooms were not given nor the booking amount. Instead we had to paid e...
Oct 16, 2022 by Siddharth Anvekar
Agoda app - Wrong booking refund issue Closed
Dear Support, I have done wrong location booking from Agoda App. Booking ID- ********* I want to do booking for Ananta Udaipur location but mistakenly done for Ananta resort and spa Pushkar. We want to cancel it and go for a refund or else...
Oct 09, 2022 by Rajesh Pawar
Agoda app - FLIGHT CANCELLATIN REFUND Open
BOOKED FLIGHT WITH PNR : I*L*FI FROM AGODA APP FOR **.*.****. AGODA BOOKING ID : ********* SPICE JET CANCELLED FLIGHT & I DID NOT ACCEPT THE ALTERNATES THEY GAVE. OPTED FOR REFUND & AIRLINE SAYS THEY REFUNDED THE MONEY TO AGODA ON **.*.****....
Sep 29, 2022 by UMANG CHAVDA
Agoda app - Hotel booking canceled without customer consent Closed
I had booked a room in Luxury hotel at Bhopal through Agoda app on **th Aug for the period of ** -**th Aug ,** the confirmation of received through app /mail . But to my surprise when I reached hotel today in the morning I was informed that...
Aug 22, 2022 by Rahul Kumar Singh
Agoda app - Hotel issues Closed
Booking ID ******** Dear Team, This mail is regarding my booking which was not provided by agoda and we were not accommodated by the hotel, when we call customer support, *st agent did not provide complete details abt Agoda cash, I was in ...
Aug 14, 2022 by Khadhir
Agoda app - Refund Open
Hey agoda, my booking Id: *********. Booked on **th Aug **** paid all in advance. I arrived at hotel diamond near City centre bus station at **:** AM on ** August and found that the room was not according to the picture shown on the website a...
Aug 13, 2022 by Amit Kaushik
Agoda app - BOOKED PROPERTY DOESNT EXIST Open
I had booked an appartment for * days from **-** July ****. As soon as I booked, I called the property owner to confirm my arrival time. I was shocked to learn that he has shut down this property * years ago and removed it from all sites. Agoda...
Jul 20, 2022 by John Sunder
Agoda app - Hidden charges grievance surcharge Closed
Agoda had charged ₹**** extra on hotel room booking they have titled as surcharge! I want to get that amount as refund....
Jul 15, 2022 by Ranjith
Agoda app - Hotel denied booking Open
i booked the hotel skyline oak lucknow airport area and i ha e made the payment also now when i reached the property i was denied checking due to non availability of rooms now i dont have any other contact info to customer care of agoda , i am ...
Jul 03, 2022 by viral shah
I booked property via agoda however while i reached at property they said there is no any room availability. Kindly check with your booking partner, Miss you payment has been done already....
Jun 07, 2022 by Nikunj Meswaniya
Agoda app - Extra charges provide Closed
I choose * adult * child. But we reach the hotel they say only one adult you give extra charges...
Jun 06, 2022 by MAULIK
Agoda app - Payment paid but rooms not booked Open
I have booked a oyo room for * days and i recevied the confirmation mail from agoda. But in the oyo location they said we didnt received any confirmation from agoda. I tried more than ** times to reach agoda... But response and i lost **** from...
May 29, 2022 by Dhevasenapathi
Agoda app - Hotel denied to allot the Room need refund Open
I booked rooms from Agoda app and paid Rs***** in advance for room booking but hotel denied to provide the room & said that we don't have any tieup. Booking Id ********* & *********...
May 21, 2022 by afzal kamal
My booking is by mistake cancelled, my confirmation Booking ID is ********* and agoda is not help me in this booking , I have already paid amount in this booking and please help in this . ...
May 09, 2022 by Uma Saxena
Agoda app - Hotel people not accepting the booking id reference which has been done from Agoda Closed
I have booked a hotel room via Agoda app and even I have paid the full amount for the room booking in advance but once I reach the hotel they say we are not tied up with Agoda which means your booking is not valid. So, I am looking for an ref...
May 07, 2022 by Jeevan david Raju
Agoda app - Booking not made Open
Payment taken but no booking made...
Apr 16, 2022 by Ananta Ranjan Giri
Agoda app - Money got deducted from account but no booking was done Closed
Yesterday i was looking to book a hotel in paschim vihar. After completing payment neither i got any booking confirmation and nor i got my refund. ...
Mar 31, 2022 by Aashish Dabas
Agoda app - Hotel booking canceld adter deduction n at time of checkin Closed
I made booking via agoda app over month ago and it was confornmmmed by hotel too for **th till **th mar amritser At tume of checkinhotel said booking is cancelled whivh i was not aware if n also my money was deducted This is unacceptable if a...
Mar 24, 2022 by Rrakhi sabrwal
Agoda app - Booking Discrepancy Need refund Open
My booking id *********. I had paid online for the above mentioned booling id - hotel ** stay inn for * nights for * adults ****.** - but this booking showed up to the hotel owner for * nights for ₹.*****.** with pending amount as ₹*****.*...
Mar 14, 2022 by Dayanand Sujay Juwatkar
Agoda app - Hotel booking I d Closed
Agoda cancelled the hotel booking in Darjeeling ,India on its own but.My account has been debited .I want refund of the money.Received an email from agoda that I had not paid any money.Please look into the matter ...
Feb 24, 2022 by MRITTIKA ROY
Agoda app - Issue regarding Cancellation of Hotel Closed
As per the T&C, I tried to cancel my booking on agoda app prior to the date of check in and there was no response for the free cancellation and I would like to request for the refund as I have not checked in the hotel. I have attached a screens...
Feb 24, 2022 by Hardik Gawde
Agoda app - MNR Hotel denied having our booking via Agoda and forced us to repay full amount Closed
Booked Vamoose MNR resort in pipariya for **th checkin and ** checkout, booking id *********, Hotel denied having our booking after stay and collected same amount again,abused, shouted and misbehaved....
Feb 15, 2022 by Pawan Bhagat
Agoda app - Amount deducted but booking not confirmed Open
I have booked a hotel through Agoda app for which the amount of *,*** has been debited from my account but the company said that they have not received the amount whereas it was debited ...
Feb 08, 2022 by Kajal yadav
Agoda app - Amount detected Closed
Greetings...!!! I booked hotel * times every time it cancelled, I booked in front of the hotel Person but still got cancelled Later ask them for help but they said to book again wait for some time, later I received hotel cancelled so I lef...
Jan 20, 2022 by Mohammed Hasham
Agoda app - Hotel property booked through Agoda denied recieving booking Closed
I have booked FabHotel Prime Avenue in indore through Agoda app and I have received booking confirmation.Booking ID *********. But when I went to hotel , hotel staff said they didn't received any booking with this app/ID. I have contacted the A...
Jan 17, 2022 by Roopal bhavsar
Agoda app - Booked Villa and paid but it was fraud and no such villa was there on the location Open
I booked a villa for * days on New years eve from **st dec to *nd jan and approx ***** rupees were debited but when we reached at the location there was no such villa and it came out as a fraud...
Jan 08, 2022 by Tanya sardana
in Shillong denied check in to us as his property had no vacant rooms but Agoda app showed vacancy in the hotel and we also made payment of Rs *****.* via mastercard for two nights of stay. Had to spend a night on street. Please give our money ...
Dec 28, 2021 by Nilakshi Chakraborty
Agoda app - Hotel refused to provide room after booking confirmation Open
I have booked an hotel through Agoda by **.**.****@Holiday Heaven on **.**.**** When we reached the hotel for stay hotel Management refused to provide the room. Also they have provided letter regarding their reason to refuse the room. Becau...
Dec 27, 2021 by Bichu Devan
Agoda app - Double payment Closed
I have already paid in Agoda for a hotel booking of OYO **** but still the property charged me the payment,stating the payment is not done....
Dec 25, 2021 by Cholleti Jyothsna Rani
Agoda app - Hotel Basant residency check in issues Open
Hotel Basant residency Bengaluru . Waits for check in for more than * hour, no power at the facilities and staff did not respond me for the check in and hence walked out ...
Dec 25, 2021 by Suresh kumar s
Agoda app - Property owner deny giving us room and make us seated for 2 hours Closed
Property owner deny giving us room by giving false reason that one lady hospitalized and he can't tell her check out despite we have all right booking already . Worst experience of holiday with agoda , need a deep mental torture on holidays and...
Dec 25, 2021 by Brijesh trivedi
Agoda app - No extra beddingprovide refund Closed
The hotel took booking for *adults with confirmation of extra bedding but no bedding provided. The rooms are extremely small and cannot accommodate * people. No bedding space and they put a sheet in front of bathroom for *rd person to sleep...
Dec 21, 2021 by Sanjed Paid
Agoda app - 1704 Open
Dear sir/ Madam, Today i have booked a capital O **** Hotel jaipur Queen in jaipur city via Agoda app. And i have already paid for this booking but at the time of checking hotel management denied to accept this booking because of booked throug...
Dec 18, 2021 by Vikas Lakra
Agoda app - Room Booking fraud Open
Dear sir/ Madam, Today i have booked a capital O **** Hotel jaipur Queen in jaipur city via Agoda app. And i have already paid for this booking but at the time of checking hotel management denied to accept this booking because of booked th...
Dec 18, 2021 by Vikas Lakra
Agoda app - I cannot book a room trying since 2 straight days Closed
Cant book a room.. after completing the pay ment sesssion it comes sorry try again later...
Dec 12, 2021 by Kinal
Agoda app - Cancellation of booking Open
I booked my stay from Agoda but when I reached the place my booking was cancelled by the hotel but Agoda send me a confirmation of my booking now it's been a week and I'm trying to reach out Agoda for my refund but there is zero sources to get ...
Dec 11, 2021 by Darshan Parakh
Agoda app - Money deducted twice from debit card for same booking Open
I was booking a hotel i paid for it and money got deducted notification showed transaction failed Later on i paid again then the booking was confirmed. Expecting refund of first payment...
Dec 09, 2021 by Kumar Shivam
Agoda app - Wrong booking Closed
I have booked I'd ********* ,the hotel first'of all is not the same showed in the website it's completely different and hotel people doesn't care they are saying it'sagoda mistake, they didn't give me a room which was promised I ask for a doubl...
Dec 05, 2021 by Rohit parse
Agoda app - Booking Cancellation Open
I had mistakenly made a reservation for a hotel called Urban Inn in Phillipines instead of Bengaluru. I had paid the amount through card and realised that the booking was wrongly done. I had booked the hotel for * nights, I understand it was a ...
Dec 03, 2021 by Shayak Kumar Seal
Agoda app - Hotel didn t receive my booking Open
The hotel which i booked through agoda did not recieve any confirmation as per what they said. Although the app/ website charged me for the stay and has option of lodging a complain or solving a case as this. There is no appropriate contact of ...
Dec 02, 2021 by Preksha Negandhi
Agoda app - Booking not confirmed howeever money debited Closed
I made a booking through Agoda, the booking was not confirmed however money was debited from the bank side....
Dec 02, 2021 by Monisha Gidwani
Agoda app - Booking information not recived by the hotel Open
I Aashish Choudhary had visited their booking sight. And had booked a room on **th November **** by your app at hotel FABHOTEL STAY FINE situated at *-tA-**, SECTOR *, JAWAHAR NAGAR, JAIPUR, INDIA. i had paid full amount on the same day by an ...
Nov 29, 2021 by AASHISH CHOUDHARY
Agoda app - Payment debited but booking not connfirmed Closed
I booked a hotel from agoda.com. My account get debited but booking is not confirmed. The payment was made towards Agoda company PTELTD. And now i am not able to contact there customer care as well. Please refund the amount ASAP....
Nov 22, 2021 by Varsha Jhunjhunwala
Agoda app - Charged my card but no booking done Closed
my debit card was charged with **** rs but did not get any hotel confirmation i booked novotel hyd airport on **th nov my debit card was charged in name of retail domestic pt ...
Nov 18, 2021 by abhinav dhadda
Agoda app - Charged for no booking done Open
I have made no booking. My app is showing no upcoming or cancelled booking. However, I have been charged ****.** on my credit card and the transaction is done on Agoda....
Nov 16, 2021 by Namrata Jalui
Agoda app - Payment made but no confirmation for booking Closed
I was trying to make booking through Agoda app. I selected the room and made the payment. After payment I received message that there is issue with the property, please choose other property but by then money was paid using my credit card. I h...
Nov 15, 2021 by Dipak Sharma
Agoda app - Payment done for booking but property denied the booking Closed
I did the booking via agoda app and made the payment for same received the confirmation mail as well as receipt generated but when we reached at the property they said we are not accepting any bookings via agoda and they denied us to check in k...
Oct 18, 2021 by Pramita mahesh kamble
My amount is debited but hotel booking not done. Please help Amount- ****.**...
Oct 18, 2021 by Amit Tiwari
Agoda app - Hotel Is closed from a long time but took my money Open
So I booked a hotel named hotel bonanza at Goa and they charged me in advance but when i reached at the property I came to know that the hotel is closed from a long time. I have pics of locked hotel....
Oct 18, 2021 by vipin yadav
Agoda app - Booking number of adults different than search criteria Open
When I searched hotels for one room and * adults it showed me list of hotels in that area. I booked one hotel and when I reached hotel to check in in late night.. I came to know booking is done only for one adult. The hotel reception was rude a...
Oct 17, 2021 by Susmita
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