Club Factory App
- Return Refund Rejected and item also taken by the Company Open
Lovesha Jain filed this complaint against Club Factory App on Jun 18, 2020
Resolution Demanded:
Apology
Refund
Hi, This complaint is regarding the return refund rejection . I ordered a doreamon design pencil box with light on the Club Factory App with lots of other things. The order no for this was SO*********. It was delivered on *th June **** , but when I opened the package I found out that it wasn't a Doraemon design and was also defected. The light wasn't working. I immediately raised a return request stating the reason that wrong and defective item received. On **th June **** , after auditing the return request ,the item was picked up and now today I received a message that the return application is rejected as it was a wrong item. How could Club Factory state that it was a wrong item , when I was the one who received a wrong and defected item.
With extreme patience I could finally got hold of customer service people wherein initially I was being pacified by saying that the refund is issued and I should be patient . This was by Mr. Ahmad.
Later I again tried to connect and then Ms. Kaur was connected and she raised a complaint regarding the same. For which the ticket number is *******.
My concern is that my item also is with Club Factory and the amount is also with them. So either the money should be refunded or the box should be given back.
The return ID no - SON*****************.
Also , I would like to let you know that this is not the first time I have been cheated by Club Factory . There's another refund issue going on for which atleast I have received a refund message and I hope the money will also be credited. And another refund is under process. It's simply because what they display and what they actually parcel are opposites. The quality is extremely poor and the sizes don't match with what you order inspite of checking the size chart.
Are you brand?
Are you Lawyer?
Club Factory App
Udaan
"I'm very happy to inform you that this issue has been resolved today I've received my refund. !!!Thank you Voxya Team!!! "
Adil Khan
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