Make My Trip Pvt Ltd
- INCORRECT REFUND PROCESSED Open
Shaily Shamkuwar filed this complaint against Make My Trip Pvt Ltd on Sep 20, 2019
Resolution Demanded:
Refund
I booked my flight through Make My Trip in British Airways - I was returning from Paris with a layover in London of * hours. After a lot of waiting it was suddenly announced that the flight is cancelled and will ''get back" to us if they book us on a new one. I was stranded at London Airport for about ** hours - as I had no pounds to book a hotel myself or had a working phone number. It was ridiculous on the flight's part that they were least bothered about the ongoings of their customer. At last I had to take help from my friend to book me on a new flight which costed me double the money for the whole trip. It was absolutely ridiculous. I have been fighting with the airlines from the last * months but they will only tell me to talk to the travel agent as I booked my flight through them. And my travel agent (MMT) has stopped responding me without giving any update on my refund. They only gave me a **,*** INR as the refund as that is how much it apparently would cost for a one leg. But my point here is how can they not provide any accommodation or food or even put me on a next available flight - they had no IDEA when that would happen and I couldn't be stranded any longer. It's so sickening that they can't even refund an amount that costed me so much more in every way. I need an action from MMT on this. They have literally stopped.
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Make My Trip Pvt Ltd
Profit Aim Research
"It was very hard to get response from share advisory company but legal notice from Voxya made them to refund the full amount along with Rs.100,000 compensation!"
Vasanthkumar K
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