Hathway boradband Chennai location
- Hathway Broadband Wrong Promise Open
Kalaimaran Jayabal filed this complaint against Hathway boradband Chennai location on Apr 28, 2020
Resolution Demanded:
Apology
Replaced
Damages
Hi Team, Let me explain my grievance. On **th April, I reached Hathway helpdesk and informed them due to CoVID I moved to my hometown and I doesn't used my internet( broadband - WIFI) for a month, for that helpdesk person informed that as per Hathway it is considered as special request, I no need to pay the bill amount and the service will be active for * months. After that only it will deactivate. Since it is a special request, user can't check the status of service request. And he added, if hathway executive calling for to pay the bill, inform them the due to CoVID hathway informed not to pay the bill. I agreed. And I'm having an audio proof as well, On **th April, I got a call from Hathway executive to pay the bill informed about my special request. After the cal, I got a message from hathway that my connection is deactivated for not paying the bill. If I need to activate my connection, I need to pay the bill. Hathway helpdesk and executive are not in sync and that leads to wrong promise due to that they are forcing me to pay the bill for the data which I doesn't consumed. Attached the proff for my internet usage. Due to this, regularly I'm getting multiple calls to pay the bill. They are creating immense pressure which creating sleeping disorder and mental illness. Kindly take a proper action on hathway for their false promise. I tried to reach Manish background team and hathway support, they doesn't care to show response. Kindly take a stringent action on them, save the consumer. Kindly let me know if you need the audio proof, will share it.
Are you brand?
Are you Lawyer?
Hathway boradband Chennai location
Maruti Suzuki
"The company immediately dispatched the vehicle within 3 days of receiving the legal notice from Voxya. Thanks to team Voxya as I have received the vehicle now. "
Binoy T
Related Complaints
Hathway boradband Chennai location - Harrasement Calls from Hathway Broadband Closed
I have been using Hathway for the past one year, recently after covid** when I work from home, faced frequent disconnection and slow internet connectivity. We have raised complaints and without attending it has been closed. At some point we ...
Jul 17, 2020 by Anantharaman
Hathway boradband Chennai location - Innumerable number of calls Closed
I have shifted from Chennai to my home town due to lockdown and I don't require any connection now. but getting innumerable number of calls from Hathway internet customer care ....
Jul 03, 2020 by Minish
Hi, I have taken Hathway Broadband connection in May **** in Chennai where I used to work. I used the connection for one year till May ****. I relocated to other place and asked Hathway broadband team to close my connection. I called them multi...
Jul 01, 2020 by Abhishek Nowduru
Hathway boradband Chennai location - Consumer Compliant on Hathway Service Team Closed
I took connection in January & paid **** rs for installation & service. Hathway salesman called and said he made payment to my account for ****rs & said that this ****rs will add into my account on february. Salesman asked me to pay ****rs i...
Apr 17, 2020 by SandeepKumar
Hathway boradband Chennai location - Money not yet refunded Open
Hi Team, Please find the attached copy of my bill, I made my payment by last * with hathway for new broadband connection I didn't get any connection from them even they not refunding the money I paid to them, I keep on chasing them throw th...
Jul 13, 2020 by vignesh kumar