- Frequent Service Disruptions and Unresponsive Support for Airtel Xstream Fiber and Airfiber No Reso ^Open

Anjali arora filed this complaint against Airtel on Nov 22, 2024

Resolution Demanded:
Refund
Replaced

I am filing this complaint regarding my highly unsatisfactory experience with both Airtel Xstream Fiber and Airfiber services. The problems began right from the installation of Airtel Xstream Fiber. After the installation, the service worked smoothly for just one day. The following day, I started experiencing frequent internet connectivity issues. Almost every day, the internet would go down for several hours, severely impacting my ability to use the service as expected.

Upon contacting the Airtel support team, I was informed that the disruptions were due to "wire cutting" issues. After several days of facing the same problem with no reliable fix or assurance, I decided to switch to Airtel's Airfiber service, hoping for a more stable connection. Before committing to Airfiber, I discussed with the installation technician that I would not pay until I could verify the service quality. He agreed to give me a couple of days to test the connection. It worked well during the trial period, so I proceeded to pay half the agreed amount. However, as soon as I made the payment, the same connectivity problems resurfaced, and the situation with Airfiber has been even worse.

The outages on Airfiber have lasted for extended periods, with no plausible explanation. It's especially frustrating since the excuse of "wire cutting" doesn't apply to Airfiber, yet the internet goes down for hours, often for several days. Additionally, the timing of these outages is suspiciously consistent each day, both with Fiber and Airfiber. I am left wondering how it's possible for "wire cutting" to occur at the exact same time daily—who is cutting the wires consistently every day at the same hour?

To make matters worse, the support team has been unresponsive and has not provided any effective solution to this ongoing problem. Despite multiple requests for a refund for the disrupted service, I have not received any acknowledgment or information about their refund policy.

I am extremely frustrated with the service quality and the lack of customer support. I request immediate action to resolve these persistent connectivity issues and a refund for the period of disruption.

Ill be adding screenshots of the request history to prove how many service disruptions there have been on the fiber (note i cant post for the airfiber since the app doesn't even show the option to create a support ticket on it neither the plan or any data is shown on the main the ui tab )

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