Goibib Website
- Flights complaint issue Refund request refused Open
Ajeet Singh filed this complaint against Goibib Website on Jul 05, 2020
Resolution Demanded:
Refund
Hi Team,
I booked a flight (PNR-UGGSTD) on ** June **** which was scheduled on ** June **** from Lucknow to pune but this flight was a connecting flight from Lucknow it was scheduled on * PM on ** June **** which was supposed to reach at delhi on * Pm on ** June ****, After that i had to wait for ** min and then there was a other flight at *:** Pm on ** June **** and which was supposed to drop me at pune on *:** Pm on ** June ****.
But suddenly on ** June **** i received a message from vistara that my flight from delhi to pune wich was scheduled to leave on *:** PM is now rescheduled on ** am on ** June **** .
it was impossible for me to catch a flight from delhi , i mean how could i catch a flight when i will leave lucknow at * Pm on ** June **** .
then i tried to call goibibo as i used this portal for booking .
but due to IVR kept repeating Covid and its effects on customer service they are having high call in queue then i called on vistara customer server support as their number was on message received on ** Jun **** .
they told me to either rechedule the flight from delhi to pune on any date other than ** June as they did not had any flight that day .
or they can also refund full amount used for booking they did not told me what amount but still used the term full amount .
i agreed and asked to refund and cancel the booking as per "miss connection flight policy" .
then i booked a other flight (PNR-LQ*YFE) again from the goibibo only .
i kept calling customer care on **** *** **** and ****-******* / ****-******* / ***-******** .
after many attempt i could connect to goibibo and they also confirmed me that in this case they will refund full amount .
i kept reminding them on call day after day then they told me that it wil take * days from their side and * days from bank side to refund show in my bank account and they told me that i do not need to keep calling them always .
on * July **** i tried to see if amount has been refunded but i saw no refund while so many days have passed then i again tried to cal but there was no way i could connect as IVR was saying i can only talk to them if i have a booking in next * days .
i was so depressed then i tried to find mail and reply but all mails were no-reply type .
then only i got to mark their service rating as bad and feel cheated so i marked that way in a mail in which they had asked me for - (Please let us know if we were able to resolve your problem?)
then today morning on * june i received a mail and messsage that Your Refund amount to Bank-*** Rs
Airline Penalty -INR ****
Goibibo fee -INR ***
then again i tried to call and reach them any how but failed .
then i called vistara airline for this issue they told me that they have refunded full amount - **** Rs /- due to "Miss Connection of flight" which falls under the category either full refund or flight reschedule .
they asked me to mail on custrelations@airvistara.com so that they can share the details and by which i can file a complaint against them .
then i thought to file a complaint via you .
please help me ....
i swear to god **** Rs matter me alot .
Please help me .....
Are you brand?
Are you Lawyer?
Goibib Website
Investment Reasearch Advisor
"Rs.30000 refunded by the company. I am extremely happy with Voxya service and I wish you will keep on providing such service to people whoever struggling."
G Rajendra Prasad
Related Complaints
Goibib Website - Not able to use credit voucher issued by goibibo against my flight Closed
I Have booked a flight on ** march **** from Ranchi to Delhi with GoAir airlines having flight No G*-*** and PNR no. OF*Z*R. The airlines has cancelled the flight and refunded the amount but goibibo has taken that money and issued a credit vouc...
Jul 31, 2020 by M Suhail Saleem
Goibib Website - Booking ID Incorrect Refund amount Closed
Goibibo fee of Rs **** has been charged to me for my flight on **June'** that was cancelled and airline has processed a full refund to me. Even one of your customer care executive had told me that no goibibo charges will be changed and a full ...
Jun 27, 2020 by Rahul Tandan
Goibib Website - Fraudulent done by Goibibo team for Hotel Booking and provide no Refund amount Open
I have booked one hotel (HOTEL SRIKRISHNA INTERNATIONAL,Tarapith) through Goibibo of transaction amount Rs.**** for stay from **-Nov-** to **-Nov-**, but due to some covid effected of my family member, am unable to go for the trip as isolation ...
Dec 03, 2021 by Ranajay Roy
Goibib Website - HOTEL KI ROOM BOOKIN KI BADVI HOTEL ROOM NAHI MILA Open
Ma booking keya hotel goibibo ap ajmir ka pravasi palace hotel ab ma hotel ma call kiya to holet ma koye room nahi ha borahaha mara paysa to katliya .ma mara paribar kaha ja u ma bohot musibat ma pargaya .....
Nov 05, 2021 by Goibibo
Goibib Website - Refund was not intiate by goibibo Open
I Booked a hotel in goibibo app on ⁵th Dec **** with invoice no G**HL**I********. After check in we came to know that there will be a huge difference with the photos shown in website and actual at the property. So we decided to change the hot...
Dec 13, 2020 by Hemant