Timeline :
Mr. Avinash Kumar filed a complaint at Voxya, an online consumer complaints forum on 16th May 2019 at 14:14 a.m., against Swiggy. As soon as we received the complaint, immediate actions were taken to resolve the issue. We sent an email to the company and also started a social media campaign. On the very next day i.e. on 17th May 2019 at 12:58 p.m., Mr. Kumar again visited our portal and marked the complaint as resolved.
A brief look into the consumer complaint :
Our client Mr. Avinash Kumar had ordered a pastry from Swiggy on 10th May at 1:00 a.m. and had made the payment online. But the food never reached the client’s doorstep and the order was cancelled. Mr. Kumar immediately raised a complaint in the help desk section of Swiggy asking for a refund but they kept providing him with automated responses. A week had gone by, and Mr. Kumar didn’t receive his refund. Moreover what angered him was that his complaint had been marked as closed by Swiggy. Seeing this Mr. Kumar grew frustrated and decided to file a complaint against Swiggy at our portal and requested us to help him in resolving the issue.
The resolution provided by us:
After getting fed up of not getting a proper resolution for his complaint, Mr. Avinash Kumar decided to file a complaint against Swiggy at Voxya. We looked into the matter and started a social media campaign as soon as we received the complaint. The campaign was spread all over social media like Facebook, Twitter, Instagram, etc. We also sent an email to Swiggy requesting them to resolve the matter as soon as possible. Soon our client received a call from Swiggy and the complaint was marked as resolved on 17th May 2019 at 12:58 p.m.
Mr. Avinash Kumar’s Testimonial for Voxya
“Thank you so much Voxya I am fully satisfied with your quick service.”
