Punjab National Bank (PNB) is one of the leading public sector banks in India. How to Resolve Complaints Against Punjab National Bank? Like any large organization, customers may face certain issues or have complaints regarding the services offered by PNB from time to time. If you are a PNB customer and wish to register a complaint, there are certain steps you can take to get your issues resolved.
1. File a Complaint at the Branch
The first step is to visit the PNB branch where you hold your account and obtain a complaint form. Fill in all the required details about the nature of your complaint and submit the form to the branch manager or authorized officer. Make sure to get proper acknowledgement of receipt of the complaint.
2. Contact Customer Care
If the branch does not resolve your complaint satisfactorily, you can escalate it to PNB’s customer care center. You can send an email to care@pnb.co.in or call the toll-free numbers – 1800 1800, 1800 2021, 1800 180 2222, 1800 103 2222. You can also call the paid customer care number 0120-2490000. Explain your PNB complaint in detail and request to get it resolved urgently.
3. Use Online Grievance Redressal System
PNB also has an online grievance redressal system where you can register your complaint. You will need to provide details like your account number, complaint details, etc. After submitting the complaint, you will get a unique grievance number which can be used to track the status of your complaint.
4. Escalate to Higher Authorities
If you are still dissatisfied with the resolution provided, write letters to higher authorities in PNB like the Zonal Manager, Nodal General Manager, etc. explaining your complaint and grievance. You can find their contact details on the PNB website. Be sure to quote your earlier complaint references.
5. Approach the Banking Ombudsman
If your complaint is not resolved by the bank within 30 days, you can escalate it to the Banking Ombudsman as per the Integrated Ombudsman Scheme 2021. The Banking Ombudsman is appointed by RBI to resolve customer complaints against banks relating to certain services. Draft a complaint letter providing all necessary details and submit it to the Ombudsman online or through post.
How to Resolve Complaints Against Punjab National Bank via Voxya
Voxya is an online consumer complaint forum based in India that enables hassle-free filing of complaints against brands. If you are struggling to resolve your PNB complaint through traditional channels, consider using Voxya.
Voxya has a user-friendly interface to submit banking complaints. If you take help from legal experts in Voxya, your complaint will be handled by a lawyer who will take legal action against bank to get resolution. A legal notice is drafted and sent to the corporate office of the bank giving them a few days time to resolve the dispute amicably. Also, as your complaint is visible to other users who are searching “how to resolve complaints against Punjab National Bank”, it creates public pressure on bank for redressal.
However, if Legal Notice does not fetch you any results, the next step should be to approach Consumer Court to file a case against bank. Voxya analysts review complaints and advise on further steps you can take for expedited resolution.
So if you wish to amplify your voice and resolve persistent PNB complaints, do register on Voxya and leverage their expertise. It offers a unique platform for disgruntled bank customers to file complaints and get optimal solutions.
Wrapping up
We hope by now you know how to resolve complaints against Punjab National Bank. Through this article PNB customers can adopt a step-by-step approach to get their banking complaints resolved effectively. First attempt internal resolution through the branch, customer care, online grievance portals, etc. If you do not get a satisfactory response, approach external channels like the Banking Ombudsman and consumer forums like Voxya. Adopting this systematic approach can help get your PNB issues redressed at the earliest.
Also read- https://voxya.com/stories/how-to-report-unauthorised-transaction-in-pnb/