You already know the excitement when you order a product online but Imagine you order a product online and receive a damaged one!
Yeah, this feels like a nightmare! But this is something that’s happening with a lot of people.
Voxya has received hundreds of complaints that they have received the wrong product from the eCommerce company that shopped from.
So are you someone who has recently ordered something from the online shopping website and received a damaged product? Don’t worry you have landed at the right place.
Received Damaged Product, How I can resolve the complaint?
In this article, we will tell you what to do if you have received a damaged product from your online eCommerce store.
Option: 1 – Make a formal complaint to your online store:
Filing a formal complaint with the eCommerce firm from which you are purchasing begins the process of addressing your complaint.
Any of their contact information is available on their websites or applications. If you can’t find what you’re looking for there, here are some of the most famous eCommerce stores’ contact numbers.
Option: 2 – Use social media to get in contact with the company.
Companies tend to have different teams manage their social media pages so that they can monitor the mood and actions of their audience, as people spend the majority of their time on social media these days.
You should tag the company and use the appropriate hashtags so that company officials remember you and respond to your problem.
If you’re unsure how to proceed with the social media aspect, Voxya will assist you. Voxya will launch a social media campaign to address your problem. The best part is that Voxya offers this service completely free of charge!
Option: 3 – Send an email to the company regarding your complaint.
One of the best choices you can make is to seek help from a higher authority. Higher authorities have the ability to make decisions and can solve your dilemma almost immediately!
The most important aspect of sending emails is that the majority of people are unable to locate the contact details for higher authorities.
If you have strong research skills and the know-how to scour the internet for the knowledge you need, this is a bet worth considering.
If you are unable to do so, you will request Voxya’s assistance. We already have the contact information for all in the higher authorities of most of the companies because Voxya is an industry pioneer.
Option: 4 – Send the eCommerce company a legal notice.
If the company does not respond to your emails or social media posts, you have two options: give them a professionally written Legal Notice asking that they fix the issue as soon as possible, or bring a complaint against them in court.
You may hire an experienced advocate or lawyer to draft and send this legal notice to the eCommerce business on your behalf. The eCommerce company has 30 days to respond to the legal notice.
An experienced lawyer will charge between Rs.3500 and Rs.8000 for writing and submitting a legal notice on his letterhead. If the service in your area is out of your price range, Voxya will assist you in receiving a legal notice from one of the best legal advocates in your area from the comfort of your own home.
Voxya will also send you a hard copy of the message, along with a tracking number that you can use to monitor the delivery of the notice to the company.]
Option: 5 – In Consumer Court, file a complaint against the eCommerce firm.
It’s time to take the case to Consumer Court if you haven’t got a response from the company after filing a Legal Notice.
You can also go to the Customer Forum if you have not received an acceptable resolution from the eCommerce company for your damaged product complaint.
To file a consumer complaint against the corporation, you do not need to hire an attorney or a judge. Simply draft Case papers that describe the issue, present proof, and ask for the resolution you need.
To file a consumer lawsuit, you’ll need to fill out an affidavit and pay a court charge. You can pay Voxya to prepare Case Documents for you if all of this is too much for you.
In your Customer Situation, you’ll need some time to make a decision. You will be paid the disputed sum plus interest, even though it takes three years.
Option: 6 – Use all the options above
All of the above solutions should be used for a better and quicker resolution. Contacting the organization through all channels – social, business, and legal – will produce results, but it will take some time and effort on your part.
Using the Voxya consumer complaint platform, you can easily address customer complaints in India by leveraging social media, business networks, and legal structures.
Your savior in consumer complaints:
Voxya is an online consumer complaint forum. It enables the user to file consumer complaints against brands quickly. It helps the user in fighting against fraud and unresponsive customer service. Voxya is known for its quality services at reasonable pricing.
Voxya has handled more than 79,000 consumer complaints till now and consumers have claimed damages of around 2200 crores. This clearly shows the authority of Voxya in consumer complaints.
The Final Conclusion!
In this article, we saw how you can resolve an issue if you received a damaged product from the eCommerce store. Now that you know the solutions to all the problems, what are you waiting for? Resolve your complaints now!