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Top ODR Platforms in India: The Rise of Online Dispute Resolution

top odr platforms in india

Imagine you have a problem with a seller on an online marketplace, or a dispute with a service provider, but going to court takes months or years. India has more than 4.5 crore (45 million+) cases waiting in courts. That means justice is slow.

That’s where Online Dispute Resolution (ODR) comes in. ODR uses technology to help people settle disputes without going through the full court proceedings. It is faster, cheaper, and more accessible.

In this article, we will:

  1. Explain what is ODR.
  2. Why India needs ODR.
  3. List some of the top ODR platforms in India.
  4. Review what laws support ODR.
  5. Predict the future path of ODR in India.
  6. Talk about what makes a good ODR platform.

What is ODR (Online Dispute Resolution)?

ODR means using tools like the internet, video calls, messaging, apps to resolve disputes. These disputes could be about goods, services, contracts, or even smaller issues like refunds or delivery problems.

ODR methods include:

  • Mediation: a neutral person helps both sides talk and reach agreement.
  • Arbitration: a neutral person listens to both sides, and makes a decision.
  • Negotiation: the two sides work together (sometimes with help) to find a solution.
  • Hybrid methods: a mix of the above. For example, try mediation first; if that fails, move to arbitration.

ODR happens completely online, that means everything from filing the dispute, sharing documents, talks, final decision can be done via internet.

Why India Needs ODR

Here are key reasons why to have ODR platforms in India right now.

Huge Backlog of Court Cases
Courts in India have millions of pending cases. For example, over 4.5 crore cases are still unresolved. Many are in lower courts. Sometimes cases stay for many years. Courts are seeing pendency increase by ~2.8% per year. Many civil cases have been pending for 10, 20, even 30+ years in some courts.

Time and Cost
Going to court means many hearings, travel, legal costs, delays. This is heavy for people, especially small businesses or individuals from rural areas.

Geographic Barriers
India is big so many people live far from courts. For rural areas, traveling is hard and expensive. ODR allows people to join from home.

Growth of Digital Economy
More people shop online, use digital services. Disputes over deliveries, refunds, service quality are increasing. ODR platforms in India are well‑suited to resolve digital disputes.

Supportive Law & Policy Trends
India’s laws are beginning to support digital ways of doing things, hence recognizing electronic signatures, agreements online, etc. There is growing government interest in using digital justice systems.

Top ODR Platforms in India

Below are some of the prominent Online Dispute Resolution platforms operating in India. Each has different strengths.

Voxya
In India’s fast-growing ODR landscape, Voxya has emerged as a trusted name, empowering everyday consumers to resolve disputes with brands and service providers, quickly, affordably, and entirely online.

Designed with a deep understanding of consumer pain points such as defective products, non-deliveries, and refund delays, Voxya provides a seamless platform where users can file complaints, track case progress, and seek resolution without stepping into a courtroom. What truly sets Voxya apart is its multi-channel approach i.e. combining legal expertise, verified lawyers, and social media amplification to drive swift and effective brand responses.

With low-cost legal notice services, voice-enabled complaint filing, and transparent case tracking, Voxya ensures accessibility for all, including those new to legal processes. Backed by thousands of resolved cases and growing public trust, Voxya is redefining consumer justice in the digital age, making it one of the most effective and consumer-first ODR platforms in India today.

    Jupitice
    Based in Chandigarh, Jupitice offers a full digital ecosystem for ADR (negotiation, mediation, arbitration). It uses technology like blockchain for document security and AI for case triage. It is best suited for more formal or commercial disputes.

    However it might require higher fees for larger or complex disputes. Users must ensure clarity on enforceability. More suited for cases where parties agree to digital adjudication.

    Presolv360
    Recognized as one of the top ODR Platforms in India. It is known for handling commercial, contractual, cross‑sector disputes. It is backed by experienced legal professionals (including former judges) giving it legal credibility.

    However, it is possibly more costly than consumer‑only platforms. You should review time estimates and success rates before selecting it. Mostly, it is best for businesses or higher‑value disputes.

    Sama
    One of the oldest long‑standing ODR platforms in India. It has very good reputation as it can process various case types. It is good for both individuals and businesses. However it might have slower turnaround for certain high‑volume or complex cases. Also, cost structure and regional reach might vary.

    CADRE
    Centre for Advanced Dispute Resolution Excellence (CADRE) is sector-specific ODR dealing with commercial disputes involving MSMEs, real estate, manufacturing, and startups. It provides e-mediation and e-arbitration available through smart dashboards with real-time case tracking. It is suited for complex business disputes, all without court involvement.

    WeVaad
    It offers technology-driven arbitration, mediation, and conciliation services to resolve disputes. WeVaad handles consumer complaints, debt recovery, employment issues, contractual disagreements, and ecommerce disputes. The entire ODR process is online including meetings, uploading documents, and receiving resolutions.

    Legal & Institutional Basis for ODR in India

    For ODR to work, there needs to be legal support. India has some of this already.

    Arbitration and Conciliation Act, 1996
    This law allows arbitration and mediation; it gives legal weight to decisions made through those routes.

    Information Technology Act, 2000
    Recognises electronic contracts, signatures, records. Helps ODR platforms by making electronic agreements enforceable.

    Consumer Protection Act and related state mechanisms
    For consumer disputes, there are portals like “E‑Jagriti” to file consumer complaints online.

    Lok Adalat / Virtual Lok Adalat
    These are forums for amicable settlement outside court. Some states have organised virtual Lok Adalats to settle many cases online.

    Also, government bodies and policy think‑tanks are studying and encouraging ODR platforms in India. There is growing awareness that ODR can help reduce the strain on courts.

    The Future of ODR Platforms in India

    What can we expect in the coming years?

    • Wider adoption in e‑commerce, fintech, telecom will further increase the adoption of ODR. These sectors have many disputes. They will push on ODR to reduce cost and improve customer satisfaction.
    • More platforms that serve niche areas e.g. landlord‑tenant disputes, employment, small business contracts.
    • AI & automation may help in boosting ODR e.g. helping with document review, triaging cases, suggesting mediators.
    • Virtual Lok Adalats, courts may rely more on ODR for smaller/low‑value cases.
    • Due to new mobile apps, WhatsApp‑like tools, vernacular interface, rural India will have better access, thus resulting in increased adoption of ODR.
    • Due to increasing global trade opportunities, cross‑border e‑commerce disputes may use Indian ODR platforms or vice versa.

    What Users Should Do Before Choosing an ODR Platform

    If you have a dispute and are considering ODR, here are tips to choose well:

    • Check if the platform provides legally recognized and enforceable resolutions.
    • Read user reviews / case studies – see how others found it.
    • Look at cost & fees. Fixed fee is better than case‑value based fee.
    • Check how long cases take usually to get resolution.
    • Ensure security of data and documents, privacy policies matter.
    • See if platform supports your region/language. This might affect your comfort and understanding.
    • Check neutrality of platform/mediators/arbitrators – their qualification and impartiality.

    India’s legal system struggles with huge case loads, delays, and costs. The need is urgent. ODR platforms are a smart solution. The ODR platforms in India can ease access to justice, reduce court burden, and resolve disputes faster and more cheaply.

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    How to file consumer complaint on e-jagriti? (Documents included)

    file consumer complaint on e-jagriti with required documents

    यह लेख हिंदी में पढ़ें

    Updated on 28th November 2025
    If you are unhappy with any product or service, you can file a consumer complaint online at e-jagriti platform. Below are the steps to file a complaint:

    1. Go to the official website at https://e-jagriti.gov.in and click on the Login/Sign Up button.

    2. At the login page, enter your login details, if you have already registered with the e-jagriti portal.

    3. If you are not a registered user, click the Register Button to register yourself. You will have to provide your Mobile Number, email address and full name for registration. You will get a One Time Password (OTP) on your mobile number & Email to verify account. You will get an option to set up Password and Role for your account. You should select your Role as Consumer / Authorised Representative.

    4. In the next step, you will be required to provide your address information which will be used for communications in the court proceedings. Also, you will have to upload Government issued documents (Aadhaar Card, Driver’s License, Passport etc) to verify your identity.

    5. Once you complete the registration process, you will be required to Log in into e-jagriti portal with your newly created account credentials. After login you will be taken to your Dashboard, where you can find all your filed, pending and disposed cases.

    6. Now click the option “File New Case” at the left-hand side panel in your Dashboard. Then select the option of “Consumer Complaint” to start filing a fresh case at e-jagriti platform. On this screen, you will see a list of documents (Index, Memo of Parties, Proforma, Synopsis, Dates and Events etc) which you will be required to submit to file a consumer complaint.

    Before proceeding further, you first need to collect/prepare these required documents so that you can smoothly complete the online case filing process.

    Are you confused with the e-jagriti documents required and want sample of documents?

    Get e-jagriti Sample Document Kit @ Rs.699 only.

    7. To file a new case, you will have to provide details like Amount paid, Amount claimed, Date of cause of action, State, District, Case category and Sub-category. Based on Amount involved in the complaint and the place of cause of action, the court fee and the jurisdiction of the matter will be decided – whether your case will be filed in District Consumer Forum, State or National Consumer Disputes Redressal Commission.

    8. Next you will be required to provide details of Complainant and the Opposite party in your case. Please note that you can add additional complainant and opposite parties, if your case requires.

    9. The next step in filing complaint is to upload all the required documents at the e-jagriti portal. You should be ready with the PDFs of all the relevant documents like index, proforma, memos etc. to complete the filing of e-jagriti consumer complaint. The file size of each PDF file should not be more than 10 MB. You will also get option to add Additional documents in this step wherein you can upload all the relevant evidence in your case like Invoice, Payment receipt, Email records, Bank statements etc.

    10. After uploading all the required documents at E-Jagriti portal, you can Preview and complete final submission of the consumer complaint. Once all the documents are uploaded successfully, you will see your case as “Pending” in your Dashboard.

    Documents required to file a Case at e-jagriti.gov.in

    1. Index
    2. Proforma for Filing Consumer Complaint
    3. Synopsis with List of Dates and Events
    4. Memo of Parties
    5. Consumer Complaint with Notarised affidavit
    6. Annexures / Documents
    7. Application (IA)
    8. Vakalatnama

    Index is like a book index that provides page numbers for each section or document in your complaint.

    Proforma provides important details of the case, like jurisdiction, category, amount claimed, etc.

    Dates & Events is a list of important events in your case along with their respective dates.

    Memo provides the name, address, and contact details of each party involved in the case.

    Consumer Complaint is a written document explaining the problem that you have faced and clearly states the relief that you are seeking. It should also mention the compensation, damages, costs, refund, or interest amount.

    You can upload additional documents or Annexures to support your consumer complaint. These could be pieces of evidence such as invoices, payment receipts, agreements, letters, emails, pictures, etc.

    If you are filing a fresh consumer complaint, then IA application will not be required.

    If you are filing and attending the case yourself and will not be hiring an advocate to represent you in court, then you do not need a Vakalatnama.

    If you want to learn more about Consumer Court process, check our paperback book or read online book.

    Monitoring Complaint Status

    It is suggested to actively check your consumer complaint status on e-jagriti portal. Regularly checking the status can help in influencing the speed and outcome of your complaint resolution.

    • Regularly check the status of your case on the portal.
    • Respond promptly to any requests for additional information from e-jagriti.

    Ensuring Success on e-jagriti: Best Practices

    Follow these best practices to optimize your e-jagriti complaint to influence the outcome. Here is how to optimize your consumer complaint for a successful resolution:

    Crafting Your Complaint
    It is important to draft your consumer complaint clearly. Explain the issue and the resolution you are seeking. Be specific about what went wrong and how you would like the company to resolve the dispute. Use a neutral and factual tone and avoid any emotional language that could suppress the key facts of your case.

    Providing Evidence
    The strength of your complaint largely depends on the evidence and other details you provide. Submit all the relevant documents such as Bills, receipts, warranties, emails, and photographs that support your claim.

    Active Follow-Up
    You should be proactive after filing your consumer complaint. Regularly check the status of your complaint through the e-jagriti portal and responding promptly to any additional information or documentation requests from the authorities.

    Seeking Additional Support
    Sometimes the entire complaint filing process can be challenging for consumers. You should consult a professional lawyer or consumer rights organization like Voxya if you are not sure about your rights or the process. They can provide guidance, support, and in some cases, representation to get resolution in your case.

    Thats all!

    We hope that by following the steps and best practices outlined in this article, you can improve your chances of getting a favorable resolution in your consumer complaint through e-jagriti.

    Frequently Asked Questions

    Is the e-Jagriti portal — or even going to consumer court — worth the time?

    Yes. If you have faced unfair trade practices, defective products, or poor services, filing a complaint through e-Jagriti or physically in consumer court can help you seek redressal. The portal saves time, avoids unnecessary travel, and provides a transparent digital process. However, you can hire a lawyer if you are busy and does not want to be involved in legal complexities yourself. The lawyer can file case offline or online using e-jagriti.

    Should I file a case on e-Jagriti (new version of e-Daakhil) or go to consumer court physically without a lawyer?

    If you are comfortable with online procedures and document submission, e-Jagriti is a convenient choice. You don’t need a lawyer. However, if you’re unfamiliar with digital filing, you can visit the consumer court physically and submit your complaint in person.

    What are the documents required to file a Consumer Complaint?

    The key documents typically required are:
    Index
    Memo of Parties
    Proforma
    Synopsis
    List of Dates & Events
    Consumer Complaint
    Notarised Affidavit
    Supporting documents (e.g. invoices, payment receipts, emails, photos, agreements, etc.)

    How to get help with the Proforma for filing a consumer complaint on e-Jagriti?

    You can find sample Proforma templates online or purchase a sample document template kit from Voxya. The template has to be filled with details such as jurisdiction, category, and amount claimed.

    How to get help with Synopsis, List of Dates and Events for filing consumer complaint on e-Jagriti?

    You can refer to sample formats or use paid sample document kit that include fillable templates for Synopsis and Dates & Events. These are offered by Voxya here that assist with e-Jagriti filing.

    How to get help with Memo of Parties and Consumer Complaint with Notarised Affidavit for filing consumer complaint on e-Jagriti?

    You can either draft them yourself using sample templates or purchase sample document kit from Voxya. It can help you prepare the Memo of Parties, Complaint, and Affidavit.

    Can I use old sample documents that I purchased a few months ago?

    No, you should use them only if they are still relevant and match the current format accepted by the portal or court. Just make sure the templates are updated with your latest details.

    Do I need to send a legal notice to the company via registered post before filing a legal case on e-Jagriti?

    Yes, it is required to send a legal notice via registered post before filing a complaint. This gives the company a fair chance to respond and shows the court you made an effort to resolve the issue amicably.

    Do I need to go to district court for notarizing my documents?

    Though you can get documents notarized at any licensed notary public but it is always better to be at the district court to get this done. Many advocates in the court offer notary services.

    Can I hire a lawyer and pay them to take care of these complex legal things?

    Yes. While it’s not mandatory to hire a lawyer for consumer cases, you can hire a lawyer if you prefer legal assistance with document preparation, filing, or court representation.

    Can I get help by contacting NCH, e-Daakhil, or e-Jagriti helpline number?

    Yes, you can try reaching out to them but they typically assist with basic queries, not document drafting or legal advice.

    Can you please explain each of the documents required and share a sample format of each?

    Yes, each document serves a specific purpose. Here’s a brief overview:

    Index – A table listing all attached documents with page numbers
    Memo of Parties – Details of complainant(s) and opposite party(ies)
    Proforma – Form containing jurisdiction, amount claimed, case type, etc.
    Synopsis – Short summary of the complaint
    List of Dates & Events – Chronological list of incidents
    Consumer Complaint – Full written complaint with facts and relief sought
    Affidavit – A notarized statement affirming the truth of your complaint

    You can find sample formats online or purchase a sample document kit from Voxya here.

    Is the case hearing done online or offline in the court?

    Currently, case filing is online but hearings are mostly offline in the consumer court. However, some courts may allow video conferencing depending on the case and availability.

    Are you looking for Required Documents for
    filing a Case on e-Jagriti?

    Get e-Jagriti Sample Document Kit
    Just ₹699 only

    Simply download, fill in your case details, and
    you are ready to file case at e-jagriti portal.

    Kit includes sample formats of Index, Proforma,
    Synopsis, List of Dates and Events, Memo of Parties, and Affidavit.

    Relevant Links

    E-Jagriti portal login (Register and login if you want to file a fresh consumer complaint)
    Send Legal Notice (File a complaint and select option to send Legal Notice)
    List of Consumer Courts in India (Select State and then select District to view details)
    Hire a lawyer (If you want a lawyer to file, fight and get judgement in the case on your behalf)
    Consumer Court Process (Check the complete process of filing case in Consumer Court)
    Check Case status (Check status of your consumer complaint at Voxya)

    EJagriti #ConsumerAwareness #DigitalConsumerRights #ConsumerProtectionIndia #EmpoweredConsumers #OnlineGrievanceRedressal #ConsumerEducation KnowYourRights #ConsumerPlatformIndia #JagoGrahakJago #ConsumerForum #ConsumerCourt #ConsumerCourtCase

    If you are looking for legal advice to resolve your complaint then Talk To A Lawyer now!

    File a Complaint Now!

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    Resolving Xpressbees Courier Complaints: Quick Guide for Indian Consumers

    Resolving Xpressbees Courier complaints

    Updated on 28th November 2025
    Xpressbees is one of India’s leading logistics and courier companies, providing domestic and international parcel delivery services. However, like any large company, customer complaints related to lost parcels, damaged goods, delayed shipments or other issues can arise. If you have faced any difficulties with an Xpressbees courier service, there are a few effective ways to address & resolve Xpressbees Courier complaints.

    Contact Xpressbees Customer Care

    The first step is to directly contact Xpressbees Customer Care at +91 020 4911 6100 or send an email to customercare@xpressbees.com. On their website and app, you can also start a live chat with a customer service agent. You can also write directly to their mailing address Building# B1, Kumar Cerebrum IT Park, Kalyani Nagar, Pune, Maharashtra – 411014.

    When you contact them, provide your Bill number and order details. Explain the complaint clearly and what kind of resolution you expect. This will help them look into the matter faster. The customer care team is generally responsive and tries to provide a satisfactory solution if the complaint is deemed valid.

    Social Media – Tweet/post directly about your complaints on company Twitter / Facebook pages. Add relevant hashtags, to resolve Xpressbees complaints. Public visibility motivates quick and visible redressal.  

    Log Complaint on PG Portal

    If you do not receive an adequate response from Xpressbees customer care, the next step is to approach the India Postal Department and lodge an official complaint. This can be done through the Public Grievance (PG) Portal.

    The PG Portal serves as a centralised platform for the public to raise grievances regarding government services including postal and courier services. To submit your Xpressbees courier complaints:

    1. Go to http://pgportal.gov.in and click on “Register Your Compliant”

    2. Select Department as “Department of Posts”

    3. Provide key details – your order/tracking ID, delivery addresses, product details, and full complaint description

    4. Attach supporting documents like invoices and communications

    5. Click Submit. This registers your complaint with India Post.

    Once submitted, your complaint will be assigned a unique grievance number. The Department of Posts might contact you for more details via email or phone. India Post will forward your grievance to the relevant authority, which is usually Xpressbees courier in this case. 

    As per protocols, Xpressbees will need to respond with a resolution for your complaint within 30 days. If you do not hear back or remain dissatisfied with their solution, you can escalate your complaint back to India Post on the PG Portal.

    Seek Legal Action 

    For more serious complaints involving high value damages or losses, it may be necessary to seek legal solutions if Xpressbees is non-responsive. 

    There are a few ways to take legal recourse, such as:

    – Sending a legal notice: With the help of a lawyer, you can draft and send a legal notice to Xpressbees about your complaint demanding compensation or other resolutions.

    – Filing consumer court case: If other methods do not work, you can file a case against Xpressbees in your nearest consumer court under the Consumer Protection Act. 

    – Lodging police complaint: In extreme cases like courier theft or missing high-value items, you can also approach the police and lodge an FIR. They might conduct further investigations.

    While legal solutions have their merits, they can be time-consuming and expensive. However, online consumer complaint platforms like Voxya can quickly help if you are not comfortable doing-it-yourself.

    Use Voxya to Raise Your Complaint

    Indian consumers today have easy access to modern technology platforms that can help expedite complaint resolution. One such useful platform is Voxya – a consumer complaint platform.

    If you wish to generate quicker attention towards resolving your Xpressbees courier complaints, you can consider raising your complaint on Voxya as well.

    Key Advantages of Using Voxya Include:

    – User-friendly site to submit ll kinds of complaints like travel, real estate, ecommerce, food delivery, couriers etc

    – Voxya has connections with companies to facilitate complaint resolution

    – Get advice from lawyers on phone who are experienced in Consumer Protection laws

    – No need to visit Consumer court or lawyers office

    – Helps track complaints and keeps you updated on progress

    So if you wish to get advice and support from qualified lawyers, increase visibility of your complaint or simply catalyze action – consider logging your Xpressbees courier complaints at Voxya as well. Multiple parallel channels generally lead to quicker outcomes.

    Resolving Xpressbees courier complaints requires perseverance and exploring different options systematically. Avoid spam calls or extreme steps. Start with official complaint channels, take legal recourse if essential and leverage online consumer communities in parallel. Following these methods with patience rather than aggression will produce better outcomes.

    Also check out our informative video on how to take legal action against Packers & Movers:

    Also Read- https://voxya.com/stories/send-legal-notice-against-deficiency-in-service/

    If you want to hire a lawyer to file your case, you can click on the link: https://voxya.com/service/consumer-court-case

    File a Complaint Now!

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    ई-जागृति पर उपभोक्ता शिकायत कैसे दर्ज करें?

    file consumer complaint on e-jagriti with required documents

    Read this article in English

    Updated on 28th November 2025
    यदि आप किसी उत्पाद या सेवा से असंतुष्ट हैं, तो आप ई-जागृति प्लेटफ़ॉर्म पर ऑनलाइन उपभोक्ता शिकायत दर्ज कर सकते हैं। नीचे शिकायत दर्ज करने की पूरी प्रक्रिया दी गई है:

    चरण 1:

    आधिकारिक वेबसाइट https://e-jagriti.gov.in पर जाएं और Login / Sign Up बटन पर क्लिक करें।

    चरण 2:

    लॉगिन पेज पर, यदि आप पहले से पंजीकृत हैं, तो अपने लॉगिन विवरण दर्ज करें।

    चरण 3:

    यदि आप पंजीकृत उपयोगकर्ता नहीं हैं, तो Register बटन पर क्लिक करें और पंजीकरण करें।
    पंजीकरण के लिए मोबाइल नंबर, ईमेल पता और पूरा नाम देना होगा।
    अपने मोबाइल नंबर और ईमेल पर आपको OTP (One-Time Password) प्राप्त होगा, जिससे खाता सत्यापित किया जाएगा।
    इसके बाद, आप अपना पासवर्ड और भूमिका (Role) सेट करेंगे — भूमिका चुनें: Consumer / Authorised Representative।

    चरण 4:

    अगले चरण में, आपको अपना पता (Address) दर्ज करना होगा, जो अदालत कार्यवाही में संचार के लिए उपयोग होगा। साथ ही, आपको सरकारी प्रमाण-पत्र (जैसे आधार कार्ड, ड्राइविंग लाइसेंस, पासपोर्ट आदि) अपलोड करने होंगे ताकि आपकी पहचान सत्यापित हो सके।

    चरण 5:

    पंजीकरण पूरा करने के बाद, अपने बनाये गए लॉगिन विवरण के साथ ई-जागृति पोर्टल में लॉग इन (Log in) करें।
    लॉगिन के बाद आप अपने डैशबोर्ड पर पहुंचेंगे, जहाँ आप दर्ज, लंबित और निपटाए गए सभी मामले देख सकते हैं।

    चरण 6:

    डैशबोर्ड के बाईं ओर के पैनल में “File New Case” विकल्प पर क्लिक करें। फिर “Consumer Complaint” चुनें ताकि आप एक नया केस दर्ज कर सकें।
    इस स्क्रीन पर आपको निम्न दस्तावेजों की सूची दिखाई देगी जिन्हें अपलोड करना आवश्यक है:
    Index, Memo of Parties, Proforma, Synopsis, Dates and Events, आदि।

    शिकायत दर्ज करने से पहले, कृपया सभी आवश्यक दस्तावेज़ इकट्ठा / तैयार कर लें ताकि प्रक्रिया बिना किसी रुकावट के पूरी हो सके।

    यदि दस्तावेजों को लेकर आप किसी भ्रम में हैं और इनके नमूने चाहते हैं, तो आप ₹499 में e‑jagriti Sample Document Kit प्राप्त कर सकते हैं।

    चरण 7:

    नया शिकायत दाखिल करने के लिए, निम्न विवरण भरना होता है:

    • भुगतान की गई राशि
    • दावा की गई राशि
    • घटना की तिथि (Cause of action)
    • राज्य और जिला
    • केस श्रेणी व उप-श्रेणी

    शिकायत में शामिल राशि और घटना स्थल के आधार पर कोर्ट फीस और न्यायिक क्षेत्राधिकार तय होगा — यह तय करेगा कि केस जिला उपभोक्ता फोरम, राज्य आयोग, या राष्ट्रीय आयोग में दर्ज किया जाएगा।

    चरण 8:

    इसके बाद, आपके केस में शिकायतकर्ता (Complainant) और विपरीत पक्ष (Opposite Party) का विवरण देना होगा।
    ध्यान दें कि आवश्यकता होने पर आप अतिरिक्त शिकायतकर्ता या विपक्षी पक्ष जोड़ सकते हैं।

    चरण 9:

    अगला चरण है सभी आवश्यक दस्तावेज़ ई-जागृति पोर्टल पर अपलोड करना।
    आपके पास निम्न दस्तावेज़ों की PDF तैयार होनी चाहिए: Index, Proforma, Memo आदि।
    प्रत्येक PDF फाइल का आकार 10 एमबी से अधिक नहीं होना चाहिए।
    इस चरण में आप Additional Documents / Annexures अपलोड कर सकते हैं, जैसे: Invoice, Payment receipt, Emails, Bank statements, Photos आदि।

    चरण 10:

    सभी दस्तावेज़ अपलोड करने के बाद, आप शिकायत को पूर्वावलोकन (Preview) कर सकते हैं और फाइल सबमिट कर सकते हैं।
    सफलतापूर्वक अपलोड के बाद, आपका केस आपके डैशबोर्ड में “Pending” स्थिति में दिखाई देगा।

    ई‑जागृति पर केस दर्ज करने हेतु आवश्यक दस्तावेज़

    • Index
    • Proforma for filing consumer complaint
    • Synopsis with List of Dates and Events
    • Memo of Parties
    • Consumer Complaint with notarised affidavit
    • Annexures / Supporting Documents
    • Application (IA)
    • Vakalatnama

    दस्तावेज़ों का विवरण

    Index – आपकी शिकायत में शामिल प्रत्येक अनुभाग या दस्तावेज़ का पृष्ठ संख्या सहित सारांश
    Proforma – मामला संबंधी महत्वपूर्ण जानकारी जैसे क्षेत्राधिकार, श्रेणी, दावा राशि इत्यादि
    Dates & Events – घटनाओं की समय-क्रम सूची अपने-अपने तिथियों के साथ
    Memo – प्रत्येक पार्टी का नाम, पता और संपर्क जानकारी
    Consumer Complaint – आप जो समस्या झेल चुके हैं उसका स्पष्ट वर्णन और आप जो राहत चाहते हैं (मुआवजा, नुकसान, लागत, रिफंड या ब्याज राशि)
    Annexures / Supporting Documents – Invoice, Payment Receipt, ईमेल, फोटो, बैंक स्टेटमेंट जैसे संदर्भित सबूत

    अगर आप ताज़ा उपभोक्ता शिकायत दर्ज कर रहे हैं, तो IA Application आवश्यक नहीं है।
    यदि आप स्वयं शिकायत दर्ज और शपथपत्र सहित उपस्थित हो रहे हैं और वकील नहीं रख रहे, तो आपको Vakalatnama की आवश्यकता नहीं है।

    शिकायत की स्थिति का निरंतर निरीक्षण

    • समय-समय पर ई-जागृति पोर्टल पर अपनी शिकायत की स्थिति ज़रूर देखें।
    • यदि पोर्टल या अधिकारी अतिरिक्त जानकारी या दस्तावेज़ माँगें, तो तुरंत प्रतिक्रिया दें।
      इस तरह, आपकी शिकायत के समाधान की प्रक्रिया तेज़ हो सकती है।

    ई-जागृति पर सफलता के लिए सर्वश्रेष्ठ अभ्यास (Best Practices)

    ई‑जागृति शिकायत की सफलता के लिए निम्नलिखित बातों का पालन करें:

    शिकायत का प्रारूप

    • अपनी शिकायत को स्पष्ट और तथ्यात्मक भाषा में लिखें।
    • समस्या का वर्णन और जिस राहत की मांग है, उसे सटीक रूप से लिखें।
    • अंतिम उद्देश्य बताएं — मुआवजा, नुकसान भरपाई, ब्याज, लागत या रिफंड।
    • भावनात्मक भाषा से बचें और तथ्यों पर ध्यान दें।

    प्रमाण जुटाना

    • दावा मजबूत बनाने के लिए ज़रूरी सबूत जैसे: बिल, रसीद, वॉरंटी, ईमेल, फोटो, चैट रिकॉर्ड आदि संलग्न करें।

    नियमित अनुवर्ती

    • शिकायत दर्ज करने के बाद, पोर्टल पर स्थिति नियमित रूप से जांचें।
    • अधिकारियों द्वारा माँगी गई अतिरिक्त जानकारी का समय पर जवाब दें।

    सहायता प्राप्त करना

    • यदि प्रक्रिया जटिल लग रही हो, तो किसी वकील या उपभोक्ता अधिकार संगठन जैसे Voxya (या सार्थक सेवा प्रदाता) से परामर्श लें।
    • वे दस्तावेजी तैयारी, मार्गदर्शन, या न्यायालय में प्रतिनिधित्व में आपकी सहायता कर सकते हैं।

    निष्कर्ष

    हमें आशा है कि इस लेख में बताए गए चरणों और सर्वोत्तम उपायों के माध्यम से, आप ई-जागृति के ज़रिए अपनी उपभोक्ता शिकायत का सफल समाधान सुनिश्चित कर सकते हैं।

    अक्सर पूछे जाने वाले प्रश्न (FAQs)

    क्या ई-जागृति पोर्टल — या उपभोक्ता अदालत जाना — समय की बर्बादी है?

    नहीं। यदि आपने अनुचित व्यापार प्रथाएं, दोषपूर्ण उत्पाद या खराब सेवाएं झेली हैं, तो ई-जागृति पोर्टल के माध्यम से या सीधे उपभोक्ता अदालत में शिकायत दर्ज करना मददगार हो सकता है। यह पोर्टल समय बचाता है, अनावश्यक यात्रा से बचाता है, और एक पारदर्शी डिजिटल प्रक्रिया प्रदान करता है।
    हालाँकि, यदि आप व्यस्त हैं या कानूनी प्रक्रिया में शामिल नहीं होना चाहते, तो आप वकील नियुक्त कर सकते हैं, जो आपके लिए केस को ऑनलाइन या ऑफलाइन दर्ज कर सकता है।

    मुझे e-jagriti (e-Daakhil का नया संस्करण) पर केस दर्ज करना चाहिए या बिना वकील के उपभोक्ता अदालत जाना चाहिए?

    यदि आप ऑनलाइन प्रक्रिया और दस्तावेज़ जमा करने में सहज हैं, तो ई-जागृति एक सुविधाजनक विकल्प है और इसके लिए वकील की आवश्यकता नहीं है। लेकिन यदि आप डिजिटल फाइलिंग से परिचित नहीं हैं, तो आप स्वयं उपभोक्ता अदालत जाकर शिकायत दर्ज कर सकते हैं।

    उपभोक्ता शिकायत दर्ज करने के लिए कौन-कौन से दस्तावेज़ आवश्यक हैं?

    आमतौर पर निम्न दस्तावेज़ आवश्यक होते हैं:
    Index (सूची)
    Memo of Parties (पार्टियों का विवरण)
    Proforma (प्रपत्र)
    Synopsis (संक्षिप्त विवरण)
    List of Dates & Events (तिथियों और घटनाओं की सूची)
    Consumer Complaint (उपभोक्ता शिकायत)
    Notarised Affidavit (शपथपत्र)
    Supporting Documents (जैसे बिल, रसीदें, ईमेल, तस्वीरें, एग्रीमेंट आदि)

    ई-जागृति पर उपभोक्ता शिकायत दर्ज करने के लिए Proforma में मदद कैसे लें?

    आप ऑनलाइन Proforma के नमूने खोज सकते हैं या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं। इस फॉर्म में आपको क्षेत्राधिकार, केस श्रेणी और दावा राशि जैसे विवरण भरने होते हैं।

    Synopsis और List of Dates & Events की तैयारी में मदद कैसे लें?

    आप नमूना प्रारूप (sample format) देख सकते हैं या भरे जा सकने योग्य टेम्प्लेट वाली सैंपल डॉक्यूमेंट किट खरीद सकते हैं। Voxya जैसी सेवाएं इस प्रक्रिया में आपकी मदद कर सकती हैं।

    Memo of Parties और Consumer Complaint with Affidavit की तैयारी में कैसे मदद मिलेगी?

    आप स्वयं सैंपल टेम्प्लेट का उपयोग करके तैयार कर सकते हैं या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं, जिसमें Memo of Parties, Complaint और Affidavit शामिल होते हैं।

    क्या मैं कुछ महीने पहले खरीदे गए पुराने सैंपल दस्तावेज़ों का उपयोग कर सकता हूँ?

    सिर्फ तभी करें, जब वे अब भी प्रासंगिक और पोर्टल या कोर्ट द्वारा स्वीकार्य वर्तमान प्रारूप से मेल खाते हों। सुनिश्चित करें कि आपने उनमें अपनी ताज़ा जानकारी अपडेट की है।

    क्या मुझे शिकायत दर्ज करने से पहले रजिस्टर्ड पोस्ट के माध्यम से कंपनी को Legal Notice भेजना जरूरी है?

    हाँ। शिकायत दर्ज करने से पहले रजिस्टर्ड पोस्ट द्वारा कानूनी नोटिस भेजना अनिवार्य है। इससे कंपनी को जवाब देने का उचित अवसर मिलता है और यह अदालत को दर्शाता है कि आपने विवाद को सौहार्दपूर्वक सुलझाने का प्रयास किया।

    क्या मुझे दस्तावेज़ों को नोटराइज़ (notarize) कराने के लिए ज़िला अदालत जाना होगा?

    आप किसी भी लाइसेंस प्राप्त नोटरी से दस्तावेज़ नोटराइज़ करा सकते हैं, लेकिन ज़िला अदालत में कराना बेहतर माना जाता है, क्योंकि वहाँ कई वकील यह सेवा प्रदान करते हैं।

    क्या मैं वकील को नियुक्त कर सकता हूँ और उसे यह जटिल कानूनी प्रक्रिया संभालने के लिए भुगतान कर सकता हूँ?

    हाँ। उपभोक्ता मामलों के लिए वकील नियुक्त करना अनिवार्य नहीं है, लेकिन यदि आप दस्तावेज़ी कार्य, फाइलिंग या कोर्ट में प्रतिनिधित्व में कानूनी सहायता चाहते हैं तो आप वकील नियुक्त कर सकते हैं।

    क्या मैं NCH, e-Daakhil या e-Jagriti हेल्पलाइन नंबर से सहायता प्राप्त कर सकता हूँ?

    हाँ, आप उनसे संपर्क कर सकते हैं, लेकिन वे आमतौर पर मूलभूत प्रश्नों में सहायता करते हैं, न कि दस्तावेज़ तैयार करने या कानूनी सलाह देने में।

    क्या आप प्रत्येक आवश्यक दस्तावेज़ का उद्देश्य समझा सकते हैं और उनका सैंपल प्रारूप भी साझा कर सकते हैं?

    Index
    सभी दस्तावेज़ों की पृष्ठ संख्या सहित सूची
    Memo of Parties
    शिकायतकर्ता और विपक्षी पक्ष का नाम, पता, संपर्क
    Proforma
    क्षेत्राधिकार, दावा राशि, केस प्रकार इत्यादि विवरण
    Synopsis
    शिकायत का संक्षिप्त सारांश
    Dates & Events
    घटनाओं की तिथि-क्रमबद्ध सूची
    Consumer Complaint
    पूरी शिकायत जिसमें समस्या और राहत का उल्लेख
    Affidavit
    आपकी शिकायत की सत्यता की शपथबद्ध घोषणा

    आप इन दस्तावेज़ों के सैंपल ऑनलाइन पा सकते हैं, या Voxya से सैंपल डॉक्यूमेंट किट खरीद सकते हैं।

    क्या केस की सुनवाई ऑनलाइन होती है या अदालत में ऑफलाइन?

    फिलहाल केस दर्ज करने की प्रक्रिया ऑनलाइन है, लेकिन अधिकांश सुनवाई उपभोक्ता अदालत में ऑफलाइन होती है। हालांकि, कुछ अदालतें वीडियो कॉन्फ्रेंसिंग के माध्यम से सुनवाई की अनुमति देती हैं — यह केस और अदालत की सुविधा पर निर्भर करता है।

    संबंधित लिंक

    E-Jagriti portal login (यदि आप नई उपभोक्ता शिकायत दर्ज करना चाहते हैं तो रजिस्टर करें और लॉगिन करें)
    Send Legal Notice (शिकायत दर्ज करें और “Legal Notice भेजें” का विकल्प चुनें)
    List of Consumer Courts in India (राज्य चुनें और फिर ज़िला चुनें ताकि विवरण देख सकें)
    Hire a lawyer (यदि आप चाहते हैं कि कोई वकील आपके केस को दर्ज करे, लड़े और निर्णय दिलाए)
    Consumer Court Process (उपभोक्ता अदालत में केस दाखिल करने की पूरी प्रक्रिया देखें)
    Check Case status (Voxya पर अपनी उपभोक्ता शिकायत की स्थिति जांचें)

    EJagriti #ConsumerAwareness #DigitalConsumerRights #ConsumerProtectionIndia #EmpoweredConsumers #OnlineGrievanceRedressal #ConsumerEducation KnowYourRights #ConsumerPlatformIndia #JagoGrahakJago #ConsumerForum #ConsumerCourt #ConsumerCourtCase

    अगर  आप अपनी शिकायत को कंस्यूमर कोर्ट में दर्ज करने के लिए किसी प्रोफेशनल वकील की सलाह चाहते है तो आप दिए गए लिंक पर क्लिक करके संपर्क कर सकते है :=> Talk To Lawyer