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Snapdeal - Warranty was not honored

ARJUN BALASAHEB VAVHAL filed complaint against Snapdeal on Jul 16, 2019

I had purchased Sony Bravia kdl-**w***d *** cm (**) full HD *d led android tv with * + * year extended warranty through snapdeal.com. As per product displayed on the website of snapdeal.com the tv has * + * year extended warranty. The tv was purchased in October ****. On *th August ****, the tv went faulty, Hence complaint was lodged with m/s sony India to repair the tv. The representative of m/s sony inspected tv and declared that the panel has gone faulty and needs to be replaced and the cost of repair would be around Rs. *****/- as the tv is not under warranty. The same was intimated to m/s snapdeal who promised that they want warranty denial confirmation from m/s sony. M/s sony did not respond to my emails. Then I posted the grievance portal of Govt of India (Ingram) grievance number: ****** where m/s sony responded that "Panel need to change. Repair charges of Rs **,***/- same not approved by the customer. **%
discount on the new product also offers to him.
Remark date ****-**-** **:**:**
The tv became faulty in the **nd month from the date of its purchase and had *+* year warranty but the same was not honoured by the manufacturer of tv.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Snapdeal

207

Total Complaints

89

Total Resolved

43.00%

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