Samsung - Refund for my Samsung Frame TV

On **/July/** purchased a Samsung Frame TV **" from Bajaj Electronics with a promotional offer of * Years Warranty on the complete product.

* A few days later I started noticing the display turning off and on automatically, and I've noticed this multiple times, I was under the assumption that the older version of the streaming device is not able to provide the output required by the Frame TV, and have decided to upgrade the Apple TV to the latest version.

Sept/** Upgraded my streaming box Apple TV *K from *st generation to *nd generation.

* Even after upgrading my streaming device the issue didn't get resolved.

Oct/**, SR No. **********, the technician visited and informed me that the issue was with the power supply, and I replaced the existing one with a dedicated high-capacity power supply.

Dec/**, SR No. **********, the technician called me to ask about the issue, after I explained everything he just informed me that, as this is a random issue and can not be reproduced in their presence, so will not be able to repair anything, and rejected the complaint.

July/**, SR No. **********, the technician visited and informed me that the issue is with HDMI or Streaming Box and the same needs to be replaced even though I insisted that the Streaming Box was already replaced in the past and has nothing to do with the issue.

July/**, I replaced my existing HDMI cable with HDMI *.*, the same exact model was confirmed by the technician at the time of his visit for SR No. **********.

Aug/**, SR No. **********, the complaint was closed by the technician claiming the visit was done but there was no visit at all. The technician intentionally lied about the visit, when I tried reaching out to him, he kept claiming the issue was with my streaming box and blocked my number.

Sept/**, I submitted my Apple TV at the Apple service centre and explained to them about the issue and what Samsung is claiming.

Sept/**, I was given a new Apple TV replacement but still the issue didn't get resolved.

Sept/**, the VoC team was assigned to work on this and I've shared a details email with a proper timeline explaining the issue.

Oct/**, Firmware update was applied by the technician but still not resolved.

Dec/**, the VoC team person confirmed that the technician was assigned to pick up the product and ship it to the Samsung Authorized service centre to diagnose it further, but no one visited.

I always kept insisting on sharing the updates in writing but they never did that, in fact, my product was purchased in the Samsung Blue Fest *.* promotion period with a * years warranty but in their system, it was showing a standard * year warranty and after many follow ups they updated it properly.

After a lot of effort, they finally accepted the issue after I made a video evidence and are ready to replace the panel, but the panel was already replaced earlier and that didn't fix the issue. Doing the same again would make no sense and if the issue still persists, making them accept the issue will be another big headache due to the nature of this issue and is hard to capture it in video footage with the frequency of this issue being very random.

**/Aug/****, the technician visited and collected all the evidence VoC needed, until now they kept on claiming they needed the evidence from the technician but after that was done they're not responding or calling me back (including the Service Center - S S Associates Owner, Manager, Team Lead and the Technician) and even the Samsung ASM is not responding, this proves that they're intentionally ignoring this case.

Considering their failure to provide a fair and transparent service as per the consumer rights, I demand a refund of the TV, and other accessories purchased due to misleading advice from the technician, compensation for mental agony and inconvenience and any legal charges that may arise until this is resolved.