Swiggy - order not delivered only part refund provided
Harish Chopra (Harry) filed complaint against Swiggy on Aug 19, 2020
I am a regular customer of Swiggy. I ordered food item worth Rs. *** on ** August ****. As per the tracking details available, the delivery boy picked-up the order after a long time. Within no time, I was shown that the delivery boy around my location (seems to be a system bug as he cannot be close to my location in that short time). After a few minutes, I got an update of the cancelation of my order which was surprising. As checked with the Swiggy helpline, I was informed that the order was canceled as my phone was not reachable. They also mentioned of dropping an email to me My submission:
*. My phone could be out of reach but that should not be the reason for the cancellation of the order. It was my regular location where I frequently get my food delivered from Swiggy.
*. I live in a society flat. The delivery boy never contacted my security gate as confirmed with the security supervisor.
*. The delivery boy could have just ring the bell.
After lots of debate, Swiggy has agreed to initiate a refund of Rs. *** which is Rs. *** lower than my order.
*. I had to wait for long for my lunch which never arrived. I suffered unnecessarily due to lack of professional services by Swiggy and instead of compensating me, Swiggy wants me to lose Rs. ***
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Piyush chaudhary on Jan 5, 2025
Swiggy – refund request for delivery of used product Closed
Dear Swiggy Customer Support Team, I'm writing to express my disappointment with my recent purchase of Lux Body Wash from Swiggy Instamart. Upon receiving the order (ID: ***************), I discovered that the prod...
Megha Mukherjee on Dec 26, 2024
Swiggy – Incorrect order Closed
I have ordered a chicken biriyani from Swiggy and the whole food was a garbage . No chicken in chiken biriyani only rice was there and no adequate quantity of rice ... The food was smelling like it was from *..* day...
Naveen Kumar on Dec 16, 2024
Swiggy – Swiggy failed to return moneyClosed
I ordered the food from Lassi & More Yelahanka, Swiggy took money from Swiggy wallet as default without taking consent from me. Soon i realized and cancelled the order. To my surprise, i didn't get my money back, ne...
vinu on Dec 11, 2024
Swiggy – items missing Closed
i have orderedfrom KFC through Swiggy.But when i received the order more than half of my order is missing
Sneha kumari on Nov 22, 2024
Swiggy – Wrong food delivery Closed
I ordered tandoori chicken in Punjabi dhaba restaurant in dehradun but I received wrong food from swiggy. I called delivery executive and customer support team I sent mail several times but did not get any solutio...